• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

MSI 7900GTX purchased from Monarch computer

Page 2 - Seeking answers? Join the AnandTech community: where nearly half-a-million members share solutions and discuss the latest tech.
Originally posted by: Crazyfool
Originally posted by: mylok
hey fool (oops my bad it is crazyfool)search ebay for item #8806909106. this is the bfg7600GT i purchased to use when my first ATI rma took longer than 3 weeks. just search ebay for that # and send the seller an email. I will reply with the words YOU ARE A TOOL (so you know it is me). If what you said was true I would have just returned it to best buy for a refund.
Click to expand...

Yeah, but you didn't buy it from Best Buy, did you? :laugh:

What do you do to those cards anyway? 😀
Click to expand...

I was going to throw a few sarcastic remarks your way because of your ridiculous posts in this thread but I hit your link in your sig. Saw the photo of the cat defecating in the sandbox or playground or whatever. Decided not to waste my time on you.
 
Originally posted by: Matt2
He didnt want a refund though. He said in the OP he didnt want a refund, just a working card.
Click to expand...
He had one and it worked until he did whatever it is he does to videocards he wants to force an RMA on, lol. :laugh:


 
Originally posted by: mylok
Originally posted by: Matt2
Round one... FIGHT! 😀

Seriously though, you wont lose that much money on EBAY because MSI sent you a used card. Most of the stuff on EBAY is used and your card wouldnt be NIB either way.

Just make sure the card works.
Click to expand...


i may have to do that if my credit card company is not able to help. it is more a matter of principal now than anything.

CrazyFool,

still waiting on that email (via ebay).
Click to expand...
You will keep waiting too. The fact that you have "rented" videocards before is not helping your argument. 😉


 
Originally posted by: Fallengod
Originally posted by: the Chase
Originally posted by: Fallengod
Originally posted by: mylok
the $50 was for a 6 month warranty. I had no idea that would mean they would not take care of a DOA. Well anyway my x1900xtx is working fine (plus it is much faster in oblivion). I am sure my credit card company will take care of this as I know they want my business. It is just rather lame of Monarch to treat customers like this.
Click to expand...



I agree its lame, however that is how they chose to do things. IMO, the fact that they offer a $50 extra warranty upon checkout should have seemed odd and made you think perhaps that means they wont replace it without purchasing the warranty. You decided not to get the warranty, so you took a chance. Sucks but, sorry. Thats just my 2 cents.

Monarch definitely does a few things differently than others.....Im still waiting for a $295 refund back to my creditcard from a purchase back on May 10th. Still no refund yet and it is now JULY.

They are a good site and have good deals, but they definitely need to rework some things.
Click to expand...

Most stores offer an extended warranty on stuff but still will return an item within 30 days no questions asked. To not replace a defective item within that time is lame. Monarch will never see my business. Good luck getting your refund back but you should have known about their policy of not refunding stuff bought online. Oh well it's only $295. Just my 2 cents.
Click to expand...


Their policy of not refunding stuff bought online? What the crack addict? You are not funny. Reject. :|

And actually, I have ordered probably 50 items from them and I was aware their refunds take forever when I canceled and DID expect it. However this is the longest they have taken to do so. Your logic made no sense.
Click to expand...

Crack addict that still has his $295 bucks.😀
 
Originally posted by: Crazyfool
I'm just saying your story is very suspect.

DOA means dead. Not "I got it on the 5th of the month, used it for a while, then it broke".

Monarch would owe you a new card if it showed up dead... which it didn't.

After that, it's on the manufacturer.

This all assumes your story is true but based on what you've said you have no beef with Monarch and I think it's dishonest to claim it was a dead card after you used it.

I think I am closer to the truth than you let on. 😉
Click to expand...


card was ordered on the 5th it was shipped to my work (arrived on the 7th) and stayed there until the 14th (I was in Vegas). The problem with the card started the first day i installed it. I never said it was dead it would show little squares all over the screen after 10 mins and then lock up when exiting the game it worked fine in 2d).

believe whatever you like. do you work for monarch because you sure seem to have taken a rather intense interest in my problem and seem to be defending monarch alot.
 
Originally posted by: the Chase
Originally posted by: Crazyfool
Originally posted by: mylok
hey fool (oops my bad it is crazyfool)search ebay for item #8806909106. this is the bfg7600GT i purchased to use when my first ATI rma took longer than 3 weeks. just search ebay for that # and send the seller an email. I will reply with the words YOU ARE A TOOL (so you know it is me). If what you said was true I would have just returned it to best buy for a refund.
Click to expand...

Yeah, but you didn't buy it from Best Buy, did you? :laugh:

What do you do to those cards anyway? 😀
Click to expand...

I was going to throw a few sarcastic remarks your way because of your ridiculous posts in this thread but I hit your link in your sig. Saw the photo of the cat defecating in the sandbox or playground or whatever. Decided not to waste my time on you.
Click to expand...
Sweet! :laugh:

Don't join either... we don't need anymore leeches staring at our babes. 😉


 
Originally posted by: Crazyfool
Originally posted by: the Chase
Originally posted by: Crazyfool
Originally posted by: mylok
hey fool (oops my bad it is crazyfool)search ebay for item #8806909106. this is the bfg7600GT i purchased to use when my first ATI rma took longer than 3 weeks. just search ebay for that # and send the seller an email. I will reply with the words YOU ARE A TOOL (so you know it is me). If what you said was true I would have just returned it to best buy for a refund.
Click to expand...

Yeah, but you didn't buy it from Best Buy, did you? :laugh:

What do you do to those cards anyway? 😀
Click to expand...

I was going to throw a few sarcastic remarks your way because of your ridiculous posts in this thread but I hit your link in your sig. Saw the photo of the cat defecating in the sandbox or playground or whatever. Decided not to waste my time on you.
Click to expand...
Sweet! :laugh:

Don't join either... we don't need anymore leeches staring at our babes. 😉
Click to expand...

Yeah babes with petrified cat dung stuck to the bottom of their feet.......Hot.
 
Crazyfool,

thanks for all the bumps you helped me keep this thread on the first page. which is what i wanted to do, so thanks again. got to go to bed now have to get up early to keep my video card rental business going 😉

still waiting for that email 😉



 
Originally posted by: Crazyfool
Originally posted by: mylok
hey fool (oops my bad it is crazyfool)search ebay for item #8806909106. this is the bfg7600GT i purchased to use when my first ATI rma took longer than 3 weeks. just search ebay for that # and send the seller an email. I will reply with the words YOU ARE A TOOL (so you know it is me). If what you said was true I would have just returned it to best buy for a refund.
Click to expand...

Yeah, but you didn't buy it from Best Buy, did you? :laugh:

What do you do to those cards anyway? 😀
Click to expand...

my bad yes it was purchased at compusa (hard to keep track with my rental business). I will check back tomorrow.

I guess i must strike the keyboard to hard that must be what breaks them 😉

I will check back tomorrow.
 
Originally posted by: mylok
Crazyfool,

thanks for all the bumps you helped me keep this thread on the first page. which is what i wanted to do, so thanks again. got to go to bed now have to get up early to keep my video card rental business going 😉

still waiting for that email 😉
Click to expand...
Glad to help! 😉

I will be emailing you your RMA instructions from Monarch... keep checking your email. :laugh:



 
I agree with mylok that this is crap. Just the fact that they charge $50 for a lame ass 6 month warranty is reason enough for me not to buy from them.

I RMA'd my Neo2 back to Monarch and it took 2 weeks for a replacement. I then had to RMA my Neo2 again (those of you who are/were Neo2 owners probably had the same luck), so I sent it back to MSI this time. I got a return in under 2 weeks.

So WTF is Monarch charging $50 for? So you can RMA thru them vice the manufacturer knowing that you'll get better and most likely even faster service if you just go thru the manufacturer directly? Monarch is a bunch of jackasses when it comes to RMA's.
 
Originally posted by: Capt Caveman
fwiw - when you select Manufacture's Warranty a pop-up window comes up that explains everything.

http://i20.photobucket.com/albums/b231/Capt_Caveman/MonarchWarranty.jpg
Click to expand...


well I guess I will find out if this is legal when my credit card company receives the dispute paper work. I may be wrong but I do believe the law requires a retailer (even an e-retailer) to supply a non DOA item before pushing it off to the manufacturer. Either way it is a very lame policy by Monarch. Adding the $50 for a warranty puts their prices way above such places as Newegg or Zipzoomfly.
 
this is very funny. if you goto monarchs site and look up the exact same MSI 7900GTX they have added the following to their warranty option.

"w/15 Day DOA Advanced Replacement"

that was not there when I ordered my card. hmmm
 
Monarch as ususal :thumbsdown: I learned the hard way too...what a bunch of lame dicks.....never again.....
 
I just posted a review on resellerratings.com. At this point I am not sure what I am going to do. If I go the route of stoping payment then I am stuck with this defective card for a month or longer until it is resolved. Because the defective card would have to go back to monarch at some point. If I am unable to stop payment then it will be a month or more before I could send the card to MSI for RMA and who knows that could take another month. This really sucks after the rude emails from Monarch I really do not want to see them get away with this.
 
MSI sent me an email stating they will try to ship a new card considering the retailer's response. Out of this experience MSI has been great. 3yr warranty fast response. just avoid Monarch like the plague.
 
Be glad you have this problem with MSI, who is helping you out. I had an HIS X1900XTX go south on me in the first week that I purchased from Monarch... After doing some research I find out that HIS links back to Monarch for RMA, and Monarch links to HIS. Turns out the truth is somewhere in the middle, and that RMA for HIS is handled by the HIS distrubutor Lexycomp. I got Lexycomp to RMA my card, but they are still supposedly waiting for the replacement from HIS. ...Lexycomp received my card on May 10, and I call them up about once a week and talk to the same guy (the ONLY guy) working in their "RMA" department to see what the deal is... That's almost 2 months of waiting on a replacement for a $450+ video card that I owned for a week.

Honestly, I have mixed feelings about Monarch... They have the absolute best high end inventory of any retailer local to me, which is a definite plus. On the other hand, I have to pay sales tax becasue they are local to me. Their relatively new policy of charging money for what I consider to be a standard warrantee is a load of crap. It allows them to offer a competative price, but at the expense of standard services. I've pretty much decided that the only gear I will buy from Monarch going forward are cards from eVGA or BFG, who I know will RMA a defective card properly. It's a shame about HIS/Monarch too becasue that IceQ3 X1900XTX would be a sweet card at the price Monarch offers it for, but once you add the extra $50 for the warrantee it's a bit pricey and without it you're just risking too much money on a card that isn't backed by its manufacturer at all.

edit: HIS gets a big thumbs down from me all the way around. IMO, companies should do their own RMA's. Period.
 
Originally posted by: nitromullet
Be glad you have this problem with MSI, who is helping you out. I had an HIS X1900XTX go south on me in the first week that I purchased from Monarch... After doing some research I find out that HIS links back to Monarch for RMA, and Monarch links to HIS. Turns out the truth is somewhere in the middle, and that RMA for HIS is handled by the HIS distrubutor Lexycomp. I got Lexycomp to RMA my card, but they are still supposedly waiting for the replacement from HIS. ...Lexycomp received my card on May 10, and I call them up about once a week and talk to the same guy (the ONLY guy) working in their "RMA" department to see what the deal is... That's almost 2 months of waiting on a replacement for a $450+ video card that I owned for a week.

Honestly, I have mixed feelings about Monarch... They have the absolute best high end inventory of any retailer local to me, which is a definite plus. On the other hand, I have to pay sales tax becasue they are local to me. Their relatively new policy of charging money for what I consider to be a standard warrantee is a load of crap. It allows them to offer a competative price, but at the expense of standard services. I've pretty much decided that the only gear I will buy from Monarch going forward are cards from eVGA or BFG, who I know will RMA a defective card properly. It's a shame about HIS/Monarch too becasue that IceQ3 X1900XTX would be a sweet card at the price Monarch offers it for, but once you add the extra $50 for the warrantee it's a bit pricey and without it you're just risking too much money on a card that isn't backed by its manufacturer at all.

edit: HIS gets a big thumbs down from me all the way around. IMO, companies should do their own RMA's. Period.
Click to expand...


that really blows, i also had a problem with my x1900xtx that took from april 14th (when ati recieved my card) until about a week ago (3 rma's to get a good card) I am really glad my xtx is working or i would be really pissed at this point. good luck with the HIS the cooler on that thing is awesome (when you get it back that is).
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top