My first ebay return

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J

J

Senior member
Oct 19, 1999
430
0
76
Well i order a cell phone which is the largest amount of money i've purchased an item on ebay so far, i was having problems with the cell phone so i took it to a local shop and they said the phone was defective and the back wasn't the original back for the cell phone.I contacted the seller and he stated that it would be replaced if i mail it back so as of today i've heard nothing from the seller, i made a paypal claim asking the seller in the nicest way i can could i please have a refund for the item.

Is their a high chance i lost my money?
 
Jimmah

Jimmah

Golden Member
Mar 18, 2005
1,243
2
0
I lost mine from a member on this board, I hate to say it but you're likely screwed.
 
J

J

Senior member
Oct 19, 1999
430
0
76
But i thought you had some kind of buyer protection?
 
zerocool84

zerocool84

Lifer
Nov 11, 2004
36,041
472
126
Originally posted by: J
But i thought you had some kind of buyer protection?
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Depends........you could get screwed. Paypal basically does what it wants. I paid $300 for a catback about 4 years ago and it never got sent and the seller said he sent it and I never got any money back so I lost $300.
 
J

J

Senior member
Oct 19, 1999
430
0
76
Originally posted by: zerocool84
Originally posted by: J
But i thought you had some kind of buyer protection?
Click to expand...

Depends........you could get screwed. Paypal basically does what it wants. I paid $300 for a catback about 4 years ago and it never got sent and the seller said he sent it and I never got any money back so I lost $300.
Click to expand...

Wow that sucks you lost your money.
 
Dualist

Dualist

Platinum Member
Dec 5, 2005
2,395
0
86
If you already made a claim with Paypal about the transaction, they should be able to investigate it.
 
J

J

Senior member
Oct 19, 1999
430
0
76
Originally posted by: Dualist
If you already made a claim with Paypal about the transaction, they should be able to investigate it.
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So eventually i will get my money back if the seller doesn't refund me?
 
L

LukFilm

Diamond Member
Oct 11, 1999
6,128
1
0
Originally posted by: J
Originally posted by: LukFilm
Yes, you do, just file a dispute with Paypal.
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I already did.
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You said you filed a claim. There is a difference between a claim and dispute. Make sure you escalate your claim to a dispute, unless that's what you meant by saying "claim".
 
J

J

Senior member
Oct 19, 1999
430
0
76
Originally posted by: LukFilm
Originally posted by: J
Originally posted by: LukFilm
Yes, you do, just file a dispute with Paypal.
Click to expand...

I already did.
Click to expand...

You said you filed a claim. There is a difference between a claim and dispute. Make sure you escalate your claim to a dispute, unless that's what you meant by saying "claim".
Click to expand...

I only filed a claim i was hoping the seller would refund me on his own merit but i think i'll escalate it to dispute.I can't beleive there is a possiblity i can lost my money and not even have a phone,when this is over i think i'm done with paypal and ebay.
 
I

ImDonly1

Platinum Member
Dec 17, 2004
2,359
0
76
I did 2 paypal disputes a couple of weeks ago. After hearing all of the paypal horror stories, I thought my money was gone, but paypal did come through. I got my money back. 1 person didn't ship the item, no answer nothing. I filed a dispute and they didn't even reply to paypal's inquiry so I got my money back. It takes a while though. You have to file the dispute, then the seller gets like 10 days to answer and then paypal will make make a decision in 10 days (usually less). Could take a while...

Other person, I got a defective part and they agreed to a refund. All I had to do was send it back and give paypal the tracking number showing that I returned it.
 
O

octopus41092

Golden Member
Feb 23, 2008
1,840
0
76
If you file a claim it'll probably end up with you having to ship the item back to the seller and they will deduct the funds from their paypal and give it back to you. That is if they have the money in their account.
 
J

J

Senior member
Oct 19, 1999
430
0
76
Originally posted by: ImDonly1
I did 2 paypal disputes a couple of weeks ago. After hearing all of the paypal horror stories, I thought my money was gone, but paypal did come through. I got my money back. 1 person didn't ship the item, no answer nothing. I filed a dispute and they didn't even reply to paypal's inquiry so I got my money back. It takes a while though. You have to file the dispute, then the seller gets like 10 days to answer and then paypal will make make a decision in 10 days (usually less). Could take a while...

Other person, I got a defective part and they agreed to a refund. All I had to do was send it back and give paypal the tracking number showing that I returned it.
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There is hope,thanks for the response.
 
T

TruePaige

Diamond Member
Oct 22, 2006
9,874
2
0
Originally posted by: zerocool84
Originally posted by: J
But i thought you had some kind of buyer protection?
Click to expand...

Depends........you could get screwed. Paypal basically does what it wants. I paid $300 for a catback about 4 years ago and it never got sent and the seller said he sent it and I never got any money back so I lost $300.
Click to expand...

You paid to get a cat back?
 
J

J

Senior member
Oct 19, 1999
430
0
76
Originally posted by: octopus41092
If you file a claim it'll probably end up with you having to ship the item back to the seller and they will deduct the funds from their paypal and give it back to you. That is if they have the money in their account.
Click to expand...

I already shipped it back to them.
 
I

ImDonly1

Platinum Member
Dec 17, 2004
2,359
0
76
Originally posted by: J
Originally posted by: octopus41092
If you file a claim it'll probably end up with you having to ship the item back to the seller and they will deduct the funds from their paypal and give it back to you. That is if they have the money in their account.
Click to expand...

I already shipped it back to them.
Click to expand...

You have a tracking number? And are they aware that you sent it/OK it?
 
J

J

Senior member
Oct 19, 1999
430
0
76
Originally posted by: ImDonly1
Originally posted by: J
Originally posted by: octopus41092
If you file a claim it'll probably end up with you having to ship the item back to the seller and they will deduct the funds from their paypal and give it back to you. That is if they have the money in their account.
Click to expand...

I already shipped it back to them.
Click to expand...

You have a tracking number? And are they aware that you sent it/OK it?
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Yes he told me to send it back and i did but the lack of communation on his part made me just want a refund, i emailed him when i would be returning it and the tracking number when they day came.
 
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