Not only will AOL hose networks (I know they've fixed it, but _DAMN_, why'd they do it in the first place?), but it is piss poor for gaming, crashes, and wants to f***ing help you all the damn time and hide s***. I thought WinXP was too warm and fuzzy...then I try to check my mail at a friend's house, and he uses AOL...ugh. Also, they lose mail. At least 1 out of 4 emails sent to me from people I know who use AOL I never get. No problems with people on AT&T Worldnet, MSN (I helped a couple people get it as a DUN w/o the front-end BS 😀), Earthlink, Roadrunner, or @Home.
Now, as far as customer service...based on the above-mentioned friend's experience, it is good. Why? Because he only pays once every three months or so, and when they send a nasty-gram, he gets into it w/ them on the phone (if he wasn't getting it so cheap he'd be off of AOL).