Monitor trouble

[imported_Traxis]

Hi. I have an Envision EFT920 19" CRT. I bought it off Newegg on 3/9/05. It was working fine, until last Sunday. I was playing HL2 and loaded a save, and the screen turned grey. Now, that is all it displays. I checked all the connections, tried a new power cable, nothing seems to work. Is there anything I can try to do to it, or should I just go ahead and RMA it?

Has anybody else had any experience with Envision and RMAs?

 

[El Brujo]

I have experience with RMAing an AOC monitor. Envision & AOC monitors are manufactured by the same company, EPI.

Get RMA info here: http://ecenter.epius.com/wa/default.asp

Their RMA process is okay. Better than some but not as good as others. I'm sure you won't have any problems since your monitor is only a few months old and still under warranty.

 

[El Brujo]

Whoops! I forgot to include this link to their RMA form:

http://ecenter.epius.com/wa/waRequest.asp

 

[lenjack]

Try it on another computer. If it works right on another computer, then the problem is the video card. If it doesn't, it's the monitor.