More tales of stupid customers

[GodlessAstronomer]

Originally posted by: Amused

Originally posted by: Fritzo

- We continue to get people calling us for support while they are using the bathroom on a weekly basis. Please stop this---the moment we hear a toilet flush, the mind goes from troubleshooting mode to disgust mode. Also, if we don't hear you wash your hands and go right to the computer, we're never going to dispatch to your house. Ever.

I'm going to take a wild shot in the dark here and guess that this probably happens because of your long hold times.

Yeah I've done this a couple of times. I don't plan on peeing while I'm on the phone but when you keep me on hold for 20 - 40 mins sometimes it's going to happen.

 

[brownzilla786]

Originally posted by: GodlessAstronomer

Originally posted by: Amused

Originally posted by: Fritzo

- We continue to get people calling us for support while they are using the bathroom on a weekly basis. Please stop this---the moment we hear a toilet flush, the mind goes from troubleshooting mode to disgust mode. Also, if we don't hear you wash your hands and go right to the computer, we're never going to dispatch to your house. Ever.

I'm going to take a wild shot in the dark here and guess that this probably happens because of your long hold times.

Yeah I've done this a couple of times. I don't plan on peeing while I'm on the phone but when you keep me on hold for 20 - 40 mins sometimes it's going to happen.

truth. If the wait is 20 minutes and I gotta go, then I gotta go!

 

[Rumpltzer]

Hi Fritzo, could you please post your tech support number here? I'm pretty sure ATOT can come up with some new and unique challenges for your call center!

 

[marvdmartian]

Originally posted by: Fritzo

Originally posted by: Calculator83
JAJAJAJAJAJJA,, WTF,,, no way,,, n00bers. So did you ship the computer back?

We're holding it, because we're not paying shipping.

Now's the perfect time to fill it with porn, and when you send it back, include a note that says PERVERT!!!

 

[runzwithsizorz]

Originally posted by: DanDaManJC
So I work at a Radioshack by my university... and this guy comes in looking for a battery. I ask him what kind of battery he needs and he says he needs a watch battery... so I point towards the dozens of watch batteries and inquire further, do you happen to know the model number? voltages? maybe the device so we can look up the manual.

Then with a straight face he answers the battery's for a sex toy. At that moment im just thinking "wtf" all through my head.

So whats the problem, just go get that *other* manual behind the desk, you know, the one with all the models, and illustrations. Then just have him point it out.

 

[Fritzo]

Originally posted by: Amused

Originally posted by: Fritzo

- We continue to get people calling us for support while they are using the bathroom on a weekly basis. Please stop this---the moment we hear a toilet flush, the mind goes from troubleshooting mode to disgust mode. Also, if we don't hear you wash your hands and go right to the computer, we're never going to dispatch to your house. Ever.

I'm going to take a wild shot in the dark here and guess that this probably happens because of your long hold times.

Average hold time: 3:42 THANK YOU VERY MUCH.

 

[Jeff7]

Originally posted by: Atomic Playboy

Originally posted by: DanDaManJC
So I work at a Radioshack by my university... and this guy comes in looking for a battery. I ask him what kind of battery he needs and he says he needs a watch battery... so I point towards the dozens of watch batteries and inquire further, do you happen to know the model number? voltages? maybe the device so we can look up the manual.

Then with a straight face he answers the battery's for a sex toy. At that moment im just thinking "wtf" all through my head.

So? Dude needed a battery for his sex toy. At least he wasn't embarrassed about it.

Maybe he was looking for a "watch" battery. Dan just missed the *wink-wink* part of the inquiry.

 

[rh71]

my parents are obsessed with calling the PC tower a "harddrive".

 

[Amused]

Originally posted by: Fritzo

Originally posted by: Amused

Originally posted by: Fritzo

- We continue to get people calling us for support while they are using the bathroom on a weekly basis. Please stop this---the moment we hear a toilet flush, the mind goes from troubleshooting mode to disgust mode. Also, if we don't hear you wash your hands and go right to the computer, we're never going to dispatch to your house. Ever.

I'm going to take a wild shot in the dark here and guess that this probably happens because of your long hold times.

Average hold time: 3:42 THANK YOU VERY MUCH.

Yeah, and what are your hold times during busy periods? Average means squat if the majority of your pissing customers are after the longer than average hold times.

 

[Fritzo]

Originally posted by: Amused

Originally posted by: Fritzo

Originally posted by: Amused

Originally posted by: Fritzo

- We continue to get people calling us for support while they are using the bathroom on a weekly basis. Please stop this---the moment we hear a toilet flush, the mind goes from troubleshooting mode to disgust mode. Also, if we don't hear you wash your hands and go right to the computer, we're never going to dispatch to your house. Ever.

I'm going to take a wild shot in the dark here and guess that this probably happens because of your long hold times.

Average hold time: 3:42 THANK YOU VERY MUCH.

Yeah, and what are your hold times during busy periods? Average means squat if the majority of your pissing customers are after the longer than average hold times.

I don't think I've ever seen a hold time over 8:00 in the last several years. We're pretty well staffed.

 

[clamum]

Originally posted by: Captante

Originally posted by: JasonSix78

Originally posted by: Fritzo
Here's the sagas from last week:

- We have some guy that calls support every other day for the same issue- he keeps forgetting how to log into his email. He's now resorted to calling in with different voices so we won't recognize him---even though we see his complete record anyway. The last call I think he was holding his nose and speaking with an English accent.

:laugh: That was freakin' hilarious.

:thumbsup:

Yup, best one. :laugh:

 

[slag]

Originally posted by: Fritzo

Originally posted by: Amused

Originally posted by: Fritzo

Originally posted by: Amused

Originally posted by: Fritzo

- We continue to get people calling us for support while they are using the bathroom on a weekly basis. Please stop this---the moment we hear a toilet flush, the mind goes from troubleshooting mode to disgust mode. Also, if we don't hear you wash your hands and go right to the computer, we're never going to dispatch to your house. Ever.

I'm going to take a wild shot in the dark here and guess that this probably happens because of your long hold times.

Average hold time: 3:42 THANK YOU VERY MUCH.

Yeah, and what are your hold times during busy periods? Average means squat if the majority of your pissing customers are after the longer than average hold times.

I don't think I've ever seen a hold time over 8:00 in the last several years. We're pretty well staffed.

8 minutes is an eternity to be on hold when you are needing help. I used to work at a helpdesk and we got dinged if the time to answer was over 90 seconds.

 

[imported_elwood]

Originally posted by: slag

Originally posted by: Fritzo

Originally posted by: Amused

Originally posted by: Fritzo

Originally posted by: Amused

Originally posted by: Fritzo

- We continue to get people calling us for support while they are using the bathroom on a weekly basis. Please stop this---the moment we hear a toilet flush, the mind goes from troubleshooting mode to disgust mode. Also, if we don't hear you wash your hands and go right to the computer, we're never going to dispatch to your house. Ever.

I'm going to take a wild shot in the dark here and guess that this probably happens because of your long hold times.

Average hold time: 3:42 THANK YOU VERY MUCH.

Yeah, and what are your hold times during busy periods? Average means squat if the majority of your pissing customers are after the longer than average hold times.

I don't think I've ever seen a hold time over 8:00 in the last several years. We're pretty well staffed.

8 minutes is an eternity to be on hold when you are needing help. I used to work at a helpdesk and we got dinged if the time to answer was over 90 seconds.

I remember back in the day waiting on hold for AOL tech support for 5 hours straight! That was horrific! And i had to place another call to them the next day which took about 2 hours. Yay for AOL!

 

[rivan]

Originally posted by: Steve

Originally posted by: dquan97

Originally posted by: joutlaw
In college we'd fix peoples computers in some of our IS classes. We told a cute freshman to bring her PC in and we'd take a look at it. She ended up bring the CRT monitor only.

I would've made a special case for a house call just for that!

Trust me, it doesn't get you anywhere.

Trust me, it does, sometimes.