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More tales of stupid customers

Fritzo

Fritzo

Lifer
Here's the sagas from last week:

- A guy is being rude to one of our on-line chat reprisentitives. The guy then calls in and demands to speak directly with "Heath Her". He said "There is no way some foreigner with a name like that is going to treat me like crap." Well, HEATHER is an Ohio naitive....

- DSL service just wasn't working out for a lady in Idaho, so we told her to ship back her modem kit we provided and we'd give a full refund. She shipped her WHOLE FREAKIN' COMPUTER at a cost of $72. We called her to ask her "wtf did you do that for?" She thought the computer was the modem, and her son installed it, so she thought he got it from us. Now she wants us to ship the computer back at our expense.

- We have some guy that calls support every other day for the same issue- he keeps forgetting how to log into his email. He's now resorted to calling in with different voices so we won't recognize him---even though we see his complete record anyway. The last call I think he was holding his nose and speaking with an English accent.

- We continue to get people calling us for support while they are using the bathroom on a weekly basis. Please stop this---the moment we hear a toilet flush, the mind goes from troubleshooting mode to disgust mode. Also, if we don't hear you wash your hands and go right to the computer, we're never going to dispatch to your house. Ever.
 
Originally posted by: Fritzo
- A guy is being rude to one of our on-line chat reprisentitives. The guy then calls in and demands to speak directly with "Heath Her". He said "There is no way some foreigner with a name like that is going to treat me like crap." Well, HEATHER is an Ohio naitive....
Click to expand...

:camera:s?
 
Originally posted by: Fritzo
DSL service just wasn't working out for a lady in Idaho, so we told her to ship back her modem kit we provided and we'd give a full refund. She shipped her WHOLE FREAKIN' COMPUTER at a cost of $72. We called her to ask her "wtf did you do that for?" She thought the computer was the modem, and her son installed it, so she thought he got it from us. Now she wants us to ship the computer back at our expense.
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That ones pretty good. Ive seen some dumb people working retail, but nothing like this.

Well, I did once have to explain to a lady over the phone that changing her monitor could not have blocked everyone on her email list. She still didnt believe me when the conversation was over.
 
Those are pretty good.


Today I'm on the phones and I get one lady calling her computer tower the "brain." "Oh you mean I don't have the stick the CD in the BRAIN?!" hahaha.

 
Originally posted by: Fritzo
- We continue to get people calling us for support while they are using the bathroom on a weekly basis. Please stop this---the moment we hear a toilet flush, the mind goes from troubleshooting mode to disgust mode. Also, if we don't hear you wash your hands and go right to the computer, we're never going to dispatch to your house. Ever.
Click to expand...

guilty 😱
 
Originally posted by: Fritzo
Here's the sagas from last week:

- We have some guy that calls support every other day for the same issue- he keeps forgetting how to log into his email. He's now resorted to calling in with different voices so we won't recognize him---even though we see his complete record anyway. The last call I think he was holding his nose and speaking with an English accent.
Click to expand...

:laugh: That was freakin' hilarious.

 
In college we'd fix peoples computers in some of our IS classes. We told a cute freshman to bring her PC in and we'd take a look at it. She ended up bring the CRT monitor only.
 
Originally posted by: ivan2
Originally posted by: Fritzo
- We continue to get people calling us for support while they are using the bathroom on a weekly basis. Please stop this---the moment we hear a toilet flush, the mind goes from troubleshooting mode to disgust mode. Also, if we don't hear you wash your hands and go right to the computer, we're never going to dispatch to your house. Ever.
Click to expand...

guilty 😱
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Damn. I was in the board room in a technical meeting and we had a conference going on where a bunch of consultants dialed in. During one of the silent moments in the conference where the presenter paused in his presentation, we suddenly hear that familiar sound of someone urinating. Everybody erupted and started laughing.
 
Originally posted by: joutlaw
In college we'd fix peoples computers in some of our IS classes. We told a cute freshman to bring her PC in and we'd take a look at it. She ended up bring the CRT monitor only.
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I would've made a special case for a house call just for that!
 
Originally posted by: dquan97
Originally posted by: joutlaw
In college we'd fix peoples computers in some of our IS classes. We told a cute freshman to bring her PC in and we'd take a look at it. She ended up bring the CRT monitor only.
Click to expand...

I would've made a special case for a house call just for that!
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Trust me, it doesn't get you anywhere.
 
Originally posted by: Steve
Originally posted by: dquan97
Originally posted by: joutlaw
In college we'd fix peoples computers in some of our IS classes. We told a cute freshman to bring her PC in and we'd take a look at it. She ended up bring the CRT monitor only.
Click to expand...

I would've made a special case for a house call just for that!
Click to expand...

Trust me, it doesn't get you anywhere.
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Maude Lebowski: Lord. You can imagine where it goes from here.
The Dude: He fixes the cable?
 
1) had to read it a couple of times to get it 🙂
2) how did she ship it? was it well-padded? i have a feeling that if they decide to pay for shipping back, they might blame you guys for breaking the computer (if it was poorly shipped)
 
Originally posted by: Fritzo
- We continue to get people calling us for support while they are using the bathroom on a weekly basis. Please stop this---the moment we hear a toilet flush, the mind goes from troubleshooting mode to disgust mode. Also, if we don't hear you wash your hands and go right to the computer, we're never going to dispatch to your house. Ever.
Click to expand...

Well if you didn't keep me on hold for forever! 😉
 
So I work at a Radioshack by my university... and this guy comes in looking for a battery. I ask him what kind of battery he needs and he says he needs a watch battery... so I point towards the dozens of watch batteries and inquire further, do you happen to know the model number? voltages? maybe the device so we can look up the manual.

Then with a straight face he answers the battery's for a sex toy. At that moment im just thinking "wtf" all through my head.
 
Originally posted by: DanDaManJC
So I work at a Radioshack by my university... and this guy comes in looking for a battery. I ask him what kind of battery he needs and he says he needs a watch battery... so I point towards the dozens of watch batteries and inquire further, do you happen to know the model number? voltages? maybe the device so we can look up the manual.

Then with a straight face he answers the battery's for a sex toy. At that moment im just thinking "wtf" all through my head.
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So? Dude needed a battery for his sex toy. At least he wasn't embarrassed about it.
 
Originally posted by: nkgreen
Originally posted by: Steve
Originally posted by: dquan97
Originally posted by: joutlaw
In college we'd fix peoples computers in some of our IS classes. We told a cute freshman to bring her PC in and we'd take a look at it. She ended up bring the CRT monitor only.
Click to expand...

I would've made a special case for a house call just for that!
Click to expand...

Trust me, it doesn't get you anywhere.
Click to expand...

Maude Lebowski: Lord. You can imagine where it goes from here.
The Dude: He fixes the cable?
Click to expand...

Thank you! :laugh:
 
Originally posted by: Fritzo

- We continue to get people calling us for support while they are using the bathroom on a weekly basis. Please stop this---the moment we hear a toilet flush, the mind goes from troubleshooting mode to disgust mode. Also, if we don't hear you wash your hands and go right to the computer, we're never going to dispatch to your house. Ever.
Click to expand...

I'm going to take a wild shot in the dark here and guess that this probably happens because of your long hold times.
 
Originally posted by: JasonSix78
Originally posted by: Fritzo
Here's the sagas from last week:

- We have some guy that calls support every other day for the same issue- he keeps forgetting how to log into his email. He's now resorted to calling in with different voices so we won't recognize him---even though we see his complete record anyway. The last call I think he was holding his nose and speaking with an English accent.
Click to expand...

:laugh: That was freakin' hilarious.
Click to expand...


:thumbsup:
 
Originally posted by: TheKub
Originally posted by: Fritzo
- We continue to get people calling us for support while they are using the bathroom on a weekly basis. Please stop this---the moment we hear a toilet flush, the mind goes from troubleshooting mode to disgust mode. Also, if we don't hear you wash your hands and go right to the computer, we're never going to dispatch to your house. Ever.
Click to expand...

Well if you didn't keep me on hold for forever! 😉
Click to expand...

Sadly, this is what I thought of too ...
I'm one of those people that can't stand being on hold for more than about 15 seconds... 30 seconds if I'm in a good mood maybe.
 
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