I'm a big Newegg fan; have bought tons of computer parts, my digi camera, and my photo printer, etc., through them. I like to talk them up to people (especially those considering going to Best Buy for computer parts 
) because the service has always been excellent.
So back in June we ordered some Arctic Silver and a thermal compound remover/cleaning kit from Newegg. It looks like the package was given a tracking number but never left the Newegg facility.
In the office we didn't notice for a while because we thought one of us had received it. I looked for the Arctic Silver one morning and realized...well it never came.
I call Newegg to resolve the problem and they say they'll ship our original order out with a care package (couple t-shirts or whatever). Today I get the tracking number for the care package but not our original order. Had to call back just to find out they'd never resent our original order.
I still :heart: Newegg but now I look silly for talking them up so much in the office. Anyone else have a questionable experience with them before?
) because the service has always been excellent.So back in June we ordered some Arctic Silver and a thermal compound remover/cleaning kit from Newegg. It looks like the package was given a tracking number but never left the Newegg facility.
In the office we didn't notice for a while because we thought one of us had received it. I looked for the Arctic Silver one morning and realized...well it never came.
I call Newegg to resolve the problem and they say they'll ship our original order out with a care package (couple t-shirts or whatever). Today I get the tracking number for the care package but not our original order. Had to call back just to find out they'd never resent our original order.
I still :heart: Newegg but now I look silly for talking them up so much in the office. Anyone else have a questionable experience with them before?
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