Monitor randomly shuts off - advice on a new?

[Steen]

Hello

I own a HP zr2740w that i have been pretty happy with. Then after 2 years i think it started dying on me.

Whenever i play games or something similar after a decent amount of time (like 2 hours) it goes dark. Everything else keeps running.

Turn the screen off, wait 5 sec, turn it on will get the image back.

Then after maybe 1 hour it goes dark again - now i have to wait 15+ sec before i can turn it back on.

gets worse and worse.

Hooked it up to my laptop, same problem. Swapped from dvi to DP - same problem.

Do anyone have any idea as what could be wrong with it - is it possible to tear it apart and fix it? or do i have to get a new one.

What would you recommend? I'm used to the 27" monitor now and dont really feel like going down in size. It is used mostly for hardcore gaming.

It sucks replacing the monitor since it is not even an upgrade that you can feel. Its just back to same old

//Steen

 

[Blain]

What would you recommend? I'm used to the 27" monitor now and dont really feel like going down in size. It is used mostly for hardcore gaming.

It sucks replacing the monitor since it is not even an upgrade that you can feel. Its just back to same old

Monitors are a good upgrade because you look at them all the time.
27"... 2560 x 1440... PLS

 

[Steen]

Monitors are a good upgrade because you look at them all the time.
27"... 2560 x 1440... PLS

But this is what i have right now. So buying a new one will just be a huge expense to get to where i already am - just working correctly

 

[Blain]

A new monitor won't be shutting down on you, so it really isn't what you have right now.
If you want an upgrade, go for a 30"... 2560 x 1600... IPS

 

[Steen]

A new monitor won't be shutting down on you, so it really isn't what you have right now.

That is true

Hardware is expensive in denmark though - a new HP ZR2740w 27" is 850$ and the very cheapest 27" 2560x1440 screen i can get is 550$

 

[Blain]

Hardware is expensive in denmark though - a new HP ZR2740w 27" is 850$ and the very cheapest 27" 2560x1440 screen i can get is 550$

Are you adding another criteria into the new monitor equation... price?
If so, please post a range.

 

[MrK6]

Any warranty left on it? Did you Google it and see if other folks have the same problem? Backlights can go bad, but I've only seen one and it didn't look like this.

 

[biostud]

That is true

Hardware is expensive in denmark though - a new HP ZR2740w 27" is 850$ and the very cheapest 27" 2560x1440 screen i can get is 550$

You can always try for a Korean model

 

[mfenn]

The ZR2740w, like all HP Z-series monitors, has a 3-year warranty in the US. I can't imagine it being shorter in Europe. Call up HP and get it replaced.

 

[Steen]

The ZR2740w, like all HP Z-series monitors, has a 3-year warranty in the US. I can't imagine it being shorter in Europe. Call up HP and get it replaced.

Thank you - I didnt know. The store warranty is only 2 years, and I got the problems 1 week after it expired. Ill try to call HP.

 

[Steen]

If anyone searches this later on:

I called HP yesterday - in denmark they also have 3 year warranty. They came today and replaced the screen free of charge.

Nice service.

 

[mfenn]

They physically came to your house and replaced it rather than shipping? That is nice. :thumbsup:

 

[riversend]

That is some great service. I just bought the HP zr2440w to replace my Samsung 215t that died after 7+ years of work. That gives me some confidence if mine has issues down the road.

 

[Torn Mind]

Sounds like the PSU in the monitor in not working properly. You can try to find a replacement PSU board for that monitor. There is the alternative of tracking down the exact part, but that will require some investment of time and money. Namely, getting tools to solder/desolder the components from the board, diagnostic tools such as a multimeter and/or ESR meter, and if you do actually track down the problem, some money to purchase a replacement capacitor, most likely. For those who already have commitments elsewhere, that sort of troubleshooting is not quite a pleasant experience and not without stumbling blocks.

It also could be something related to the inverter part of the system. Faulty capacitors or a transformer in that part of the circuit.

In terms of convienience, selling/giving the monitor to someone else who can revive it--I do believe it can be successful revived to satisfactory condition--at less cost and getting yourself a new one is the way to go, but it is also quite expensive.

 

[snouter]

Good to hear. I just picked up an HP ZR2470w. It's newer, so I don't know if it will suffer this same fate (random shut down) but I (now) read that is something this model does after a while.

I'm keeping my paperwork in order in case I need to use the 3-year warranty.

My Apple Cinema 27" (LG IPS screen I think?) did this after about 2 years as well, but Apple took care of me there for the most part and I read it's pretty common with their displays as well. Let's just say that they had all the parts in stock at the Apple store to replace everything in the monitor but the metal case.

 

[Berliner]

I called HP yesterday - in denmark they also have 3 year warranty. They came today and replaced the screen free of charge.

Nice service.

Very good to hear!

I think it might have been faulty caps, but HP can figure that out now

 

[mfenn]

Sounds like the PSU in the monitor in not working properly. You can try to find a replacement PSU board for that monitor. There is the alternative of tracking down the exact part, but that will require some investment of time and money. Namely, getting tools to solder/desolder the components from the board, diagnostic tools such as a multimeter and/or ESR meter, and if you do actually track down the problem, some money to purchase a replacement capacitor, most likely. For those who already have commitments elsewhere, that sort of troubleshooting is not quite a pleasant experience and not without stumbling blocks.

It also could be something related to the inverter part of the system. Faulty capacitors or a transformer in that part of the circuit.

In terms of convienience, selling/giving the monitor to someone else who can revive it--I do believe it can be successful revived to satisfactory condition--at less cost and getting yourself a new one is the way to go, but it is also quite expensive.

Or you could, you know, get a warranty replacement.

 

[Johnny4]

Ok, I had similar problem on my Samsung Syncmaster 943sn, i don`t know why that happened but it was the cable...after i change it everything is fine, i have it for 5 years maybe more.

 

[OBLAMA2009]

monitors last forever. the dell monitor im using now i got probably 6 years ago. its on 24/7 and its still going strong. i wish it would die so id have an excuse to buy a new one (cant justify it otherwise since its 1900-1080)