My Facebook Account was hacked...how do I get it back?

[Scarpozzi]

you get this resolved ? same thing happened to me. changed my emails/phone# now i dont have access to the 6 digit gen code

Nope. Facebook doesn't have support from the looks of it. I think when their offices cleared for covid, it made them a target for this kind of thing.

I got responses from a few of their offices, but none from their actual customer support area. None of the options they have can recover accounts once the hacker makes those changes. There are tons of people on Instagram and Twitter and other places that post, "Contact this guy...he can fix it." Basically, it seems that other hackers are preying on victims. Who knows what else those guys are trying to do besides make a quick buck.

I really don't care except I don't want someone using my account for illegal stuff and because I liked looking on FB Marketplace. Otherwise, the whole site is pretty bad these days anyways.

 

[Spacehead]

A coworker said the other day his & a friend of his accounts were hacked. Happened a few months ago too with my coworker. Not sure how he got it back thought. I'll ask if i think of it tomorrow.

 

[MrSquished]

I have a unique password that I only use on FB. Definitely helps reduce the odds of getting hacked

 

[Scarpozzi]

I have a unique password that I only use on FB. Definitely helps reduce the odds of getting hacked

Yes...me too... I'm thinking they had a breach from their end. I don't have facebook installed on my phone and was only using it from my home web browser sparingly.

My computer is pretty locked down too.

I've heard/read about a lot more people getting hacked there too. I think it's all a matter of a FB data breach and whether or not your password has been changed since it happened. I hadn't changed that one in a while, so chances are changing your passwords now might protect you.

 

[Captante]

I have a unique password that I only use on FB. Definitely helps reduce the odds of getting hacked

Certainly reduces the chances of a breach on Facebook leading to your accounts on other sites being compromised. (which is a good thing!)

However if any given site you use has a user-account security leak, it won't matter that you have a complex/unique password one bit since they'll have it.

 

[Amol S.]

@Scarpozzi
If you are lucky enough to have entered a phone number into your Facebook account, and have enabled the ability to use phone number in the username field as an alternative option to login, you could try that. Facebook does have the ability for you to send them an e-mail. Just tell them your account was hacked and your e-mail was switched. They might ask for proofs like personal identification to see if it matches with anything on your account.

There also is an option on your Facebook connections to make a claim that a friends account has been hacked or hijacked.

The only major problem is, in order to change the listed e-mail address, they must have had access to the e-mail address that it was connected with. You should check to see if that e-mail address was hacked as well. Also check other websites where you have used that e-mail address. What you are facing is the second worst form of account hijacking. The worst form is when they are able to get into your financials from using a hacked e-mail. That is why I and my parents rarely do anything with online banking.

Another option, is to go create or ask your friend to look at your profile and see if an email address is visible. From there, file a complaint to Facebook by e-mail and a complaint at your local police prescient in person, with a reference pointing to the hackers e-mail address.

What ever you do, you have to be quick. The more you wait, the worst the situation will get. The last thing you want is for them to find your current e-mail address somehow, and end up hacking that.

Whether or not you get your account back, I highly suggest you search your full name on Google, Bing, and Yahoo. If you see something bad that came from your hacked facebook, you might have to make an appointment with an internet reputation fixing organization. There is one that comes up as an add on the top of the forum page sometimes.

 

[manly]

Your Facebook Account Was Hacked. Getting Help May Take Weeks — Or $299

When Facebook accounts get hacked, victims call and email the company for help to little avail. Some have found a costly workaround: buying a virtual reality headset to get customer service.

www.npr.org

 

[Scarpozzi]

@Scarpozzi
If you are lucky enough to have entered a phone number into your Facebook account, and have enabled the ability to use phone number in the username field as an alternative option to login, you could try that. Facebook does have the ability for you to send them an e-mail. Just tell them your account was hacked and your e-mail was switched. They might ask for proofs like personal identification to see if it matches with anything on your account.

There also is an option on your Facebook connections to make a claim that a friends account has been hacked or hijacked.

The only major problem is, in order to change the listed e-mail address, they must have had access to the e-mail address that it was connected with. You should check to see if that e-mail address was hacked as well. Also check other websites where you have used that e-mail address. What you are facing is the second worst form of account hijacking. The worst form is when they are able to get into your financials from using a hacked e-mail. That is why I and my parents rarely do anything with online banking.

Another option, is to go create or ask your friend to look at your profile and see if an email address is visible. From there, file a complaint to Facebook by e-mail and a complaint at your local police prescient in person.

What ever you do, you have to be quick. The more you wait, the worst the situation will get.

Facebook hasn't responded to me when I told them my account was hacked. They basically just have their help page and no good way to contact them either.

I've had multiple friends claim my account was hacked...as well as myself...I've flagged it that way.

My other Email account was not compromised. The account password on it was unique and the messages from Facebook with the 2FA about the password change were unread. I only got 3 messages from them the morning of the email account change.

I was able to finally see what email address they changed it to on the account. I didn't think of doing that, but it's in clear text on my profile, so I know what their email address is.

 

[Amol S.]

Facebook hasn't responded to me when I told them my account was hacked. They basically just have their help page and no good way to contact them either.

I've had multiple friends claim my account was hacked...as well as myself...I've flagged it that way.

My other Email account was not compromised. The account password on it was unique and the messages from Facebook with the 2FA about the password change were unread. I only got 3 messages from them the morning of the email account change.

I was able to finally see what email address they changed it to on the account. I didn't think of doing that, but it's in clear text on my profile, so I know what their email address is.

Note that e-mail down. Contact Facebook that this is not your e-mail, and also file a police complaint of internet impersonation and damage of personal reputation. On second thought, go to the police, but I have gut feeling that they will either send the case to the FBI or tell you to contact the FBI.

Whether or not you get your account back, I highly suggest you search your full name on Google, Bing, and Yahoo. If you see something bad that came from your hacked facebook, you might have to make an appointment with an internet reputation fixing organization. There is one that comes up as an add on the top of the forum page sometimes.

 

[UsandThem]

Your Facebook Account Was Hacked. Getting Help May Take Weeks — Or $299

When Facebook accounts get hacked, victims call and email the company for help to little avail. Some have found a costly workaround: buying a virtual reality headset to get customer service.

www.npr.org

For Jon Morgan in Shepherd, Mich., it got worse. Hackers used his Facebook account to vandalize the page he helps manage for his town's maple syrup festival. Facebook disabled Morgan's account — so now he has lost access to a lot of family photos, including of his son who passed away this year.

Who (with even a pinch of common sense) keeps their only copy of important family photos on Facebook?

 

[Scarpozzi]

Note that e-mail down. Contact Facebook that this is not your e-mail, and also file a police complaint of internet impersonation and damage of personal reputation. On second thought, go to the police, but I have gut feeling that they will either send the case to the FBI or tell you to contact the FBI.

Whether or not you get your account back, I highly suggest you search your full name on Google, Bing, and Yahoo. If you see something bad that came from your hacked facebook, you might have to make an appointment with an internet reputation fixing organization. There is one that comes up as an add on the top of the forum page sometimes.

My local police would be useless, but I could see the FBI being more helpful. The problem here is that Facebook's security is flawed and they have bad support. I would have just had them close my account by now if that was an option, but they aren't even responding to any of my communication.

 

[Amol S.]

Who (with even a dash of common sense) keeps their only copy of family photos on Facebook?

It has to do with the ironic fact that Facebook has no limit on the total size of all photos that have been uploaded, unlike clod services like onedrive or google drive. . You could go as far as renameing the extension of a pdf as gif, jpg, png, svg, and upload it. The down size is what has been stated in the news story you posted.

 

[Scarpozzi]

Who (with even a pinch of common sense) keeps their only copy of important family photos on Facebook?

That article is about spot on with what happened to my account. Only with the addition of 2FA already being on my account and me getting a one time password. I'm really curious how they did it without access to my Email account.

Yeah...I already thought of that $299 approach. I reached out to Portal the day after my account was compromised. They were pretty quick in responding to tell me they had no pull if I didn't have an account with them.... I also told facebook I was dead...took them 2 weeks, but they finally responded back and said they don't do anything with hacked accounts.

Basically, the people there are just in their bubbles and don't go out of their way or anything.

 

[UsandThem]

Yeah...I already thought of that $299 approach. I reached out to Portal the day after my account was compromised. They were pretty quick in responding to tell me they had no pull if I didn't have an account with them.... I also told facebook I was dead...took them 2 weeks, but they finally responded back and said they don't do anything with hacked accounts.

Basically, the people there are just in their bubbles and don't go out of their way or anything.

They will likely respond.......eventuallly.

When my Twitter account had the login attempt on it, it took their "support" nearly 5 months to respond. Companies like Facebook and Twitter simply don't care, and really have no incentive to help regular/normal users out when needed. But if the user is high profile, they seem to get issues fixed for them almost immediately.

I got rid of my Facebook account some time ago, and I honestly don't think I'll have any kind of social media account again any time soon (if ever).

 

[Red Squirrel]

lmao police are not going to do crap over a hacked FB account. Unless you're a celebrity or other high profile person, you're pretty much out of luck. It really sucks because this is FB's fault for their lack of security, but they don't care as long as their shareholders don't care.

 

[Amol S.]

That article is about spot on with what happened to my account. Only with the addition of 2FA already being on my account and me getting a one time password. I'm really curious how they did it without access to my Email account.

Yeah...I already thought of that $299 approach. I reached out to Portal the day after my account was compromised. They were pretty quick in responding to tell me they had no pull if I didn't have an account with them.... I also told facebook I was dead...took them 2 weeks, but they finally responded back and said they don't do anything with hacked accounts.

Basically, the people there are just in their bubbles and don't go out of their way or anything.

Maybe they had access to your e-mail, but did not change any password on it. You might have received more notifications of attempt to change e-mail, than you currently see. The others may have been opened, then deleted. Some email providers have a way to retrieve e-mails that have been deleted within a 30-day time frame. Check if that is available. Is there any way to see previous locations where that e-mail account of yours was accessed?

Do you have kids or grand kids? Did you try asking them if they are playing a bad prank on you? In order to bypass your 2FA, they must have had either physicall acess to your phone when you were not around, and deleted the 2FA request message. Unless you are a big personality, I do not see why a hacker would do a long shot of copying your phone's IMEI and creating a sim card with your phone number.

Didn't @Red Squirrel faced a similar situation of an account getting hacked? Did it get fixed?

 

[Red Squirrel]

Didn't @Red Squirrel faced a similar situation of an account getting hacked? Did it get fixed?

Was not me but my brother in law. Never got fixed but he barely used the account anyway so he never did much after that. There was a lot of other people getting hacked around that time too. It was ISIS taking over lot of accounts. Not really sure what the motive is since nothing stops them from making their own account. FB has a lot of exploits that allow people to take over your account if you friend them or open a certain malicious link. There's also a way some people will duplicate an existing account from one of your friends' then send you a friend request with it but it's actually to hack you.

 

[Spacehead]

Talked to my coworker today. His account was hacked into but they didn't try to take over his account. They just sent out a bunch of friend requests using his name.
He changed his own password to fix it but i assume it will be an ongoing problem. If they can get in once they'll probably be able to get in again later if they want.

 

[skano]

Nope. Facebook doesn't have support from the looks of it. I think when their offices cleared for covid, it made them a target for this kind of thing.

I got responses from a few of their offices, but none from their actual customer support area. None of the options they have can recover accounts once the hacker makes those changes. There are tons of people on Instagram and Twitter and other places that post, "Contact this guy...he can fix it." Basically, it seems that other hackers are preying on victims. Who knows what else those guys are trying to do besides make a quick buck.

I really don't care except I don't want someone using my account for illegal stuff and because I liked looking on FB Marketplace. Otherwise, the whole site is pretty bad these days anyways.

FB resolved the issue.. the hacker put a 2 way code and changed the number on my acct.
click "my fb has been compromised, submit ur ID and email and they'll send u new steps on how to recover ur account. it'll let you delete emails/phone numbers/ recent people added. it took FB 3 days to respond.

 

[Scarpozzi]

FB resolved the issue.. the hacker put a 2 way code and changed the number on my acct.
click "my fb has been compromised, submit ur ID and email and they'll send u new steps on how to recover ur account. it'll let you delete emails/phone numbers/ recent people added. it took FB 3 days to respond.

They haven't responded to my inquiries since the first week of June. I think they aren't fully staffed and no one's in the office because of Covid.

 

[manly]

They haven't responded to my inquiries since the first week of June. I think they aren't fully staffed and no one's in the office because of Covid.

Why would FB respond? Unless you've purchased an Oculus headset, you're the product, not the customer.

 

[Scarpozzi]

Why would FB respond? Unless you've purchased an Oculus headset, you're the product, not the customer.

Right.....right. Facebook has really been dead to me for a number of years. I still laugh at people who argue on there about stuff or use other idiots there as a source for their news.

 

[Scarpozzi]

spam quote removed

Nope. Facebook was no help whatsoever. I reported myself as deceased and someone responded to my messages, but I was told they couldn't help me get my account back. I just stopped using Facebook and continually advise others to ditch the platform as well.

 

[Captante]

"Ugh, getting hacked on Facebook is the worst!"



Right down there with spammer bot-posts on ATOT!

 

[WelshBloke]

I reported myself as deceased and someone responded to my messages, but I was told they couldn't help me get my account back.

On the grounds of you being dead?