MonarchComputer - Slow processing of New Custom System

[RoosterKooster]

This applies to MonarchComputer in Tucker, GA.

I spec'd a new workstation for myself late in July and my company ordered it from Monarch with an order date of 7/28/2005. It is an X2 4400+ system with (afaict) all components in stock - for several days now - since the 4400+ OEM arrived a few days ago).

It's status is stuck on 2/6 and has been since a day or two after the order was placed.

They do not seem to respond to status requests nor are they sending emails to advise of any delays. If the online status is current, I do not see how they can comply with the 8-13 days normal ship date on a new build.

I called - was told I would get a callback - did not happen.
I emailed for a status update - no reply.

OK, I did not rush this fro $175 more. I have a quote at Monsrch for a home workstation very similar to my work workstation I think they are building. I am hesitant to push the buy button.

Anyone else had custom system troubles with MonarchComputer?

Thanks,
Ron

 

[John]

http://forums.anandtech.com/messageview...atid=27&threadid=1635850&enterthread=y

 

[Pierre40]

I just dropped them as a potential vendor for work

Called their tech support, only option was "leave a message". That was Thursday at 9:38AM - They called me the following Mon at 3:20PM and stated I had 40 minutes to get ahold of them, or try them the following day...

I was right on the verge of ordering 2 servers - one for $4500, the other was $5700 - They would not warranty the systems for 3 years on hardware unless I purchased the OS from them. Never did get a call back from sales letting me know if they could work a deal for the expeced 8 to 10 servers I was looking to buy...

Love to buy my AMD64 RETAIL processors from them. Great prices, just don't be in a hurry... Generally takes about 1 week to get the processor in...

But I cannot use them for servers - Micron has spoiled me rotten!

HTH