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My IS tech support guy didn't know what Firewire was. Edit: What do you think of Firewire under NT4?

Eug

Eug

Lifer
So the work guy came to install my new P4.

Eug: Since we're running NT, what is the best Firewire card to get for my computer (if I can run it all)?
IS: Is that a SCSI device?
Eug: I'm not sure if it gets seen as a SCSI device by Windows NT or not.
IS: Well, if SCSI, then that's best, because NT doesn't support USB.
Eug: <bewildered> Um, it's an actual card, that gives me a Firewire port.
IS: Yeah, but is it a SCSI device?

etc.
 
That is... wow


Kind of like how our school's computer teacher wanted me to install windows on a pc using his softwindows for macintosh disks.

Ummmmm 🙂.
 
Don't worry, 90% of all tech support guys are like that.

On second thought, perhaps you should start getting worried =)
 
The big question is do you make more money or less than he? If less you should take his job.........🙂
 
Well, in his defence, Firewire has until recently been exclusive to the world of Macs. This guy probably has never supported any Apple products and thus has never had need to know what Firewire is.
 
Well, in his defence, Firewire has until recently been exclusive to the world of Macs. This guy probably has never supported any Apple products and thus has never had need to know what Firewire is.

Or he could just be an ignorant dunce that can't look past his own bubble.


Of course, there are many things that I am ignorant too as well, but come on, firewire???

edit: and to add another point, if you don't know something, flat out say it, don't try to guess it to keep people from thinking your dumb. A fool who doesn't ask, remains a fool forever .. or however that goes, someone has it in their sig.
 
SMP: Well, he was asking. Let's be reasonable here, sure he probably does live in a bubble, but depending on his age and what kind of support he has been offering, it is very reasonable that he has never heard of Firwire. Since we know little about this guy the situation could range from him being primarily involved with corporate office PCs(where Firewire has never been) or he's just new and only has been taught what he needs to know. I just don't think a thread needs to be made about this.

One day the shoe may be on the other foot and some yungin gonna flip when you don't know what "x" is.
 
I think the reason Eug is surprised is becuase he's been on the forums too long 🙂

no but really, I think that if you're going to work in the computer industry as a tech, you should keep yourself at least REASONABLY up to date. that normally means visiting a hardware page like Anandtech or something similar (not a Ziff davis crap page).

even then, I don't think you'll see much mention of Firewire (though it was mentioned on the IPod review) other than what they saw at places like Comdex etc..

oh btw, the (firewire #) is 1394. only a geek would know that by heart (doh!).
 
Any tech guy should know what Firewire is. It's almost like not knowing what USB is. The guy shouldn't have pretended to think it was a SCSI device either!
 
He didn't pretend, he asked. There's a slight difference between Firewire and USB, that being that Firewire hasn't been anywhere close to common within the x86 world, hell, it's still a rarity, although it's presence is growing.
 


<< Well, in his defence, Firewire has until recently been exclusive to the world of Macs. This guy probably has never supported any Apple products and thus has never had need to know what Firewire is. >>

That is all well and good, but isn't it his job to keep with the times? If you work in any technology related job you must be prepared to keep your knowledge current. If he never learns about new equipment he won't know how to deal with it. Like in this case.
 
It can also be known as IEEE-1394 or 1394 (13-94) for short. That's how we call it at work. FireWire is Apple's implementation of IEEE 1394. (link)

You might ask if he know anything about 1394
 
Bovincus: Perhaps, but you can't expect everyone to be up to date all the time. It's quite possible he'll never hear another thing about it. That will depend on how common Firewire becomes in the x86 world.
 


<< oh btw, the (firewire #) is 1394. only a geek would know that by heart (doh!). >>

Firewire, iLink, IEEE 1394?

Okay, I'm a geek 😛
 
Agreed that expecting him to know bout firewire is a little unreasonable.
I support every aspect of our network servers to HW to telcom to SW applications.
Which makes me a expert at nothing, the whole computer envelope is huge, maybe his bag is programming or database development.
Maybe he prioritzes things he needs to know based on their work environment, which lets face it really doesn't unclude firewire for most working scenarios.
I've got lots of users who know more than me about different things. If its their job to work with spreadsheets all day and I use one every 3-4 months how much do you think I can offer that person? Its one of the reasons we have a IM/IT commitee here to discuss and educate all aspects of computing right to the employee level cause they aren't stupid.
Collectively we are smarter which is why I do spend time here and also solicit ideas from ANYBODY.
 
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