The border wire thing on my Simmons box springs decided to break about a month back. It's one of those with a ten year warranty. I bought it from Roomstore Furniture, but they went bankrupt quite some time ago, so I had to expedite the warranty claim directly with Simmons. First I called them up. They sent me a warraty inspector who inspected the matress and wrote up a warranty verification. I sent the invoice to Simmons office.
I just got my warranty claim approved and they're offering me a new one. Sounds good except I have to pay a considerable shipping fee and personally be responsible for the disposal of the broken one. I could hardly call this a "warranty" repair.
If I'm going to buy matress again, I will think twice about the stability of the business so I won't have to go through these tedious warranty claim.
Here's the letter:
"
March 29, 2003
Dear Mr. xxxxxx
Thank you for allowing us the opportunity to assist you with your Simmons product. After reviewing your warranty claim we will offer replacement of your box springs according to our limited warranty. We regret we are not able to pick up used products.
According to our records, your current box springs are a twin size Beautyrest Majesty. We will be replacing it with a Beautyrest Kimble (B41 00 1, cover 7079) which is an equivalent or upgraded model in our current product line. This offer is valid for 30 days from the date of this letter. Simmons can not guarantee that the fabric of the replacement piece will match that of the original purchase. Firmness of the replacement product may vary slightly because construction specifications do change over time. The replacement product will carry the unexpired portion of your original product's limited warranty. Please sign and return this letter with the following items.
- White law tag from box springs OR a 4" swatch of fabric from box. - Phone number for carrier to contact you - $ 55.00 for applicable shipping charges. We prefer a money order, cashiers check, Visa or Mastercard payment. However, we will accept a personal check.
Visa/Mastercard Number Expiration Date
Cardholders Name/Signature Date
Thank you for contacting us and allowing us to assist you.
xxxxxx
SIMMONS COMPANY CONSUMER SERVICE
1900 BEAVER RIDGE CIRCLE NORCROSS, GEORGIA 30071 (877) 399-9397FAX (770) 613-8575 www.simmons.com"
I just got my warranty claim approved and they're offering me a new one. Sounds good except I have to pay a considerable shipping fee and personally be responsible for the disposal of the broken one. I could hardly call this a "warranty" repair.
If I'm going to buy matress again, I will think twice about the stability of the business so I won't have to go through these tedious warranty claim.
Here's the letter:
"
March 29, 2003
Dear Mr. xxxxxx
Thank you for allowing us the opportunity to assist you with your Simmons product. After reviewing your warranty claim we will offer replacement of your box springs according to our limited warranty. We regret we are not able to pick up used products.
According to our records, your current box springs are a twin size Beautyrest Majesty. We will be replacing it with a Beautyrest Kimble (B41 00 1, cover 7079) which is an equivalent or upgraded model in our current product line. This offer is valid for 30 days from the date of this letter. Simmons can not guarantee that the fabric of the replacement piece will match that of the original purchase. Firmness of the replacement product may vary slightly because construction specifications do change over time. The replacement product will carry the unexpired portion of your original product's limited warranty. Please sign and return this letter with the following items.
- White law tag from box springs OR a 4" swatch of fabric from box. - Phone number for carrier to contact you - $ 55.00 for applicable shipping charges. We prefer a money order, cashiers check, Visa or Mastercard payment. However, we will accept a personal check.
Visa/Mastercard Number Expiration Date
Cardholders Name/Signature Date
Thank you for contacting us and allowing us to assist you.
xxxxxx
SIMMONS COMPANY CONSUMER SERVICE
1900 BEAVER RIDGE CIRCLE NORCROSS, GEORGIA 30071 (877) 399-9397FAX (770) 613-8575 www.simmons.com"
