Motorola Surfboard SB4200 Cable Modem- $59 AR!

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tomcat

Golden Member
Oct 16, 1999
1,374
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Do you have a link to the rebate on the SB4200? I'd like to trust compuplus, but the motorola site only has the rebate for the 4100 listed.
 
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mma3d

Junior Member
Mar 21, 2002
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I just had a frustrating chat with AT&T support.

The Motorola SB4200 is not on AT&T's approved list.
The rep insisted that use of approved modems was not just suggested, but required. However the
forum link given by marill999 above seems to indicate some problems with the (more expensive, and poorer performing) SB4100 which it is apparently replacing.

Anybody know anything regarding AT&T's approved list being suggested or required equipment?

--mma3d
 
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milagro

Golden Member
Jun 19, 2001
1,459
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Anyone know if this is typically sold at CC or other B&Ms? the shipping for me to HI is too high...great deal otherwise though..
 
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nekote

Senior member
May 22, 2001
693
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UPDATE:
New ATTBI list - SB4200 now *** APPROVED ***
Good news!
Since this original post, ATTBI has added SB4200 !!!

Congrats!
The bad news - the price differential is now only $3/month, as of July 2002


ATTBI's approved cable modem list

I, too, think the SB4200 ought to work.
But then again, *some* people could never get the unapproved 3Com 3CR29210(?) Office Connect cable modem to work, even though the 3CR29220 Home Connect model is approved and does work (I use it).

I did "chat" with CS, they provided the URL for an email, which I did.

Haven't heard back, yet.

More inquires wouldn't hurt, would they? :)
 
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marill999

Senior member
Oct 14, 2001
717
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I believe CC is selling the SB4100 modem with a $80 rebate if you signup for broadband with them, which is possibly stackable with the $30 rebate!
 
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Runciter

Senior member
Apr 26, 2002
222
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Originally posted by: milagro
Anyone know if this is typically sold at CC or other B&Ms? the shipping for me to HI is too high...great deal otherwise though..
Click to expand...

Yup. You should start seeing the 4200s trickle in to B&Ms now. I was just at CC the other day and they had both 4100s and 4200s.
 
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nekote

Senior member
May 22, 2001
693
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ATTBI "dispute" resolution email response to query as to SB4200 approval time frame:
"Thank you for writing.

Unfortunately we do not have a time frame as to when this modem will be added to our approved modem list. Please check this site again for further updates.

If you have any future questions or problems, please feel free to email us again or contact our Technical Support line for further assistance. We are here 24 hours a day, 7 days a week. When replying to this address, please include this message as well as all previous correspondence regarding this issue.

Jeff
AT&T Broadband Technical Support Department"

 
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chaddeus

Guest
Dec 14, 2001
109
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I got a call from AT&T this morning saying that the modem isn't supported under their supported modem list so they want me to send the modem back to where I bought from and use back the old SB4100. It is working perfectly with my SB4200 though

Any of you guys facing the same problem?

- Charles
 
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jono8

Senior member
Oct 16, 2001
295
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How does att know which model you're using? will they not hook up a home with the 4200?
 
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xanatos

Member
Feb 13, 2001
41
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Originally posted by: matmax
Does anybody know if this modem works with Charter Digital?
Click to expand...

im pretty sure it does, here in los angeles, southern california, they've been setting people up
with motorola 4100s and 4101s, so i would imagine it would be the same.
 
H

HoosierDadE

Senior member
Aug 12, 2001
419
0
76
Originally posted by: mma3d
I just had a frustrating chat with AT&T support.

The Motorola SB4200 is not on AT&T's approved list.
The rep insisted that use of approved modems was not just suggested, but required. However the
forum link given by marill999 above seems to indicate some problems with the (more expensive, and poorer performing) SB4100 which it is apparently replacing.

Anybody know anything regarding AT&T's approved list being suggested or required equipment?

--mma3d
Click to expand...

FWIW: I had the same problem with Cox@home when the 4100s came out. I just said: sorry, my bad, I meant I have a 3100 and they set me right up. That was almost a year ago. No problems at all.

 
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chaddeus

Guest
Dec 14, 2001
109
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0
Originally posted by: dc
hm, anyone know if the 4200 is uncappable also?
Click to expand...

Before you even use your modem, you need to register your new modem with AT&T which you may be charged about $9. They will take your MAC address and serial number. This means, they would also be able to cap your speed.

- Charles
 
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dc

Diamond Member
Nov 26, 1999
9,998
2
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erm, yeah, of course they would cap you when you set it up.

but with the 4100 you can change the cap the cable company instills. just wondering if this is possible with the 4200 also. and it isn't recommended that you uncap, good chance your company will catch you and give you a warning and eventual kill your account if you do it a few times.

i've uncapped my rented 4100 once, went from my crappy 768/128 to 1500/384 for a few days before it got reset back. it's not worth the risk, so back to paying ~60 for my crap speeds. heh. :)
 
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dc

Diamond Member
Nov 26, 1999
9,998
2
0
when the modem connects to the cable company, it loads up a config/setup file from the provider that sets the cap. everytime you restart the modem it does this. to uncap, you would somehow have your modem load a different file from a different location. :)

that's all i'm saying. heh
 
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Rhobite

Member
Oct 22, 2001
46
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Just got my SB4200.. By the way, Compuplus ships the same day.. So I ordered on Thursday morning, 2 day air, and it arrived on Friday 1PM. Anyway, 2 points:

1. Great modem, and it works with ATTBI (even though it's not on the approved list yet). Great vendor too, I've ordered from Compuplus more than once now.

2. DON'T UNCAP YOUR F'IN MODEM! There should really be some moral motivation not to steal service you didn't pay for.. bandwidth costs money per byte, and you agreed to that cap when you paid your flat fee. The bandwidth you are stealing is being paid for by your honest neighbors. If you are still unconvinced by your conscience, you should be convinced by consequences: They will probably shut off your service for running an uncapped modem. I know that my provider, ATTBI, can detect uncapped modems, and they shut you off with zero warning.
 
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Zclyh3

Banned
Oct 16, 2001
582
0
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Just got my SB4200.. By the way, Compuplus ships the same day.. So I ordered on Thursday morning, 2 day air, and it arrived on Friday 1PM. Anyway, 2 points:
Click to expand...
1. Great modem, and it works with ATTBI (even though it's not on the approved list yet). Great vendor too, I've ordered from Compuplus more than once now.
Click to expand...
2. DON'T UNCAP YOUR F'IN MODEM! There should really be some moral motivation not to steal service you didn't pay for.. bandwidth costs money per byte, and you agreed to that cap when you paid your flat fee. The bandwidth you are stealing is being paid for by your honest neighbors. If you are still unconvinced by your conscience, you should be convinced by consequences: They will probably shut off your service for running an uncapped modem. I know that my provider, ATTBI, can detect uncapped modems, and they shut you off with zero warning.
So Rhobite, are you sure this will work with ATTBI? Cause I plan on signing up this summer in the Bay Area. So what's with this basic installation? Is it easy to install? Cause I'm going to buy the cable modem and I already have a NIC. I also plan on buying a cable/DSL router to home network my house. Care to give any insight? Thanks.
Click to expand...
Click to expand...
 
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