Originally posted by: jonnyGURU
I've never had a problem with RMA's and eWiz/MA Labs. I even returned RAM that wasn't even bad (told them I no longer needed it) two weeks after purchase and they gave me full purchase price back.
I worry (on behalf of the reseller) about people like you that throw the knee-jerk "charge back" statement out there before they even go through the RMA process. When I did RMA for TCWO, I'd have people that would do the charge back before I even received the product back.
The rub with that is that the customer doesn't get the charge back until the credit card company negotiates with the reseller, gets a written statement from the customer, yadda, yadda, yadda. Sure, you don't have to pay for the item until there's a resolution good or bad, but if you just let me do the RMA you'd have your money back in 24 hours.
I actually had no less than five different customers, that I know of, do "charge backs" on me before I even received the return. Stupid.