So I went to Men's Warehouse recently to try on a tux for an upcoming wedding and see if it needed alterations. The wedding is far away and the plan was for me to try one on where I live here, and if it fit then I would not take it and just use the one where the wedding is so I didn't have to travel with it.
So the guy at Men's Warehouse who helped me (a 55 year old well dreseed man) simply could not understand it. He could not figure out why I wasn't in the system twice and asked me where I got measured. I said "In this store". He says, "We have you in the system as being measured in Seattle, are you sure you got measured at our store here in California?".....I"m thinking "No I'm too stupid to realize where I got measured for a friggin' tux besides the fact I've never been to Seattle".
He then proceeds to get pissed and totally confused about why I have 2 tuxes under my name. After I finally try it on, I offer to have the groom call him and sort it out as I said I'm only doing what I'm told. HE threatens to cancel the tux rental and says (and I quote), "I have no desire to speak to him, as far as I'm concerned he's trying to screw men's warehouse out of a tux rental....I hope he's happy with himself!"
Great customer service there buddy. At least I'll like the way I look.....they guarentee it, I guess they just don't guarentee customer service.
Cliffs:
Men's Warehouse employee can't figure simple things out
He proceeds to question me and bitch and moan to me (even though I told him I have no idea and he should take it up with the bride and groom)
Finally tells me that he doesn't want to talk to us anymore, wants to just cancel my tux, and that we're "screwing" his company and we should be real proud of ourselves for taking advantage.
UPDATE:
So Customer Service calls me back to get more into on the story. They have apparently done a lot of research about this situation. She apologized to me and of course said it was horrible customer service and that it is NOT they was they want anyone to be treated and any time. They said they would look into some proactive training for the Seattle manager who could have called the California store to explain it, and definetly talk to and give customer service training to the man in the California store. So they get a thumbs up for at least taking my complaint seriously, investigating it, and getting back to me. No gift certificates or free shirts though.....too bad.
So the guy at Men's Warehouse who helped me (a 55 year old well dreseed man) simply could not understand it. He could not figure out why I wasn't in the system twice and asked me where I got measured. I said "In this store". He says, "We have you in the system as being measured in Seattle, are you sure you got measured at our store here in California?".....I"m thinking "No I'm too stupid to realize where I got measured for a friggin' tux besides the fact I've never been to Seattle".
He then proceeds to get pissed and totally confused about why I have 2 tuxes under my name. After I finally try it on, I offer to have the groom call him and sort it out as I said I'm only doing what I'm told. HE threatens to cancel the tux rental and says (and I quote), "I have no desire to speak to him, as far as I'm concerned he's trying to screw men's warehouse out of a tux rental....I hope he's happy with himself!"
Great customer service there buddy. At least I'll like the way I look.....they guarentee it, I guess they just don't guarentee customer service.
Cliffs:
Men's Warehouse employee can't figure simple things out
He proceeds to question me and bitch and moan to me (even though I told him I have no idea and he should take it up with the bride and groom)
Finally tells me that he doesn't want to talk to us anymore, wants to just cancel my tux, and that we're "screwing" his company and we should be real proud of ourselves for taking advantage.
UPDATE:
So Customer Service calls me back to get more into on the story. They have apparently done a lot of research about this situation. She apologized to me and of course said it was horrible customer service and that it is NOT they was they want anyone to be treated and any time. They said they would look into some proactive training for the Seattle manager who could have called the California store to explain it, and definetly talk to and give customer service training to the man in the California store. So they get a thumbs up for at least taking my complaint seriously, investigating it, and getting back to me. No gift certificates or free shirts though.....too bad.
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