My bank sucks hard

[skyking]

"My wife was able to use the ATM card, but the balance was under by about $XX,000.
I follow directions to the new login, only to find that all my browsers are "too new".
The login fails for both me and my wife's accounts following your instructions.
For my purposes my money is not available to me.
I have no confidence at all in your competency to handle my financial affairs. Today I shop for a new bank.
I'm completely appalled by your lack of proper testing before implementation."

WTF? supported browsers = IE6, IE7x, FF1.5, FF2.x
I don't have any of those old ass browsers laying around!

 

[amdskip]

That does suck and whoever is running that does not fully understand technology.

 

[skyking]

I'm sending the quoted to the contact us page. doubt if that will work either.
Warped skip

 

[Safeway]

What bank.

 

[skyking]

Originally posted by: Safeway
What bank.

small local used to be good. outsourced the visa last month and I could not get it on the billpay. was going to call about that today.

 

[Safeway]

Originally posted by: skyking

Originally posted by: Safeway
What bank.

small local used to be good. outsourced the visa last month and I could not get it on the billpay. was going to call about that today.

So you are posting this thread about a horrible bank, yet you refuse to tell us what bank?

Thanks.

 

[skyking]

Originally posted by: skyking
I'm sending the quoted to the contact us page. doubt if that will work either.
Warped skip

LOL

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golden!

 

[skyking]

Originally posted by: Safeway

Originally posted by: skyking

Originally posted by: Safeway
What bank.

small local used to be good. outsourced the visa last month and I could not get it on the billpay. was going to call about that today.

So you are posting this thread about a horrible bank, yet you refuse to tell us what bank?

Thanks.

NO problem. Doubt it will matter in Texas, like I said a small local bank. 10 branches.

 

[kranky]

I sympathize with you, but you can hardly call IE7 "old".

I suspect it was a cost/benefit analysis that caused this. Probably only 5% of their customers do not use one of the supported browsers, and it might have cost a lot of money and time to add additional browsers, so they figured they would live with making 5% mad.

 

[skyking]

IE8 released in March. FF3.0 released in June 2008
They just fail.
22.47% of market as of June 2009

 

[DaWhim]

that's why i stick with BIG national bank like hsbc

 

[skyking]

OK, weak rant over. It took a long time to get to Customer Service, but we got it all sorted out with a minimum of fuss. I'll be complaining about browser support till they get that fixed though. It requires a second login entry and a general waste of time. Otherwise FF3.5 works fine.