my MS optical mouse died on me, need help!

[aliu79]

I bought the mouse 8 months ago, and the mouse has officially stopped working. for the last 3 weeks, the mouse would stop working for 10 seconds (the red light goes out) and come back online again. Now the light never comes on. I've tried it on 2 different computers and still no good. I tried my roommate's mouse and it seems to be working fine on my computer. Anyone know how to save this my baby?

I looked on the ms website and they say the ms optical mouses have a 5 year warrantee. being geniuses that they are, they do not list anyway of contacting the company to rma it. i foolishly threw away the box for the mouse, so i cannot take it back to the store. does anyone know how to contact microsoft to rma it?

 

[Helpless]

dude, mine went out today, too Same thing...red light was slowing down...seemed to be lagging at times...now, nothing. If I press real hard on the bottom, I can get the light to flash, but doesn;t work...Anyway, I searched all over the MS site and couldn;t even find a number...until I went to the shop microsoft section

Anyway, here's the number some online help chick gave me...to spare parts and return section at MS:


1-800-360-7561

I haven;t called yet, as I got it late...but first thing in the morning, I'm on it...Let me know how you make out

 

[John]

Go here https://webresponse.one.microsoft.com/wrscripts/en/pid.asp?community=Personal and make a passport account, then you can talk to a MS rep thru a web responce form. I had my Intellimouse Explorer replaced thru this method. You need to be very thorough with your troubleshooting steps, or be prepared to do a slew of things before they send you a replacement piece of hardware.

 

[Hossenfeffer]

Thanks for the info. I bought a MS Optical Intellimouse for my Dad last Christmas. He's been getting odd lags/timeouts with the mouse's response. I'm swapping out his mobo/cpu for a MSI and Duron combo so I'll see if the setup was hampering it.

 

[Whitedog]

Buy a new one.

 

[Helpless]

Well, I called today...no problems whatsoever New mouse should be here in 3-5 days.

 

[Sephiroth_IX]

You have to love microsoft's support.

 

[Helpless]

ugh...other than the fact it took me an hour of <tab>'ing around their site, only to go to the online store to request the phone number Once I scored the number, however, they were great

 

[ginfest]

MS replaced my Intellimouse Explorer, Natural Keyboard and Sidewinder, no ??? asked! Although thier service is great, I wonder what this says about the quality of thier hardware?
Mike G

 

[Helpless]

I like their products, don't get me wrong, but I am with you...quaility, like with GM, clearly is not JOB #! ...and I think this is why they don't ask questions with replacement parts, as they receive a *bazillion* requests a year...

 

[hungrypete]

it truly sucks trying to surf with a keyboard...... maybe you should grab a $10 disposable mouse for the next 3-5 days

 

[Helpless]

Yea, typing 10-pages worth of text for my final exam today sucked ...pain in the @ss when you want to edit, cut and paste, change the font and the like