Need Ebay advice

[MuffD]

I just sold a watch on Ebay and the buyer is not realizing that the watch is gold plated and not 18k/ss(stainles steel). The picture of my auction shows very well what the watch looks like. The buyer is requesting a refund because this is not what he wanted. I don't know if I am inclined to give him a refund because he did not ask enough questions. The item sold for like around $417.00. Would you give him a refund and if so, would you make him pay your Ebay fees, shipping, and also paypal fees?

Thanks

Here is the email I received from him.


"I just got the watch and found out that your watch is gold plated rather
than 18k/SS. my wife does not like it at all. I would like to return for
refund. please give me a call. 310******** thanks and sorry for the
inconvience."



Link to completed auction

 

[MercenaryForHire]

I'd be making him pay both sides of shipping, eBay listing and relisting fees, Paypal fees, etc - that's if I took it back.

Take his phone number out of there too, dumbass.

- M4H

 

[NathanBWF]

Originally posted by: MercenaryForHire
Take his phone number out of there too, dumbass.

- M4H

 

[Rage187]

I call him and ask him WTF his problem is.


THX for the number.

 

[MuffD]

Originally posted by: MercenaryForHire
I'd be making him pay both sides of shipping, eBay listing and relisting fees, Paypal fees, etc - that's if I took it back.

Take his phone number out of there too, dumbass.

- M4H

phone # has been removed.

 

[MuffD]

Would I have to give him a refund since there is nothing wrong with the item?

 

[vegetation]

Nope, you aren't a jewelry store so you don't have to offer any satisfaction. Besides, he may be trying to send you back a completely different item.

 

[waggy]

Originally posted by: MuffD
I just sold a watch on Ebay and the buyer is not realizing that the watch is gold plated and not 18k/ss(stainles steel). The picture of my auction shows very well what the watch looks like. The buyer is requesting a refund because this is not what he wanted. I don't know if I am inclined to give him a refund because he did not ask enough questions. The item sold for like around $417.00. Would you give him a refund and if so, would you make him pay your Ebay fees, shipping, and also paypal fees?

Thanks

Here is the email I received from him.


"I just got the watch and found out that your watch is gold plated rather
than 18k/SS. my wife does not like it at all. I would like to return for
refund. please give me a call. 310******** thanks and sorry for the
inconvience."

why dont you give us a link to the auction so we can see both sides?

 

[Wuffsunie]

Was advertised as 18k/SS, did you say specifically gold plated, or neither? Link to the closed auction so we can see how you advertised it.

I've had my share of uber-rude ebayers recently, too. Didn't win an auction as I didn't meet to reserve, and when I asked the seller if he'd accept my max offer (which was an excellent price for the piece) he swore at me like a 12 year old, submitted me for a complaint to the mods (like that'll do a lot) and blacklisted me on anything else he sells. THAT was from one of their coveted "Power sellers"

-- Jack

I'd call him a sadistic, hippophilic necrophile, but that would be beating a dead horse.
-- Woody Allen

 

[RagingBITCH]

What waggy suggested. You are under no obligation to return the watch, especially if it's not defective. Saying "my wife does not like it at all" isn't a valid reason whatsoever.

 

[MuffD]

I did not state "no refunds" on my auction so if I did so it would be out of trying to be a good seller. I don't believe I should give him a refund just because he had/has the option to ask questions and by not doing so, this is what came of it. I am also worried that he might send me back a imitation version of what I sold him. I have seen that done before and also know that there are places out there where you can get fake Tag Heure watches that look the same but are not really.

 

Originally posted by: waggy

Originally posted by: MuffD
I just sold a watch on Ebay and the buyer is not realizing that the watch is gold plated and not 18k/ss(stainles steel). The picture of my auction shows very well what the watch looks like. The buyer is requesting a refund because this is not what he wanted. I don't know if I am inclined to give him a refund because he did not ask enough questions. The item sold for like around $417.00. Would you give him a refund and if so, would you make him pay your Ebay fees, shipping, and also paypal fees?

Thanks

Here is the email I received from him.


"I just got the watch and found out that your watch is gold plated rather
than 18k/SS. my wife does not like it at all. I would like to return for
refund. please give me a call. 310******** thanks and sorry for the
inconvience."

why dont you give us a link to the auction so we can see both sides?

Great trader here guys....
I trust that if it was his fault then he has to deal with it, show us a link so we can looky .
-Matt

 

[waggy]

Originally posted by: MuffD
I did not state "no refunds" on my auction so if I did so it would be out of trying to be a good seller. I don't believe I should give him a refund just because he had/has the option to ask questions and by not doing so, this is what came of it. I am also worried that he might send me back a imitation version of what I sold him. I have seen that done before and also know that there are places out there where you can get fake Tag Heure watches that look the same but are not really.

thats fine. how about a link to the auction?

 

[blurredvision]

Ya. We need a linky to the auction to see the picture for ourselves. IMO, if there is a picture of the item on the auction, and the item you receive looks exactly like the picture, then you have no grounds to ask for a refund because you "don't like it".

You know what they say, a picture says a 1000 words.

 

Originally posted by: MuffD
I did not state "no refunds" on my auction so if I did so it would be out of trying to be a good seller. I don't believe I should give him a refund just because he had/has the option to ask questions and by not doing so, this is what came of it. I am also worried that he might send me back a imitation version of what I sold him. I have seen that done before and also know that there are places out there where you can get fake Tag Heure watches that look the same but are not really.

If you dont think he should get a refund then dont do it. As others have said that excuse is crap!

 

[MuffD]

I provided a link to the auction on my original post but here it is again.

auction link

I think next time, I really need to write "NO REFUNDS" unless defective.


Also, I forgot to add that the picture used was a actual picture of the item and not a picture taken off a website.

 

[RagingBITCH]

It looks pretty fvcking gold to me in the picture. Tell the buyer to shove it.

 

Originally posted by: MuffD
I provided a link to the auction on my original post but here it is again.

auction link

I think next time, I really need to write "NO REFUNDS" unless defective.

Tell him to beat feet.
If it is 100% authentic and original, then he has to deal with it. Its his job to do the research.

 

[RagingBITCH]

Originally posted by: MuffD
I provided a link to the auction on my original post but here it is again.

auction link

I think next time, I really need to write "NO REFUNDS" unless defective.

You don't have to. Quite frankly you shouldn't have to put up with that BS about his wife not liking it. That's pretty much horse sh!t. He had all the time in the world to ask you questions before hand.

 

If you stated "Gold Plated" in the auction, then just stop talking to this jerk. If you didn't state the exact condition/materials of the watch, then you should give him a refund, but make him pay relisting/final value, shipping both sides, etc.

 

Originally posted by: jumpr
If you stated "Gold Plated" in the auction, then just stop talking to this jerk. If you didn't state the exact condition/materials of the watch, then you should give him a refund, but make him pay relisting/final value, shipping both sides, etc.

He stated exactly what it was in the auction. Nuff said. Hes a tool IMO.

 

[MuffD]

Originally posted by: Phocas

Originally posted by: MuffD
I provided a link to the auction on my original post but here it is again.

auction link

I think next time, I really need to write "NO REFUNDS" unless defective.

Tell him to beat feet.
If it is 100% authentic and original, then he has to deal with it. Its his job to do the research.

Yup, the watch is 100% authentic and original. It was a gift from a gf long time ago. Wife wanted me to get a new watch since she thinks it reminds me of her. So I did and listed the watch for sale. I just don't want to incur any negative feedback which is probably what will happen but who cares. I guess I could always leave a comment back saying the item was exactly what was stated and that the buyer never asked any questions inquiring about the watch.

 

Now that I see the auction, I think you should give him a refund. You clearly state that the watch is gold/silver, with NO mention anywhere of gold-plating. I can show you a picture of a car, but if you buy the car from me and realize that the engine has been taken out, then you have a right to get angry. This guy couldn't see what was 'under the hood,' so to speak, so I think he's entitled to a refund, minus ALL fees + shipping.

 

[waggy]

well after looking at the auction if he did NOT e-mail you before then you are under no obligation to refund the money.

but IF you want to be a nice guy offer him a refund with him paying both shipping and you will refund after you get the watch and are sure its the same one you sent.

either way is fine. Not much he can do either way.

 

[Jzero]

He should have asked. I don't think he'll haev too much trouble reselling it on Ebay again.