MOHAA FUBARED MY SYSTEM!!! (Updated: Had to reformat. Thanks EA, you farging bastages!!)

[DefRef]

<< If you cleared out the registry, look in your Program Files folder for a hidden folder called InstallShield Installation Information. There might be several subfolders in it with a file named Setup.ini. Check those out for any reference to MOH:AA. If you find one delete that whole subfolder and try installing it again. >>

Well, sonovab*tch...there IS a folder and inside, there's a sub-folder (dated the 29th) called "{0DEA94ED-915A-4834-A87E-388D012C8E02}":Q

There's a Setup.ini file in there, that reads:

[Startup]
AppName=MOHAA
ProductGUID=0dea94ed-915a-4834-a87e-388d012c8e02
Engine=0
Copy=1
Source=0
[Languages]
Default=0x0009
count=1
key0=0x0009

I've got to blaze to work now, but I know what I'm doing when I get home. Thanks for the tip!

 

[dud]

We have all had problems installing software from time to time. I went out and bought MOHAA last sunday and it installed beautifully. It's the best $30 I've ever spent. From reading your posts I realize I probably know less than half what you know about PCs but it's obvious even to me that the first step would be to eliminate the possibility of a bad set of install disks. The game took a LONG time to install initially but is rock solid once installed.

 

[fastcobra]

That is fubar!
I too have problems. I can not uninstall the game.
When I try to unistall it comes up with the "repair,modify,remove box" but when I click remove it goes through a "remove" screen then says some BS can't remember, but it is not uninstalled. I was thinking, because it was looking in c:\program files, that because I did not install it in c:\program files, but in another partition I made for games, it is acting up.
I have tried to uninstall like 10 times, to no avail.
The game still plays great, just tried to unistall to see what it would do....
EA, WTF?, over...

 

[reef]

What operating system are all of you guys with problems using?

In my opinion Win Xp sucks for games. If I were you I would try Win98sec ed. But I play the demo in Win2k pro and I have no problems. But I might be wrong. Also could be that EA produced a bunch of defective cd's or something?

 

[DefRef]

<< In my opinion Win Xp sucks for games. If I were you I would try Win98sec ed. >>

I'd rather not play a game than go back to a non-NT-based OS. I switched to Win2K because I got sick of having to reboot 2-3 times a day cuz my resources had bled away. 640MB of RAM in the old rig didn't go very far.:|

The MOHAA site lists for System Requirements: Windows XP/ME/2000/98/95 (Windows NT not supported)

So there.

 

[DefRef]

Here's their response and my returning fire:

>Hello,
>
>Thank you for your reply. Ok, there is files that are hidden in your
>registry. If you call us, we can go ahead and search for those files, and
>get them removed so you can install the game. The number you can reach us
>at is 1-650-XXX-XXXX. Are hours are 8:30 am to 11:45 am and 1:00 pm and
>4:30 pm pst. If it is inconvenient for you to call us, let me know when you
>can be in front of the computer and I will have one of our represenitives
>call you back.

Why can't the key names just be sent? Also, are these call center hours only on weekdays or do they include weekends? I'm busy this evening and can't make the long-distance (on MY dime) call.

On the thread I listed below, another user has posted that he as well can't uninstall the game either, so it sounds like this issue is not limited to my misfortune. It would really help if you could just send the instructions. I understand the risks of Registry editing and know to back up before starting surgery.

I wonder what the big secret is?

 

[reef]

Yeah but DEF, FPS alway have been more stable on WIN98, if you use your machine more on the gaming side then I would install WIN 98. I use WIN2K which might be a better option for you if you wanna stay NT but I also use 98 on my other machine for pure gaming! Anyway I hope you get sorted so that when I get the game I can own you

Hope to kill you soon ! hehe

 

[DefRef]

They're getting pretty fast on the turnaround time.

>Thank you for your reply. Unfortunately, I can't do this through e-mail,
>due to the fact, if you remove the wrong key, you can end up harming your
>system to the point to where it may not boot up. If you feel comfortable
>doing this on your own, do this. Left click start and go to run. Type in
>regedit and click ok. From there, click on edit and select find. Type in
>Medal of Honor and click on find. Delete every key that says medal of honor
>in there. After every key, hit F3 to continue searching. After the initial
>search, go back to edit and find and this time search for MOHAA and do the
>same thing. When your done, restart your computer. As for hours, we are
>weekday's only.

As I mentioned in my initial letter, I had already searched for "EA Games" keys and deleted those for Medal of Honor. (I also have B&W installed and didn't want to mess those up.)

I understand your concern with the liability if you send me instructions and it hoses my system, but since I've already mucked thru the Registry a bit, you may as well give me the whole scoop. (I accept rsponsibility for what I do to my Registry and I wouldn't delete the HKEY_LOCAL_MACHINE key by accident.)

Am I correct in understanding that the ONLY strings I need to search for are "Medal of Honor" and "MOHAA"? Are there any other keys that can impact on the proper function of the installer, or will blowing those out allow me to start from scratch?

Thank you for your assistance with this issue.

What's with the "We can't do this cuz you may hurt yourself, so here's how you do it." stuff? Pick one!

 

[reef]

ouch
what a bunch of pu**ies

Kill em die die die die

 

[trmiv]

DefRef, try using the MSI cleanup utility found on this page. It will remove all the references to the installed product from the Windows Installer database, which will let you reinstall. I'm not completely sure it will work on your application, but it's worth a shot. I actually build installers using InstallShield for my company's software, I'm trying to use InstallShield to track down where all install info goes for you, if this file doesn't work.

 

[DefRef]

Well, now we're getting somewhere...

Ok, here are the three main keys.

HKEY_LOCAL_MACHINE/Software/EA Games/Medal of Honor
HKEY_LOCAL_MACHINE/Software/Electronic Arts/EA Games/Medal of Honor
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{0DEA
94ED-915A-4834-A87E-388D012C8E02}

These are the keys that absolutely must be removed to get the game to re-install.

We'll see. Somehow, I just don't see it working, ya know? I've already caught the first two, but that third one, yeah right, I was gonna find THAT!

 

[stndn]

from several threads spawning since last week, it seems like the installer guy and the release guy (who does the packaging of the software / files) needs to be shot and fired. heck, maybe EA should hire me to do their installer software

i don't have the game, so i can only give my opinions based on what people are experiencing as well as my experience working with installshield...

it seems like they messed up their installer script. it's not their fault for not including a "backup plan" if installation fails in the middle -- most people working with installshield have had this problem, including me.

if you encounter problem where you cannot un/install the software, there are ways you can do to "trick" the installer to think that you are doing new install (instead of repair/upgrade). please note that this is not supported and i take no responsibilities if it fubar-ed your computer setup backup your system before attempting this:

+ look for c:\program files\installshield installation information. it's a hidden directory. in there, there will be a bunch of directories with strange strings (the so-called GUID). one of them corresponds to the GUID of MOH:AA (which is 0dea94ed-915a-4834-a87e-388d012c8e02). delete this directory
+ in the registry setting, search for the same GUID and delete their occurences
+ based on the feedback from their support, in the registry, look for and delete "Medal of Honor" and "MOH"

after that, retry the installation. either of these will happen:
+ you will be able to (hopefully) successfully install the software, and everybody lives happily ever after
+ your installation won't be completed, and you will get the same unpack error. this will mean you got a defective disk (they didn't package the files correctly). take it back to the store and exchange it
+ you are presented with repair/modify/remove screen. if this happens, you still got leftover key(s) that has not been removed (this one is searched by the installer software to determine whether you have installed it previously). look for it and kill it, or ask EA's "support" team to help you out

not much of help, but may be worth trying .... hopefully


-909-

 

[DefRef]

Well, I got the thing to *sorta* install, but beyond watching the opening cinematic, it's useless. When I try to go into the Boot Camp, it loads about 20% and then crashes to the desktop.

When I came home today, applications are crashing right and left - Netscape suddenly crashes at launch and reinstalls and reboots won't get it to work. Quicktime suddenly broke and I can't get the XP System Restote to revert to any older Restore Points. Looks like I'm FUBARed and heading for format city. F*CK!!!!:|

 

[DefRef]

FINAL UPDATE:

Formated the HD last night and started rebuilding the system.

Believe me, MOHAA is going on only after I've got back-ups of everything and the home address of EA's QA dept.

Thanks for watching!