-
We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.
Need Advice: Apartment's front office lost my package
Page 2 - Seeking answers? Join the AnandTech community: where nearly half-a-million members share solutions and discuss the latest tech.
Unfortunately the package still hasn't surfaced. I did not get a chance to talk to the property manager but I did let the girl working there know that it was the property manager that signed it the day before she went on vacation.
Although initially I agreed with most of the replies that it's a problem between me and the apartment, what alrocky is saying makes a lot of sense. Now I've never read it, but I assume when you sign a package you're signing contract that says "I'm either the intended recipient or I will give the package to the intended recipient." I have a contract with TigerDirect; TigerDirect has a contract with UPS, UPS has a contract with the package signer. I don't have the package I talk to TigerDirect and not one of its subcontractors. Yes, it's the apartment's fault, but it's not me who has to deal with them. If UPS delivered to a random person is it my responsibility to track down that person and confront him? The fact that I rent from my apartment should have absolutely no effect on this matter, but I'll check the lease.
Thoughts?
Although initially I agreed with most of the replies that it's a problem between me and the apartment, what alrocky is saying makes a lot of sense. Now I've never read it, but I assume when you sign a package you're signing contract that says "I'm either the intended recipient or I will give the package to the intended recipient." I have a contract with TigerDirect; TigerDirect has a contract with UPS, UPS has a contract with the package signer. I don't have the package I talk to TigerDirect and not one of its subcontractors. Yes, it's the apartment's fault, but it's not me who has to deal with them. If UPS delivered to a random person is it my responsibility to track down that person and confront him? The fact that I rent from my apartment should have absolutely no effect on this matter, but I'll check the lease.
Thoughts?
Born2bwire
Diamond Member
Have you given the apartment office written permission to accept packages on your behalf? My apartment office had me sign a document stating so.
Unfortunately I found something:
"Resident(s) gives Owner permission to sign and accept any parcels or letters sent to Resident(s) through UPS, Federal Express, Airborne, United States Postal Service or the like. Resident agrees that Owner does not accept responsibility or liability for any lost, damaged, or unordered deliveries and agrees to hold Owner harmless for the same."
That's clause 4 on a 14-clause document named "Community Policies, Rules and Regulations Addendum". I signed it.
"Resident(s) gives Owner permission to sign and accept any parcels or letters sent to Resident(s) through UPS, Federal Express, Airborne, United States Postal Service or the like. Resident agrees that Owner does not accept responsibility or liability for any lost, damaged, or unordered deliveries and agrees to hold Owner harmless for the same."
That's clause 4 on a 14-clause document named "Community Policies, Rules and Regulations Addendum". I signed it.
Capt Caveman
Lifer
Sounds like a standard clause but that's bullshit. Gives them a license to steal whatever they want.
Actually, as the OP pointed out, the lease agreement permits the front desk to sign for packages and I'm sure that UPS knows this. They delivered the package so I don't think they are liable.
But does this apply once they've signed and taken possession of a package? It would seem to me that once you can prove they signed for it they have a responsibility to make sure it gets delivered to you.
Finally got a chance to talk with the Property Manager, and she was much better at talking than the other 2 girls. She told me that:
1) This has never happened in 2 years
2) None of the people working there remember such a package
3) The UPS guy dumps all packages in the storage room, then get all the signatures at once.
4) She admits that she can't say she didn't lose it, because she just doesn't know if she had possession of the package or not.
5) She's willing to cooperate with me anyway she can
Even though the conversation never got close to any possible reimbursement, she didn't give any hint that she will not take responsibility.
None of those is any proof or evidence, though I can't help but to think that UPS is most probably the one who screwed up. Maybe I just like to think that's the case since it'll make my life easier. Hopefully the UPS trace will find it, although all my hopes have been dashed so far. So what exactly can I do? Suppose that she didn't get the package, but signed for it?
1) This has never happened in 2 years
2) None of the people working there remember such a package
3) The UPS guy dumps all packages in the storage room, then get all the signatures at once.
4) She admits that she can't say she didn't lose it, because she just doesn't know if she had possession of the package or not.
5) She's willing to cooperate with me anyway she can
Even though the conversation never got close to any possible reimbursement, she didn't give any hint that she will not take responsibility.
None of those is any proof or evidence, though I can't help but to think that UPS is most probably the one who screwed up. Maybe I just like to think that's the case since it'll make my life easier. Hopefully the UPS trace will find it, although all my hopes have been dashed so far. So what exactly can I do? Suppose that she didn't get the package, but signed for it?
novasatori
Diamond Member
I think one of our offices misplaced a package once.
They went and looked a bit harder, it was eventually found.
Good luck with this, that clause seems like bullshit to me, I hope you don't get screwed.
They went and looked a bit harder, it was eventually found.
Good luck with this, that clause seems like bullshit to me, I hope you don't get screwed.
Sorry about the bad news. Unless the signer gets at least a number count of packages UPS dropped off, that's a really crappy way of signing for stuff. Next step is hard copy confirmation from UPS on who signed for your package. It would help if the PM knew how many packages arrived on the date in question. UPS should know too. How secure is the store room and the protocol on how residents retrieve their packages? Can anyone just walk in and say, "Hey I got a UPS notice" and walk in take one?
If the management office has their sh!t together, they'll usually mark the boxes as they come in. My old management office would mark 1/10, 2/10, and so on on each of the boxes. Basically that meant they had 10 boxes come in that day, and on the UPS or Fedex slip, they'd also mark the box # on there, and then go stick the slip (InfoBill or whatever the particular company calls the "we were here but you weren't" slip). They then put it in a locked room that the concierge only had access to. You then had to sign for the package before you could take off with it.
Granted, not all management offices will be that organized, but if they're going to offer the service, then they should perform the due diligence to make sure everyone's packages are accounted for so something like this doesn't happen.
Sucks for the OP that the management office is washing their hands of it, but I don't know if there's all that much he can do about it. I had my mailbox shop (kind of like the UPS store type deals) lose a $100 key on me. They basically washed their hands of it, and I basically chalked it up as a loss. However, it showed up 3 months later (the person didn't put my mailbox number on it) and it got shuffled all over the place before showing up in my box. I'd probably double check with UPS or the seller to make sure they put your apartment number on the package. Otherwise, the apartment management may not have any idea who it belongs to without doing a lot of research.
Granted, not all management offices will be that organized, but if they're going to offer the service, then they should perform the due diligence to make sure everyone's packages are accounted for so something like this doesn't happen.
Sucks for the OP that the management office is washing their hands of it, but I don't know if there's all that much he can do about it. I had my mailbox shop (kind of like the UPS store type deals) lose a $100 key on me. They basically washed their hands of it, and I basically chalked it up as a loss. However, it showed up 3 months later (the person didn't put my mailbox number on it) and it got shuffled all over the place before showing up in my box. I'd probably double check with UPS or the seller to make sure they put your apartment number on the package. Otherwise, the apartment management may not have any idea who it belongs to without doing a lot of research.
Have you filed a claim with UPS? That would be my next step after finding out that the package was not delivered to me.
Bottom line...it was their responsibility to have the package delivered to you...it wasn't...file a claim and get your money back through any means necessary...
What's the problem?
Bottom line...it was their responsibility to have the package delivered to you...it wasn't...file a claim and get your money back through any means necessary...
What's the problem?
UPS should have delivered it to you unless you said it's ok to leave it at the front office. They are responsible.
The thing is UPS knows this and knows idealy the package needs to be in the buyers hands and no one elses. And not left on the door step even. But that would kill so much time in repeated trips (gas/time = a lot of lost money) etc. That UPS takes the risk of letting others sign or leaving it at the door. They know that some will get lost of stolen. They expect to have to reimburse people at times when this accurs. But in the end UPS makes way more money and is way more efficient. So it's the rist they take.
You'll probably have to go through some precedures but I doubt UPS will cause much hassle and will most likely reimburse you.
And your contract says the "owner" of the conplex right? Well the manager is not the owner so you're out of that.
The thing is UPS knows this and knows idealy the package needs to be in the buyers hands and no one elses. And not left on the door step even. But that would kill so much time in repeated trips (gas/time = a lot of lost money) etc. That UPS takes the risk of letting others sign or leaving it at the door. They know that some will get lost of stolen. They expect to have to reimburse people at times when this accurs. But in the end UPS makes way more money and is way more efficient. So it's the rist they take.
You'll probably have to go through some precedures but I doubt UPS will cause much hassle and will most likely reimburse you.
And your contract says the "owner" of the conplex right? Well the manager is not the owner so you're out of that.
The storage areas aren't physically secured. Staff members hand out packages.
TigerDirect is working with UPS to find the package. In fact UPS called me today, gave no real update though.
I guess if they want to play by the book we can go literal on them. The document lists the apartment's name as the property owner, which is kinda weird.
Mermaidman
Diamond Member
No shit. A client once lost a shipment of refrigerated product. Months later, it was found in the broom closet. $$$ down the drain . . .
UPS has investigators that follow up on these problems.
I once had a driver hand me a package without me signing for it. I was busy with a phone call and set it down. Later I looked at the name and address and realized it was my neighbors package. I walked down the street and handed it to her.
The next day an investigator and the driver showed up at my front door. They were really kinda rude and suspicious. I told them I delivered it for them, and they told me that the lady called them and said the package had been tampered with.
That's the last time that I will try to help a UPS delivery driver.
I once had a driver hand me a package without me signing for it. I was busy with a phone call and set it down. Later I looked at the name and address and realized it was my neighbors package. I walked down the street and handed it to her.
The next day an investigator and the driver showed up at my front door. They were really kinda rude and suspicious. I told them I delivered it for them, and they told me that the lady called them and said the package had been tampered with.
That's the last time that I will try to help a UPS delivery driver.
TRENDING THREADS
-
Discussion Zen 5 Speculation (EPYC Turin and Strix Point/Granite Ridge - Ryzen 9000)- Started by DisEnchantment
- Replies: 25K
-
Discussion Intel Meteor, Arrow, Lunar & Panther Lakes + WCL Discussion Threads
- Started by Tigerick
- Replies: 25K
-
Discussion Intel current and future Lakes & Rapids thread- Started by TheF34RChannel
- Replies: 24K
-
-
