MSI misleading customers?

[txxxx]

Emailed support@msicomputer.co.uk : this is what they said DESPITE 2 years warranty mentioned for direct customers...

"Dear Sir

The board is now out of warranty, if you would still like to RMA the board then this will cost you £20 + £10 for P&P

Please reply to this email and we will get back to you with further details.

Best Regards,

MSI (UK) Tech Support -"

What the hell? Just because im from the UK, I get the short straw?
I didnt even kill the board - It suddenly died during use!

 

[JBT]

that is another reason why MSI sucks. I think you are getting screwed here though.

 

[CraigRT]

ridiculous, if the board has a certain warranty timespan, it should be under warranty period.
I didn't know the board had a 2 year warranty, but if it really does, bug them til you get it honored!!!

 

[txxxx]

Originally posted by: CraigRT
ridiculous, if the board has a certain warranty timespan, it should be under warranty period.
I didn't know the board had a 2 year warranty, but if it really does, bug them til you get it honored!!!

Im going to trading standards. On their own website, it says "2 years direct to customer". How misleading.

 

[txxxx]

Originally posted by: JBT
that is another reason why MSI sucks. I think you are getting screwed here though.

Definately, the worst thing is that I was just using the board as per usual - I didnt actually kill it in the first place!

 

[txxxx]

It gets better :

"Dear Sir

This is out of its 2 yr manufacturing warranty, we do give an extra 3 months however this board is now 2yrs and 7 months old.

Best Regards,

MSI (UK) Tech Support -"

I PURCHASED THE DAM BOARD IN FEB 2003!!!!!! WTF! This is illegal.

 

[P4spooky]

Many of these warranties start from Manufacturing date, not the date you bought the item. One example is Western Digital. Looks like MSI is pulling the same stunt. Read the fine print and let us know.

 

[txxxx]

Originally posted by: P4spooky
Many of these warranties start from Manufacturing date, not the date you bought the item. One example is Western Digital. Looks like MSI is pulling the same stunt. Read the fine print and let us know.

Then what use is that to a customer? Im on the phone to trading standards right now...

 

[John]

txxxx, I assume you still have your receipt showing the board purchase? If so call MSI back and ask for a supervisor, tell them you have a dated receipt and they should honor the warranty.

 

[txxxx]

Originally posted by: John
txxxx, I assume you still have your receipt showing the board purchase? If so call MSI back and ask for a supervisor, tell them you have a dated receipt and they should honor the warranty.

UK trading standards say since the board prematurely failed within a given time frame, that im to contact my local supplier since the purchase was before March 2003. If it was => March 2003, MSI would be responsible.

Statutory rights are excellent

 

[John]

Originally posted by: txxxx

Originally posted by: John
txxxx, I assume you still have your receipt showing the board purchase? If so call MSI back and ask for a supervisor, tell them you have a dated receipt and they should honor the warranty.

UK trading standards say since the board prematurely failed within a given time frame, that im to contact my local supplier since the purchase was before March 2003. If it was => March 2003, MSI would be responsible.

Statutory rights are excellent

Seems rather odd, but of course I am in the US and we do things a little differently.

 

[txxxx]

Originally posted by: John

Originally posted by: txxxx

Originally posted by: John
txxxx, I assume you still have your receipt showing the board purchase? If so call MSI back and ask for a supervisor, tell them you have a dated receipt and they should honor the warranty.

UK trading standards say since the board prematurely failed within a given time frame, that im to contact my local supplier since the purchase was before March 2003. If it was => March 2003, MSI would be responsible.

Statutory rights are excellent

Seems rather odd, but of course I am in the US and we do things a little differently.

Indeed. MSI would be in dead water had it been March 2003 and onwards I purchased the board. The warranty contract therefore sticks with them.

However, my supplier are now looking into it, as typical computer components should last upto 5 years when components are of good quality.

Luckily I brought a Gigabyte Nforce2 in replacement a couple of months ago, but I still want a replacement for my MSI.

I wonder how many RMAs have they managed to get out of , thanks to that clause?

Edit : grammar.

 

[AWhackWhiteBoy]

jesus you guys are quick to whine. its probably 2 years from its manufacturing date. do you expect to let a motherboard sit on a shelf for 10 years,then someone to buy it,THEN the 2 year warranty to start?

i don't see why this forum is so against MSI, i've never heard such complaints until i started posting here.

 

[AWhackWhiteBoy]

Originally posted by: P4spooky
Many of these warranties start from Manufacturing date, not the date you bought the item. One example is Western Digital. Looks like MSI is pulling the same stunt. Read the fine print and let us know.

oops,didn't notice this post

 

[txxxx]

Originally posted by: AWhackWhiteBoy
jesus you guys are quick to whine. its probably 2 years from its manufacturing date. do you expect to let a motherboard sit on a shelf for 10 years,then someone to buy it,THEN the 2 year warranty to start?

i don't see why this forum is so against MSI, i've never heard such complaints until i started posting here.

Yes I do - when its on the shelf, its doing nothing much at all. And its the law in the UK!

The law states that the warranty starts FROM the day of purchase, hence why you need to keep hold out that reciept :roll:

There clearly are problems with MSI quality control. People need to be aware of this.

 

[Zepper]

Yeah, the warranty on my KM2M Combo L was 3 years (2y P&L +1Y parts only) and if you read the fine print it says warranty begins on mfr. date...
.bh.

 

[AWhackWhiteBoy]

did you check the caps on your motherboard,since its an older model? its probably suffering from the bad capacitor issue like many other makers from a few years back. nothing un-common, just bad luck.

 

[txxxx]

Originally posted by: Zepper
Yeah, the warranty on my KM2M Combo L was 3 years (2y P&L +1Y parts only) and if you read the fine print it says warranty begins on mfr. date...
.bh.

Thats illegal in the UK ...

 

[John]

Originally posted by: txxxxThere clearly are problems with MSI quality control. People need to be aware of this.

No, the simple fact is that all mfg's will have a product that fails at any given time for whatever reason. To say there is a quality control problem because your component failed is your opinion. In your eyes, yes, there is or could be a problem. In everyone elses eyes, including mine, it is considered a casualty.

I just checked the MSI North America Warranty and it states:

Warranty Effective Date

From the Date of Manufacture

The warranty period starts from the manufacture date. To determine the warranty entitlement for the product, the Customer must carefully verify the first four digits of the Products serial number. The first two-digit number represents the manufacture year and the subsequent two-digit number represents for the manufacture month.

MSI Motherboards are warranted for 3 year limited warranty (Two (2) years Parts & Labor, and the third Year Parts ONLY).

The MSI UK page is very vague and states:

My product is faulty, how can I get it repaired under warranty?

Please return the product to the place where you purchased the unit for support & service.

It looks like you UK guys get the short end of the stick on warranties.

 

[Mem]

txxxx,what I normally do in the UK when I buy hardware is always try to order from a good dealer, that way if you get problems then normally they can help,unfortunatley sometimes you`ve to go through the manufacturer and depending on the manufacturer in question can be a pain or pleasant experience.

Manufacturers that I`ve had good luck with faulty hardware in the UK are Crucial,LG,CTX,Epson,Logitech.

In UK the warranty starts from date of purchase,that has been my experience over the years with faulty hardware etc....

 

[txxxx]

Originally posted by: John

Originally posted by: txxxxThere clearly are problems with MSI quality control. People need to be aware of this.

No, the simple fact is that all mfg's will have a product that fails at any given time for whatever reason. To say there is a quality control problem because your component failed is your opinion. In your eyes, yes, there is or could be a problem. In everyone elses eyes, including mine, it is considered a casualty.

I just checked the MSI North America Warranty and it states:

Warranty Effective Date

From the Date of Manufacture

The warranty period starts from the manufacture date. To determine the warranty entitlement for the product, the Customer must carefully verify the first four digits of the Products serial number. The first two-digit number represents the manufacture year and the subsequent two-digit number represents for the manufacture month.

MSI Motherboards are warranted for 3 year limited warranty (Two (2) years Parts & Labor, and the third Year Parts ONLY).

The MSI UK page is very vague and states:

My product is faulty, how can I get it repaired under warranty?

Please return the product to the place where you purchased the unit for support & service.

It looks like you UK guys get the short end of the stick on warranties.

This is the 3rd MSI board ive witness die...

 

[John]

Originally posted by: txxxxThis is the 3rd MSI board ive witness die...

I have been building and servicing pc's since 1998, and I have seen dozens of defective MSI boards. From DOA to leaking capacitors....you name it. MSI does not have a quality control problem.

 

[Looney]

Originally posted by: txxxx

I didnt even kill the board - It suddenly died during use!

Um, that's how warranty is. If you actually did 'kill' the board, your warranty would have been void. Warranty is only for manufacturing malfunction.

As for the warranty, now idea. Do you have the receipts to prove it? If so, try contacting them again with a scan of the receipt.

 

[VirtualLarry]

Originally posted by: txxxx
Emailed support@msicomputer.co.uk : this is what they said DESPITE 2 years warranty mentioned for direct customers...

"Dear Sir

The board is now out of warranty, if you would still like to RMA the board then this will cost you £20 + £10 for P&P

Please reply to this email and we will get back to you with further details.

Best Regards,

MSI (UK) Tech Support -"

What the hell? Just because im from the UK, I get the short straw?
I didnt even kill the board - It suddenly died during use!

I thought that in certain EU countries, electronics/computer components were *required* to have a 2-year warranty on them. Hence why certain EU countries get a 2-year standard warranty on HDs, while we in the States only get 1-year.

Where was the warranty originally mentioned? By your dealer? By MSI on their (local region) web site? On the mobo box? In the mobo manual? If you can provide some kind of proof, and proof of purchase, then they should be required to honor their warranty.

 

[VirtualLarry]

Originally posted by: P4spooky
Many of these warranties start from Manufacturing date, not the date you bought the item. One example is Western Digital. Looks like MSI is pulling the same stunt. Read the fine print and let us know.

That doesn't make any sense, if the warranty procedure is intended to be used by the end-customer. I could see if dealer warranty periods were handled based on mfg run date, and then the dealers were free to offer their own warranty periods to their customers (the final end-purchasers). But for the mfg to offer an end-user warranty with a specified period, and then not to honor that, especially if the user has proof-of-purchase, then that is despicable. Btw, most *good* mobo mfg's, offer 3-year warranties. Gigabyte does, and I think Abit does, and probably Asus too. Guess MSI is becoming even more low-quality than usual. I think I'd rather purchase an ECS or Biostar mobo than MSI.