Moral Dilemma - UPDATED! I tried to be nice.....the fight begins anew.

[shiner]

Originally posted by: kranky

Originally posted by: shinerburke

Originally posted by: kranky
You knew the price was wrong, you were willing to let the guy requote you earlier in the day, but now that you wrote a check you want to go to war?

Is it worth the aggravation? The price was wrong and you knew it. Why not take your check back, let the manager know you'll be shopping elsewhere and why, and move on?

You may be legally in the right, but if you were willing to let them requote you three hours ago, why fight about it now?

He had several opportunites to correct the price. I asked him several times if he was sure of that price and model number.

I understand that. I'm just unclear why, within the span of a couple hours, you have changed your approach so drastically. It's not as if they were delivering it to your house and demanding another $600 to take it off the truck.

They had 24 hours to look the price over. It wasnt until after I made the purchase that they got it right. I asked for a quote last night, got it, thought wow, asked a couple fo more times if he was sure the quote was correct, had him write the quote down and I went home. Went in today and had him check the price again and he gave me the same price. That's when I decided to buy it. How many chances am I supposed to give them to change the price?

 

[cjchaps]

Don't think of it as morally wrong, think of it as giving the salesperson a lesson in checking details. I bet you the salesman won't make that mistake again!

 

[Viper GTS]

Originally posted by: kranky
You knew the price was wrong, you were willing to let the guy requote you earlier in the day, but now that you wrote a check you want to go to war?

Is it worth the aggravation? The price was wrong and you knew it. Why not take your check back, let the manager know you'll be shopping elsewhere and why, and move on?

You may be legally in the right, but if you were willing to let them requote you three hours ago, why fight about it now?

I believe what kranky is trying to say (just not nearly bluntly enough) is:

Being legally right does not preclude being an asshole.

Viper GTS

 

[TheBullGod]

Stick it to em, or get it PM at another store.

 

[richardycc]

Originally posted by: DurocShark
Price match the quote at CC or something!!!! Let the guy think he won, who cares? You still get it at $498. 😀

Of course, if you can't get anybody to PM it, THEN fight for it!

your local CC still carries ovens? 😉

rich

 

[FuzzyBee]

Why don't you ask them to split the difference with you? After all, it's not your fault they gave you the correct price.

 

[jemcam]

Originally posted by: cjchaps
Don't think of it as morally wrong, think of it as giving the salesperson a lesson in checking details. I bet you the salesman won't make that mistake again!

This is getting to be like listening to Clinton explain why a BJ isn't sexual relations.

You knowingly accepted a quote from him that you knew was incorrect. Yes, you gave him several chances to correct it, but why take advantage of someone's mistake?

You know what the right thing to do is, so do it.

 

[woowoo]

Go back to the store in person
Ask to talk to the manager or owner
Be polite and firm
Offer to meet them in the middle.
If they refuse tell them you will see them in small claims court
They will probably cave.
(My est would be delieverd for $650 )

And the world will have one less salesman............

 

[freegeeks]

I'm with Shinerburke on this one (what's next -- me liking Bush 😉 )
He gave the salesguy enough time and asked 2 times for the price.

enough said

 

[Mookow]

If you dont like any of the other stores near you, and they have a pricematch policy, use it on them. If it was me, one way or another I'd have a cheap oven

 

[Jzero]

I understand that. I'm just unclear why, within the span of a couple hours, you have changed your approach so drastically. It's not as if they were delivering it to your house and demanding another $600 to take it off the truck.

I can't speak for ShinerBurke, but I know for me the rules of engagement hinge on money changing hands. Once you've got my check/cash/charged my CC, we have sealed a deal. Before money has changed hands, I'm not going to complain if they call and say "Woops! Wrong price!"
After I've paid, it's a done deal.

Why are we giving the salesman the benefit of the doubt? Who is to say he didn't knowingly give the wrong price repeatedly just to close the deal hoping he can play the victim and get you to pay more? Quite frankly, after the third time he confirmed the price I'd wonder if other stores are marking them up insanely, they are trying to move an item that has been sitting in the warehouse for quite some time and doesn't sell well.

 

[shiner]

The fact that they aren't answering when I call is REALLY making me want to just scrap the idea of meeting them halfway....It's making me really want to go for their throat instead.

 

[Mookow]

Originally posted by: richardycc

Originally posted by: DurocShark
Price match the quote at CC or something!!!! Let the guy think he won, who cares? You still get it at $498. 😀

Of course, if you can't get anybody to PM it, THEN fight for it!

your local CC still carries ovens? 😉

rich

Yes. They are very small electric models. Most people put heat sinks on them, but I find they are quite good at making mini pancakes if you pour the batter directly onto the heat spreader.

 

[Nitemare]

Tell them that you have spoken with the local AG's office as well as a few other places and they are legally obligated to that price. You gave them 3 chances to change their quote and it was not until they had received payment did they change the price.

You have a written quote
They acknowledged the quoted amount numerous times
They accepted payment for the agreed upon dollar amount.


They are basically up sh!itcreek without a paddle. Tell them that you are willing to throw them a rope and split the difference with them for you both to remain in good favor with one another else you will get the oven via small claims court as well as the company recieve all the negative publicity for bait and switch tactics and fraud.

 

[snooker]

I would have done the same thing you did. It actually happened at a bank one day with me.

I was cashing my check, she counted out a totally wrong amount 2 times, then counted it to me and slid it to me and said "Have a nice day"

Now I know I didn't make $1498 on my check, but that is exactly what she counted 3 times before she gave it to me. I then asked her to double check her figures (It was almost $600 to my advantage) and all she did was look at the little reciept she just typed up, never looked at my paycheck.....Said 'Your not short'.


I told her she needs to look at my paycheck, which she did. She turned white when she compared it to the little paper she typed up when counting the money for me...... I gave her the money back only because I felt the Bank would get the law involved to get the money back, if it wasn't for that, I would have walked away after the 4th time she 'doublechecked' my money... and she would have lost her job regardless if it is/was against the law or not.

 

[BooGiMaN]

the fact that he is avoidign your calls, and the fcat he still has your check would make me rather upset. I would contact whoever is his manager is and explain to him that since you they have been unable to directly speak with them to get your check back that you proceeded to contact the attorney general and the BBB and that they were helpful in making you now realize quite to your surprise that you have a valid contract and are in your right to recieve the oven for the price quoted and paid for. Now the prupose of your call is to confirm delivery date of your oven.

 

[Red Dawn]

If they wouldn't have caught their mistake I would have gone along with the original quote. But once they did I would pay the correct price as I would feel like a real asshat trying to ferengi them. Hey as you had noted it was a fair price (the correct price), one that you were willing to pay. Just because an employee makes a mistake there really isn't a good reason to take advantage of it. I would consider this a matter of self respect. I guess it depends on how much value you place on your self respect or if you would even consider that a factor.

BTW, great thread and topic.

 

[CPA]

It wouldn't surprise me if the price he quoted you was cost. That said, how were you to know what the "correct" price was? From a cost perspective, this is the correct price.

 

[shiner]

I was finally able to get them on the phone. Told them that I had spoken to the BBB, and the Oklahoma AG, and that I had looked up the Oklahoma Statute on this and read it myself. They told me that it was an honest mistake and that the salesman had given me the wholesale price. I told them I understood that but legally we had a contract and they were bound by it. At that point they transferred me to the store owner. He knew what was going on and offered to "make it right." I asked what that meant and he said they would sell me the oven for 15% over their price and they would be willing to deliver it for free. I told him that was a nice offer but that I wouldn't pay more than 10% over their price. After some haggling he agreed, threw in the delivery charge, and offered to give me a $50 credit on my next purchase of over $500 with them. I told him I would do that deal so now I'm on my way to write them out a check for the difference. I suppose I could have been a real ass and made them stick to the original price but my conscience just wouldn't let me do it. Plus the $50 credit will help when it comes time to buy my new cooktop in a month or two.

 

[Zebo]

This is great a conservative crook member using bill Clinton as a crutch for his behavior in the same thread.😉

Almost as good as Mr honerable Tex being caught lying and one with little scruples.😉
Do as I say not as I do.😛

 

[dahunan]

Originally posted by: shinerburke

Originally posted by: kranky
You knew the price was wrong, you were willing to let the guy requote you earlier in the day, but now that you wrote a check you want to go to war?

Is it worth the aggravation? The price was wrong and you knew it. Why not take your check back, let the manager know you'll be shopping elsewhere and why, and move on?

You may be legally in the right, but if you were willing to let them requote you three hours ago, why fight about it now?

He had several opportunites to correct the price. I asked him several times if he was sure of that price and model number.

STOP.... IT REALY isn't worth it

What were you willing to pay for this anyways????

Now you will be trashing your Karma and will NEVER forget how much of a jerk you were for $402....

You are trying to SCAM them

If a clerk gives me too much money in return then I quickly correct them because THEY... the INDIVIDUAL... could get in trouble for it.



Whatever dude... HOPE you are HAPPY when that Salesman gets fired and can't feed his family very well

 

[waggy]

I have to side on shinerburke on this.

He gave them plenty of time to find the correct price. heck he even asked them to check it a few times.

He paid what they were asking. They have to honor it. yes he may be an a$$hole to some of you. i agree. but there are times when you need to be an one.

As others have said go in and talk to the manager and tell them if htey dont honor it you will take them to court. I was going to say meet them half way but since they are avoiding you and they still have the check i would take it as far as you can.

 

[CPA]

Just as I expected shiner, they quoted you their cost.

I guess noone on this board have ever bought wholesale before.

 

[Red Dawn]

Originally posted by: Carbonyl
This is great a conservative crook member using bill Clinton as a crutch for his behavior in the same thread.

Almost as good as Mr honerable Tex being caught lying and one with little scruples.
Do as I say not as I do.

I wouldn't label Shinerburke a crook (and definately not a wanker like Texmaster), just a Ferengi🙂 It seems that he is getting a great deal and that the store won't take a loss.

 

[dahunan]

Originally posted by: shinerburke
I was finally able to get them on the phone. Told them that I had spoken to the BBB, and the Oklahoma AG, and that I had looked up the Oklahoma Statute on this and read it myself. They told me that it was an honest mistake and that the salesman had given me the wholesale price. I told them I understood that but legally we had a contract and they were bound by it. At that point they transferred me to the store owner. He knew what was going on and offered to "make it right." I asked what that meant and he said they would sell me the oven for 15% over their price and they would be willing to deliver it for free. I told him that was a nice offer but that I wouldn't pay more than 10% over their price. After some haggling he agreed, threw in the delivery charge, and offered to give me a $50 credit on my next purchase of over $500 with them. I told him I would do that deal so now I'm on my way to write them out a check for the difference. I suppose I could have been a real ass and made them stick to the original price but my conscience just wouldn't let me do it. Plus the $50 credit will help when it comes time to buy my new cooktop in a month or two.

Thank You very much for having a conscience... Honestly.