Originally posted by: guyver01
What most people fail to realize is that in most IT departments, there's a hierarchy and chain of command for application support.
Usually requests for 'software supoort' go thru some type of application evaluation team that tests compatability with certain applications that are considered "business critical"
One main app, that has already been mentioned, for most companies is ERP, or Oracle EBusiness Suite. Oracle doesn't like to play nice with Tabbed Browsing, and as such many companies that rely on ERP have made IE6 their main browser of choice. Not that IT prefers the browser, but the average idiot in Finance, or Accounting doesnt know shit about computers, and as such, would call IT every 5 seconds because Oracle isn't working. So to appease the 10% of the idiots, who work for the department that handles 90% of the income, you simplify the situation and make IE6 your default browser. This then usually goes thru approvals, which ends with the CTO.
So, if you, mister low on the totem pole wants to call the CTO and tell him to piss off the departments that make the money, or handle the money for the company, go right ahead. We'll be sure to route all support calls for the issue that arises just from appeasing your 'techno-superior' ass right to your phone.