After reading the posts in this thread, I suppose I should consider myself lucky. I don't have DSL with Verizon (or with anyone else) since we live in the 'boonies' where DSL hasn't even been invented yet... :|
However, I DO have Verizon Wireless and have never had any semblance of a problem with it. I have the Family Plan set up with a phone for myself and one for my wife, which gives us free unlimited calls between phones, and we make extensive use of this feature (last month we totaled about 800 minutes of free use.. 🙂) and the calls are even still free when I am 1000 miles away from her. I have NO long-term contract with them (6 months is plenty short enough to be able to change if I want to) and have been very pleased with the service I have received, and the pricing is very competitive.
Also, the main reason I chose Verizon over all other companies I tried (and I have tried many) is that their coverage area is MUCH larger than any other wireless company in the western US. For example, my family owns a cabin which is at least 200 miles from the nearest city, and yet I can still use my phone there with a full digital signal whereas NONE of the other services I tried were even able to provide a signal of any kind. I have only once had a dropped call, and that was because I walked into the middle of our insulated, grounded, sealed server room where the interference from the 12 inch cement walls and all of those electronics scrambled the signal. No matter where I have gone throughout the US I have yet to find a place where I can't get a signal.
I'm sorry that so many of you are having trouble, but I just wanted to put in my $.02 that their service is most definitely not ALL bad, especially in Northern Utah... 🙂