My cable modem sucks. How about yours.

[cmf21]

Stupid 3com cable modem that I'm renting from At&t has gone down tonight 5 times tonight. I'm sick of this happening almost every other day and the crummy At&t support line. I think I'm going out to by my own to replace this piece of junk. How about yours.

 

[fatbaby]

if its been going up and down, maybe its your line?

I have a motorola sb4100 with charter pipeline, so far things have been fine =D

If you are looking for a new cblmodem, i'd reccomend linksys or the motorla

 

[pulse8]

My Toshiba works like a champ.

 

[Sundog]

Once I replaced my 3Com with a Motorola 4100 things have been great!

 

[Freejack2]

My toshiba hasn't been bad. Has had pretty good uptime. Anyways goodnight.
Mooo.

 

[cmf21]

My service keeps going down ever since At&t took over @Home. I've had multiple technicans come out and look at my connection and the only then they have accomplished is to replace the splitter that they say the previous technican installed wrong. What a bunch of morons. My cable modem is probably dying so I think it's time to buy my own and chuck this piece of junk.

 

[oLLie]

My service goes down CONSTANTLY. It's so annoying and its like WTF am I paying $50 a month for? Crappy off and on serice? Screw that. Some guy is comin' out to check the cable line on Tuesday though.

 

[toant103]

i don't have cable modem




















T1 here.

 

[Pocatello]

I think your cable line could be bad. Had the same problem with my cable modem (a Motorola), after a few complaints file to Cable One, the problem stop. Not surprisingly, my tv reception has improved as well

 

[PowerEngineer]

I suppose it's possible that your cable modem is the problem, but I've always ascribed my cable service interuptions to other causes. The old @Home software included a diagnostic package that usually identified the server as being the culprit for most short outages; I think that's still the case now with AT&T. The worst problem I had turned out to be related to signal strength (and those splitters/attenuators your technician was talking about; that caused intermittent service drops (from hours to days) until I could get a technicain out here.

 

[yakko]

Mine works great.

 

[NikPreviousAcct]

You can't just chalk it up to the modem. That's only the case less than half of the time, dude. If you want to get a new modem, that's your choice. Get a SurfBoard (SB3100 or SB4100. DON'T get the SB2100).

Also, when you refer to their "crummy support line" make sure you're not talking to the Tier1 folks. Ask for Tier2 outright and insist upon it. Have you actually DONE any trouble shooting of your own? Like unplugging the power to the cable modem for a full 3 - 5 minutes?
When you lose your connection, do any of the lights go out on the modem? Lemme break it down for ya

modem light config #1
-power
-cable
-pc link
In this case, we're looking for the cable light going out, blinking, etc.

modem light config #2
-power
-receive
-send
-online
In this case, we're looking for receive and send lit. Online won't be lit because this config always lights up in order and others won't light until all the previous lights are lit.

Those are the two major configurations that I can think of right now. If the lights listed go out, and power cycling doesn't work, you'll need a tech out to check the signal strength, downstream signal to noise ratio, upstream transmit power, etc.

If you lose your connection and the lights on the modem do not change at all while it's re-establishing a connection, a good 5 minute power cycle should help -atleast for now. But that's tell-tale signs that the modem is dying.

nik