NCIX "free" shipping

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TWG1572

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Dec 31, 2012
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Not sure where put this, so I'll start in OT. Am I the only guy that finds that items that are advertised as "free shipping" on the NCIX site mysteriously end up with shipping charges when you get to checkout?

I've tried several of their specials over the last couple weeks, and all ended up with $11 in shipping tacked on. If I go out today and try the FX 8350 special, it clearly says free shipping but shipping costs get added in to my cart.

Is there a promo code I'm missing? Or something in the fine print?
 
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cbrunny

Diamond Member
Oct 12, 2007
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Usually you have to have $50 worth of stuff or something like that. Probably some fine print somewhere. Could also be something related to crossing the border if applicable.
 
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TWG1572

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Dec 31, 2012
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11thHour said:
Have you tried contacting them?
Click to expand...

I have. I used their email form this morning and got an auto-reply that it would take 1-2 days for them to respond. I may try calling once they open. Or I may just see if Amazon will match.

I was just hoping someone might have a solution in the interim.
 
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TWG1572

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Dec 31, 2012
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cbrunny said:
Usually you have to have $50 worth of stuff or something like that. Probably some fine print somewhere. Could also be something related to crossing the border if applicable.
Click to expand...

The orders I tried were around $300 and $200, I did see that fine print. It could be a border thing, but they showed inventory in their US warehouses. I'd assume that's where they ship from.

IIRC, I thought I saw something in the fine print about free shipping only good for metro areas. I'd assume Madison, WI would qualify but maybe not.
 
Ichinisan

Ichinisan

Lifer
Oct 9, 2002
28,298
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An available shipping method is free, but that shipping method is not the default selection. You have to change the shipping method during checkout.

Online retailers have done this for like 10 years.

[edit]
I don't recall if NCIX did that the last time I ordered from there, but it's a really common practice.
 
Last edited:
A Casual Fitz

A Casual Fitz

Diamond Member
May 16, 2005
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Ichinisan said:
An available shipping method is free, but that shipping method is not the default. You have to change the shipping method during checkout.

Online retailers have done this for like 10 years.
Click to expand...

I'm not wasting my time trying to prove it, but this answer sounds spot on if I had to guess.
 
sandorski

sandorski

No Lifer
Oct 10, 1999
70,101
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Ichinisan said:
An available shipping method is free, but that shipping method is not the default. You have to change the shipping method during checkout.

Online retailers have done this for like 10 years.
Click to expand...

Pretty sure that's the case.
 
balloonshark

balloonshark

Diamond Member
Jun 5, 2008
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NCIX has their normal site and a US site. There is a little flag at the bottom of the page you need to click for the US site. Perhaps there is a difference in shipping costs?
 
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cbrunny

Diamond Member
Oct 12, 2007
6,791
406
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Ichinisan said:
An available shipping method is free, but that shipping method is not the default selection. You have to change the shipping method during checkout.

Online retailers have done this for like 10 years.

[edit]
I don't recall if NCIX did that the last time I ordered from there, but it's a really common practice.
Click to expand...

This sounds very familiar.
 
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TWG1572

Member
Dec 31, 2012
46
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Ichinisan said:
An available shipping method is free, but that shipping method is not the default selection. You have to change the shipping method during checkout.

Online retailers have done this for like 10 years.
Click to expand...

Yeah, I'm aware of this and can usually ferret out how to get the free shipping. But in this case, I'm drawing a blank. If I add today's special in my cart, these are the only options I get. I dunno. I'll try calling when they open.

Untitled.png
 
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pcslookout

Lifer
Mar 18, 2007
11,936
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TWG1572 said:
Yeah, I'm aware of this and can usually ferret out how to get the free shipping. But in this case, I'm drawing a blank. If I add today's special in my cart, these are the only options I get. I dunno. I'll try calling when they open.

Untitled.png
Click to expand...

Wow they take that long to ship ?
 
9

96Firebird

Diamond Member
Nov 8, 2010
5,712
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Are you located in the US or Canada? Are you using NCIX.com (Canada) or NCIXUS.com (US)?
 
waffleironhead

waffleironhead

Diamond Member
Aug 10, 2005
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Are you going all the way to the confirmation page? Maybe they credit it back at the end...or you are getting a special cpu that weighs more than 25 pounds.
 
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TWG1572

Member
Dec 31, 2012
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96Firebird said:
Are you located in the US or Canada? Are you using NCIX.com (Canada) or NCIXUS.com (US)?
Click to expand...

I'm in the US, I'm on the NCIXUS.com site, and they show inventory in the US.

waffleironhead said:
Are you going all the way to the confirmation page? Maybe they credit it back at the end...or you are getting a special cpu that weighs more than 25 pounds.
Click to expand...

I make it all the way to the "place your order" button after entering all my credit card information. It still shows the shipping of $11 in the final total, but what if find entertaining is that they highlight the "free shipping!" in the item description. See below.

This has happened to me with a couple different orders, and it seems like it works for other people so evidently I'm doing something wrong. It just annoys me that I can't figure it out.

Untitled.png
 
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cbrunny

Diamond Member
Oct 12, 2007
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406
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Wow 149 for an 8350. Not bad. CDN price is $223. I think I paid about $200 CDN for mine a few years ago.

But on topic. I just tried to add this to cart and follow the same thing you did. Works with free shipping for me. I'm in Canada and was on the .ca site.

Is it something weird, like an APO or Hawaii or Alaska or some other weird thing about your location?
 
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TWG1572

Member
Dec 31, 2012
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cbrunny said:
Is it something weird, like an APO or Hawaii or Alaska or some other weird thing about your location?
Click to expand...

Madison, WI - We like to think of ourselves as "weird" but in a good way. :) Other than that, it's a standard street address.

I might just try going through as a guest and seeing what happens. Maybe it's something with my account.
 
waffleironhead

waffleironhead

Diamond Member
Aug 10, 2005
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Seems the item page contradicts itself. Says free shipping, and this item does not qualify for promotional shipping offers.
 
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TWG1572

Member
Dec 31, 2012
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NCIX just opened, so I gave them a call. Evidently this sort of thing happens sometimes and you just need to place the order, then call in and they will remove the shipping.

It's definitly worth double checking your final invoice, I'm sure more than a few people have had this happen to them and not notice.
 
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