mouse frozen on wakeup

[tomj1]

Just built my first system in a few years, asus p8p67d, crucial c300 ssd, asus 6970, 8mb corsair vengence, corsair ax750 psu and I'm having trouble with the mouse not moving after wakeup from sleep. (only the keyboard will wake the pc, and the (usb logitech marble mouse trackball) mouse will only move if I plug it in to any other usb port than the one it was plugged into when it went to sleep. The MOBO has a usb port specifically designated for a mouse, but that port has the same issue.
Any ideas?

thanks
tom

 

[BoomerD]

Did it pop out of your air conditioner?

Oh...sorry, wrong forum. :biggrin:

More info is needed. What BIOS revision? Which USB ports are you using? Have you installed the newest USB drivers?

I went through something similar recently after a BIOS upgrade, and I had to install the newest Intel chipset drivers to correct the problem.

 

[tomj1]

no need for AC here, its pretty cold for Georgia! I'm back to using the mouse USB port, still the same problem. bios is 0501 x64 build date 10/29/2010 EC ver. msece-0015, ME ver. 7.0.0.1135. usb configuration:
devices: 1 drive, 1mouse, 2 hubs
legacy support enabled
legacy usb 3.0 support enabled
ehci handoff disabled (I don't know what that is)

renesas usb3.0 controller enabled
I installed drivers for the logitech from their website:
setpoint control center 6.20.50, driver version 5.20.51

 

[tomj1]

forgot to mention OS is win7...

 

[tomj1]

an odd thing is the logitech setpoint control center says the driver is 5.20.51, but the windows device manager says its 5.20.12.0.......

 

[tomj1]

and for power management tab in device manager for the marble mouse, "allow this device to wake the computer" is checked, and "allow the computer to turn off this device to save power" is not checked, but is also grayed out

 

[mlc]

is USB LEGACY SUPPORT enabled in your bios ?

 

[tomj1]

yes, see above

 

[tomj1]

also, in power options, usb selective suspend setting is disabled

 

[BoomerD]

forgot to mention OS is win7...

I'd go here:

and download the newest BIOS
http://usa.asus.com/product.aspx?P_ID=FpufhQASBFHNvccl&templete=2

and HERE:

http://downloadcenter.intel.com/Sea...on+Utility&ProdId=816&LineId=1090&FamilyId=40

and download & install the newest chipset driver.

I'm not very familiar with the EUFI BIOS, but IIRC, ASUS still has the EX FLash2 bios updating program in the BIOS.
Download the newest BIOS to a thumbdrive formatted to FAT 32 and flash it from the BIOS.

That would be my best recommendation to solve your problem.

BIOS Rev. 1003 offers the following improvements:
P8P67 DELUXE 1003 BIOS
1. Update CPU ratio item to allow automatic activation of Intel Turbo Boost when CPU Ratio is above the Intel specification.
2. Enhance PCH native SATA performance.
3. Enhance USB 3.0 / PCIE performance.
4. Enhance USB 3.0 compatibility under BIOS setup screen.
5. Enhance USB compatibility.

Rev. 1053 offers the following improvements over 1003:
P8P67 DELUXE 1053 BIOS
1. Enable support of "Internal PLL Overvoltage" item to allow better CPU Turbo Ratio overclock capability with D2 Stepping processors.


Of course, since you're doing this on your own...you do so at your own risk. Flashing a BIOS is never done haphazardly...and can brick your motherboard if done incorrectly.

From the ASUS forums:

Updating BIOS is serious business!
Every precaution should therefore be taken to prevent that anything goes wrong. Avoid ASUS UPDATE!
There are a couple a DOS alternatives, AFUDOS and BUPDATER (newer motherboards), that also are good and safe to use.

Note: AFUDOS (floppy drive) can only be used for BIOS files up to a size of 1 MB due to the limited storage capacity.

EZ Flash 2 is a built-in function of BIOS. It is the safest way to update BIOS, because one is not dependent on the operating system, any application, internet connection, firewall settings, antivirus or anything else that can put the vital BIOS update at risk.

On a new build, BIOS can be updated to the latest version before installation of the OS, which may possibly make the installation go smoother and safer.

Note: All what's said below about loading BIOS defaults also applies to the other BIOS update methods (ASUS Update, AFUDOS and BUPDATER)!

The PC should not be overclocked during the BIOS update! Always load and save BIOS defaults before and after a BIOS update (press <F5>). By loading and saving BIOS defaults before the update, CPU frequency, memory frequency and voltages are set to default (Auto).
Memory timings are set to SPD values which ensure that a PC with high performance memory that need a higher voltage than 1.8V for DDR2 or 1.5V for DDR3 is able to boot on the standard Memory Voltage. Save the default settings (press <F10>) before starting the update.

Preparation:

1. Document all your preferred BIOS settings (i.e. the settings you have changed from the default setting).
2. Download the BIOS file, which normally is compressed (zipped).
3. Extract (unzip) the BIOS file to a FAT/FAT32 formatted USB Flash Disk with only one partition (or to a Floppy Disk or a CD-ROM). If the unzipped BIOS file is named like e.g. 'P5B-ASUS-Deluxe-1101.ROM', you can rename it to 'P5BD1101.ROM'. Otherwise a truncated name will appear as 'P5B-AS~1.ROM' due to a limitation to max 8 characters in the filename (8.3).

Update:

1. Reboot.
2. Press (tap) <DEL> during POST (Power-On Self Test) to enter BIOS Setup.
3. Load BIOS Defaults (press <F5>).
4. Insert the USB Flash Disk containing the BIOS file P5BDxxxx.ROM. (Note that the USB Flash Disk has to be inserted before boot to enter BIOS, otherwise it won't be detected).
5. Save and Exit <F10>. (BIOS will now restart).
6. During BIOS restart, press <DEL> to enter BIOS Setup again.
7. Under Tools menu, select ASUS EZ Flash 2. It may take 20 seconds for the drives to show up. Select a drive in the left pane <Tab>. Use <Up> and <Down> arrows and <Enter> to select a drive. If you don't see the BIOS file in the right pane, check the other drives. Note that the drive letters may not be the same here as in Windows.
8. Select the BIOS file (e.g. P5BD1101.ROM) and press <Enter> to start flashing. Supervise the update, which includes the following stages: Erasing - Flashing (writing) - Verification. BIOS will automatically restart when the update is ready.
9. Disconnect the USB Flash Disk before/during the restart.
10. Perform a C.P.R. (CPU Parameter Recall) which resets the chipset. Power down, remove power cord from the PSU for 2 minutes and then power up.
11. Enter BIOS and load BIOS Defaults <F5> again.
12. Reenter your preferred BIOS settings - if you are using AHCI or RAID mode, don't forget to set the SATA mode to [AHCI / RAID]. Also remember the settings for other controllers, Audio and Memory Voltage. Check also that the Boot Device Priority is correct.
13. Save and Exit <F10> (automatic restart).
14. Press <DEL> to enter BIOS Setup and make a final check that all BIOS settings are ok. Save any changes.

 

[tomj1]

the bios update MAY have fixed me, at least it worked for a few trial runs...THANKS! the chipset update looked a little scary, and it was mentioned in the documentation for that that it would not solve any USB issues and would overwrite 3rd party inf files, of which there may be one, so maybe I'll hold off on that until I see if its truely fixed & if not maybe I can do those drivers one at a time if possible.
thanks again
tom

 

[BoomerD]

:thumbsup:

Let us know if you have further problems. We're here to help.

 

[tomj1]

I spoke too soon. Any chance this could be the marble mouse itself? I would think not because it worked fine on the PC I replaced with the current build, I just don't have another handy. There is no ps2 style port on the motherboard for a ps2 mouse, only a single ps2 that at first glance looks like it could accommmodate EITHER a ps2 mouse or keyboard, could it be that you NEED to use a ps2 splitter like:
http://www.electrictoolbox.com/article/hardware/ps2-y-splitter/
so BOTH the mouse and keyboard would plug in there? (I never knew there was such a thing & the mobo did not come with a splitter) If this is the case I would assume the ps2 ports are not related to the USB issue so I could ignore it, but it would be nice if it functioned correctly & any other tips for tracking this down would be much appreciated
thanks
tom

 

[BoomerD]

I'm not sure about using a splitter, but according to the manual, that PS/2 port can be used for a mouse or keyboard. (I'm surprised at that, but...) Do you currently have anything connected to the PS/2 port?

As for the USB...which USB ports are you using?

Is it possible that you're plugged into one of the USB3 ports? Even though it SHOULD work, there may be something in the BIOS that's preventing it from doing so.

I'm gonna send you a PM with some other info.

 

[tomj1]

I've got a keyboard in the ps2 port and a splitter on order. I've tried usb 2 and ubs 3 ports; at the moment I've got it plugged into the usb port designated for the mouse, and it DID come out of sleep properly this time. strangely enough, a few times mouse movement has been enough to WAKE the machine, but the cursor on the screen remained frozen and the only way to get a moving cursor was to hot plug into a different usb port. I've not been keeping track of what ports produce what behavior, but have mostly been using ports attached directly to the mobo rather than ones coming off of a connector. thanks for the PM, I'll do that when I run out of ideas..
t

 

[Lanyap]

Try uninstalling the Logitech mouse software and let Win 7 pick up the default mouse driver. I suspect a problem between logitech setpoint control center and Win 7.

Found this too. Not sure if it's the same problem.
http://forums.logitech.com/t5/Windo...nation-kills-the-Setpoint-control/td-p/449087

 

[tomj1]

That didn't work, but I tried a Microsoft Intellimouse and it works as it should, no wake problems or anything. I really like my marble though and would like to continue using it. It looks like logitech's website does not say this marble mouse is win7 compatible, so I guess I need to find another brand of trackball unless or until they write new drivers?

 

[tomj1]

My splitter arrived today, which will allow me to plug a mouse AND keyboard into the SAME ps2 port. Of course true to form only the mouse was detected and the keyboard does not work. Ugh. so now maybe I'll try a ps2 to usb adapter so I can use my ps2 keyboard in a usb port. If that won't work maybe I'll pitch the whole lot out the window and get an ouija board...
t