My Microsoft Optical mouse died on me....

777php

Diamond Member
Jul 17, 2001
3,498
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0
I heard that on the MS website there is a specific page for you to enter your serial number and other info, in order to begin a RMA process. Anyone have a linky? Thanks guys.
 

777php

Diamond Member
Jul 17, 2001
3,498
0
0
Thanks anime....

I have a logitech cordless optical mouse and I love it....the only reason why I got this ms mouse was because it was posted on the hot deals section and I needed a new mouse for my laptop.
 

Tates

Elite Member
Super Moderator
Jun 25, 2000
9,079
10
81
777php,

Microsoft Support

US: (425) 635-7040
Long distance charges may apply.
Business Hours:
Monday thru Friday 5am-9pm PST,
Saturday 5am-3pm PST,
Sunday 9am-3pm PST.
Excluding Holidays.

They will probably send you a new one.:D
 

fr

Diamond Member
Oct 10, 1999
6,408
2
81
Check out Microsoft's support site. You can do it by e-mail too. They'll most likely mail you a new one if it's under warranty.
 

Harvey

Administrator<br>Elite Member
Oct 9, 1999
35,057
67
91
<< My Microsoft Optical mouse died on me.... >>

Ooohhh... Are we going to hold an opto-rodential funeral?

Yes, j/k -- Hope they replace your rodent. ;)
 

datalink7

Lifer
Jan 23, 2001
16,765
6
81
When I called when mine died, they sent me a brand new one for free, with free shipping.
 

arcain

Senior member
Oct 9, 1999
932
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0
And since they have a lifetime warranty, they'll be under warranty. Assuming you haven't abused it.
 

gmccall

Member
May 11, 2000
138
0
0
If your MS optical mouse ever breaks or starts malfunctioning, just call this number and press "0" to talk an operator. They will ask you for a # on the bottom of your mouse, take your mailing info and then send you a new one. They do not ask you to send your old one back. My right mouse button broke a couple weeks ago and I called. Worked great. Got my new mouse in about 5 days.

The # is: 1-800-360-7561
Then select "0"
 

777php

Diamond Member
Jul 17, 2001
3,498
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0
this is great guys....yeah i heard that microsoft is very good at replacing your malfunctioning peripherals....

I just got the mouse yesterday, almost DOA....after a few hours the light no worky....=-(
 

rh71

No Lifer
Aug 28, 2001
52,844
1,049
126


<< If your MS optical mouse ever breaks or starts malfunctioning, just call this number and press "0" to talk an operator. They will ask you for a # on the bottom of your mouse, take your mailing info and then send you a new one. They do not ask you to send your old one back. My right mouse button broke a couple weeks ago and I called. Worked great. Got my new mouse in about 5 days.

The # is: 1-800-360-7561
Then select "0"
>>



Yup, this lifetime warranty is sweet. I have 1 dead one, 1 that just doesn't work with UT, and 1 that's all good... all for the price of 1.
 

777php

Diamond Member
Jul 17, 2001
3,498
0
0
w00t! I shall be receiving my new mouse in 3 to 5 business days!

thanks y'all ;)