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More on my car repairs, please help

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divinemartyr

Platinum Member
Well I got my car back today from the Chevrolet dealership, and altogether I spent about $1,350. I had to get a Central Fuel Injector or something, that directs the fuel inside the engine. This among several other things were repaired and it's finally running right again.

Unfortunately my driver's side window does not roll up now. I was having some problems with it (I had to hold it back as I rolled it up) and apparently the jack ass who rolled up the window didn't know this. Well now it won't roll up at all. They say they didn't get in the door and look for 'extra problems' which I understand, but shouldn't it be their responsibility to fix this? I didn't bring it in broken, and now it's broken. Who can I report this to or how can I get them to fix it for free? I bitched at them for about 5 minutes, even talked to the service manager, and all they will agree to do is 'give me a deal' on it. I can't accept that option, there has to be a way to get this window fixed. Anyone have any ideas, or think I could replace a window regulator on my own?

dm
 
They definitely should fix it, as it was broken while in their possession. I had trouble with a GM dealer trying to pull that "let's make a deal" garbage too.

Call GM directly and tell them you have been screwed around.

Here are the numbers:

Chevrolet ---> 1-800-222-1020
 
Ask the service manager for the Chevy area or regional managers number and you might not even have to call.
 
I don't see why the dealer should fix the window for free.
It was already broken, as you stated "I was having some problems with it (I had to hold it back as I rolled it up) and apparently the jack ass who rolled up the window didn't know this"

Well, how was he supposed to know? Did you tell them not to roll down the window, that you were having a problem with it? It obviously was going to break sometime, you already knew that.

No offense, but that's a bunch of crap to bring something that is already damaged in and then think the dealer should pay for it just because it finally broke in their lot.
If your friend drove it and didn't know about the "technique" you used to roll it up, would you make him pay for it if he broke it?
 


<< No offense, but that's a bunch of crap to bring something that is already damaged in and then think the dealer should pay for it just because it finally broke in their lot. >>



I don't think it would have ever broken to the point it is now. I can't even roll my window up partially. All that was missing was a clip to hold the window in place. Now they're wanting to replace the regulator, a $220-250 repair.

dm
 
<<I don't think it would have ever broken to the point it is now. I can't even roll my window up partially. All that was missing was a clip to hold the window in place. Now they're wanting to replace the regulator, a $220-250 repair>>

But how could the tech have known you had to baby the window to get it up? It most definitely would have broken at some point in the future, but I agree that it probably would have lasted longer using your &quot;technique&quot;.

Point is, when you took it in, it already had one foot in the grave and the other on a banana peel....and all they did was roll it down like you can any other normally-functioning car. That's the first thing nearly any tech does when he pulls the car inside, to keep from locking the keys in.
If they are going to give you a steep discount, you should take it...they aren't obligated to do even that...probably only doing it as a goodwill-type thing.
 


<< Point is, when you took it in, it already had one foot in the grave and the other on a banana peel....and all they did was roll it down like you can any other normally-functioning car. That's the first thing nearly any tech does when he pulls the car inside, to keep from locking the keys in. >>



That's your point, my point is that when I took the car in, I was able to keep my vehicle properly secured. Now I cannot properly secure my vehicle. Sure a smaller problem existed when I brought it in, however, *I* rolled the window down when I brought it in so that they didn't have to do so. Like you said they roll the window down to keep from locking the keys in the car, well I did that for them already. Now I can't secure my vehicle except for in my garage. I spent $1,400 with them, and had to borrow a part of that from my parents (who I haven't lived with in a couple of years, so I'm not living at home anymore) and now I can't even go job searching because my vehicle is just open. I just don't know what to do. I maxed out my credit card already getting this fixed and I don't have any more money and really don't feel like asking my parents for any more.

dm
 
Sorry, I'm with pcfan on this one. If you had told them about the window already being partially broken, I'd be with you. Remove your valuables until you can get it fixed, but don't make it an excuse to not look for a job. The job search starts at home anyway. You could also try fixing it yourself. It also might be possible to get it back up properly without any new parts. You'll probably need to remove the inside panel to accomplish this. Post if you need some pointers on taking the panel off.

I'd take the deal they're offering you. You already stated that you trust them at this dealership. It sounds like goodwill to me.
 
<<. Sure a smaller problem existed when I brought it in, however, *I* rolled the window down when I brought it in so that they didn't have to do so. Like you said they roll the window down to keep from locking the keys in the car, well I did that for them already>>

Did you tell them NOT to roll the window up, and that it had a problem? If not, then you can't blame them for rolling it up when they got done. That is just common sense. No reputable shop will leave windows down or doors unlocked unless the customer specifically requests otherwise.
I write up cars all the time that come in with convertible tops down and sunroofs open.
Do you think the customers would be pissed if we got done with their cars and left the tops/sunroofs open and they got rained in? Of course they would, because it's plain old COMMON SENSE to roll up/shut/lock windows, etc. when you're done with the car.

Now if you specifically told them NOT to mess with the window, then you have a point, but I've already asked how the tech was supposed to know your window had a problem and you haven't indicated that you told them. So by not telling them about a pre-existing problem, you were in effect rolling the dice that it would be ok when you got it back. Probably just an honest mistake, but is was your mistake, not the tech's. (again, that statement based on the assumption that you didn't tell them)
 
Call up some local mechanics and try to find a better deal. If my dad was home, I'd ask him how much it would normally cost (since he is a mechanic), but he's not.

250 bucks sounds like a rip off to me.
 


<< Now if you specifically told them NOT to mess with the window, then you have a point, but I've already asked how the tech was supposed to know your window had a problem and you haven't indicated that you told them. So by not telling them about a pre-existing problem, you were in effect rolling the dice that it would be ok when you got it back. Probably just an honest mistake, but is was your mistake, not the tech's. (again, that statement based on the assumption that you didn't tell them) >>



I told the the service advisor about the window before I left him with the keys.

dm
 
Call Chevy and complain about the pricing and the window. For $1350 you could have gotten an aftermarket engine installed.
 


<< Call Chevy and complain about the pricing and the window. For $1350 you could have gotten an aftermarket engine installed >>



Yeah I called them. The dealership had a completely different story than mine though. If you were Chevy, who would you believe? The consumer or a long-time seller of their vehicles? I'm in a losing battle. Looks like I'm going to go broke fixing my car.

dm
 
<<Yeah I called them. The dealership had a completely different story than mine though. If you were Chevy, who would you believe? The consumer or a long-time seller of their vehicles? I'm in a losing battle. Looks like I'm going to go broke fixing my car.>>

Write a nice long POLITE angry letter to chevy, tell them the dealership has made you never want to buy a chevy again, ask them if the GM Goodwrench plan is all talk and no walk etc... Believe me, if you complain loud enough and long enough Chevy will listen to you.
 
What's really funny is the fact I just went out and spent about 20 minute trying to fix the problem with my window and did so.

Amazing how a $250 repair doesn't require any parts at all.

dm
 
Calling Chevrolet does nothing in most cases to help you get your car fixed when it's out of warranty. The dealerships are privately owned and Chevrolet can do nothing to make them fix your problem for you. They open a *care* number and call the dealer, dealer explains what happened in their opinion and chevy will call you back and basicly tell you what the dealer said. If it was a known problem with your type of vehicle they might agree to foot some of the bill, but the dealer will still get their money either from you or Chevrolet.

Glad to see you fixed the problem. Next time make the service advisor write in on the ticket. That way you are covered. Some dealers even do a walk around before you leave your car to write up any scratches, nicks, etc,etc,etc so they do not get blamed for something that is not their fault.

 

If you told the advisor about the window and he/she is lying and saying you didn't, then as I stated before, you have a legit case. Rahvin is right, usually enough complaining and you'll eventually find someone who doesn't want to hear it so they'll help you.


<<What's really funny is the fact I just went out and spent about 20 minute trying to fix the problem with my window and did so.

Amazing how a $250 repair doesn't require any parts at all>>

The dealer could have done the same thing, but if it broke again you'd be back yelling at them to fix it for free since they &quot;didn't do it right to start with&quot;.
So they just go for the full CYA and replace the whole thing. That's the unfortunate price you have to pay for having dealers warranty repairs.

<<For $1350 you could have gotten an aftermarket engine installed.>>

And then you'd have an aftermarket engine. Crappy quality, hard to get warranteed, and his running problem still would exist since all the external stuff like intakes, injectors, sensors, etc. would've been transferred over from the old engine.
 
you my friend, are one of those dudes that will always get screwed when it comes to cars 🙂

The kind of person that keeps the dealerships rich! 🙂
 


<< The dealer could have done the same thing, but if it broke again you'd be back yelling at them to fix it for free since they &quot;didn't do it right to start with&quot;. >>



The thing is I knew it was already faulty. Had he done what I did just now, I would have been satisfied. I wasn't asking the window to be fixed permanently and I explained this to him. The work was done by another dealership that already knows they are at fault. I was going to take it back to them to have them do the dirty work.

dm
 


<< The kind of person that keeps the dealerships rich! >>



And that's why I just fixed that problem myself? 😉 I don't think so 'my friend'.

dm
 
<<The thing is I knew it was already faulty. Had he done what I did just now, I would have been satisfied. I wasn't asking the window to be fixed permanently and I explained this to him. The work was done by another dealership that already knows they are at fault. I was going to take it back to them to have them do the dirty work.>>

Yeah, I'm with you there. I was speaking generally about the repair cost at the dealer vs. you rigging it back where it would work. Really an unrelated point to your original topic, I meant they can't just do something like you did to patch things because of warranty issues, not really in this case but for repairs in general. That's why you'll get some higher estimates from dealers for replacement rather than repair. Again, I was speaking in general, not about what they should/could have done in your case. I agreee with you, and if the advisor is lying about you telling him of your car's condition, then I'd be plenty pissed, too.
 


<< Yeah, I'm with you there. I was speaking generally about the repair cost at the dealer vs. you rigging it back where it would work. Really an unrelated point to your original topic, I meant they can't just do something like you did to patch things because of warranty issues, not really in this case but for repairs in general. That's why you'll get some higher estimates from dealers for replacement rather than repair. Again, I was speaking in general, not about what they should/could have done in your case. I agreee with you, and if the advisor is lying about you telling him of your car's condition, then I'd be plenty pissed, too >>



I'm just happy I can roll my window up now 😉

Thanks for listening to me bitch and moan guys.

dm
 


<< Amazing how a $250 repair doesn't require any parts at all. >>


But their $250 *estimate* was not even a formal estimate. It sounds like they were just pulling a number off the top of their head. Until you get a formal, written estimate, there's no telling how much the actual repair would cost - maybe less than $250, but also maybe more than $250.
 
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