Modern Graphics Card failure rates

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dguy6789

Diamond Member
Dec 9, 2002
8,558
3
76
Originally posted by: Zap
Originally posted by: dguy6789
I had an eVGA 7900GT that they refused to repair or replace when it died.

Did they give you a reason?

They said the sticker on my card had an invalid number. They refused to accept it.
 

error8

Diamond Member
Nov 28, 2007
3,204
0
76
Originally posted by: dguy6789
Originally posted by: Zap
Originally posted by: dguy6789
I had an eVGA 7900GT that they refused to repair or replace when it died.

Did they give you a reason?

They said the sticker on my card had an invalid number. They refused to accept it.

So why didn't you sued their asses?
 

dguy6789

Diamond Member
Dec 9, 2002
8,558
3
76
Originally posted by: error8
Originally posted by: dguy6789
Originally posted by: Zap
Originally posted by: dguy6789
I had an eVGA 7900GT that they refused to repair or replace when it died.

Did they give you a reason?

They said the sticker on my card had an invalid number. They refused to accept it.

So why didn't you sued their asses?

I tried talking to them for quite a little while trying to get them to fix or replace the card, but they wouldn't. I didn't have the money or know how to do anything legal with them.
 

Schadenfroh

Elite Member
Mar 8, 2003
38,416
4
0
Originally posted by: LOUISSSSS
gtx280 - 10% failure rate. thats pretty bad...

Likely due to a higher percentage of users modding the cards (changing HS/Fan, flashing bios, overclocking the crap out of them) and causing damage. One would also have to factor in people who RMA out of disappointing overclocks (after breaking it themselves) or theft (there was a thread about bogus returns not long ago).
 

taltamir

Lifer
Mar 21, 2004
13,576
6
76
Originally posted by: zerogear
Originally posted by: Cookie Monster
I think i know what contributed to the mass GTX280s failing. Upon its initial release, there was a batch of cards that just overheated without warning. This problem has been fixed as of today but back then, alot of these cards were "overheating" i.e led to failures (There is a massive sticky in nvnews forums). Im not sure if this anomaly was publicly addressed. Im guessing it had to do with nVIDIA limping on the verification process of the GT200 cores, loosening on some testing/simulation procedures to get as many "good" cores for their GTX series. Since yields weren't so great back then and they required this product on the shelves (GT200 was delayed for about ~7 months), they needed as many of these to meet the demand, not to mention to compete against the competition.

Actually, most of those were loose TIM on the chip/heatsink, which a lot of people could've fixed by just taking the heatsink off and reapplying. Which is not to say is acceptable, but it wasn't a hardware failure on their part, but a manufacturing QA problem

and void your warranty? no thanks.

Or if from one of the big three with their lifetime warranty who allow you to do that... and spend my time and money fixing the card they build wrong so that it doesn't fail 2 years down the road and gets me a warranty upgrade? again, no thanks. I am not spending time and money lowering their RMA costs.

PS. cross ship, that way you don't have to wait for too long.
 

exar333

Diamond Member
Feb 7, 2004
8,518
8
91
Originally posted by: dguy6789
Originally posted by: Zap
Originally posted by: dguy6789
I had an eVGA 7900GT that they refused to repair or replace when it died.

Did they give you a reason?

They said the sticker on my card had an invalid number. They refused to accept it.

Make sure to register it next time...
 

chizow

Diamond Member
Jun 26, 2001
9,537
2
0
Originally posted by: Schadenfroh
Originally posted by: LOUISSSSS
gtx280 - 10% failure rate. thats pretty bad...

Likely due to a higher percentage of users modding the cards (changing HS/Fan, flashing bios, overclocking the crap out of them) and causing damage. One would also have to factor in people who RMA out of disappointing overclocks (after breaking it themselves) or theft (there was a thread about bogus returns not long ago).
Heat and power consumption can also have a huge impact on potential problems with high-end parts like this that might not have a problem in a different system. That additonal 8-pin connector and 30-50W requirement over a GTX 260 or 4870 can often be the difference between a 450W or 500W being enough or failing to POST. Higher TDP can also result in potential temp problems in cases that don't have good ventilation.
 

dguy6789

Diamond Member
Dec 9, 2002
8,558
3
76
Originally posted by: ExarKun333
Originally posted by: dguy6789
Originally posted by: Zap
Originally posted by: dguy6789
I had an eVGA 7900GT that they refused to repair or replace when it died.

Did they give you a reason?

They said the sticker on my card had an invalid number. They refused to accept it.

Make sure to register it next time...

The registration site wouldn't accept the serial number....
 

SlowSpyder

Lifer
Jan 12, 2005
17,305
1,002
126
Originally posted by: Schadenfroh
Originally posted by: LOUISSSSS
gtx280 - 10% failure rate. thats pretty bad...

Likely due to a higher percentage of users modding the cards (changing HS/Fan, flashing bios, overclocking the crap out of them) and causing damage. One would also have to factor in people who RMA out of disappointing overclocks (after breaking it themselves) or theft (there was a thread about bogus returns not long ago).

As others have mentioned I remember there being quite a few GTX280's in the early days that seemed to run exceptionally hot. I remember one thread here where the OP was on his third GTX280, all would go over 100C while gaming and eventually artifact. I'd like to think that is why the numbers are so high according to the data posted in the OP, I would hope Nvidia isn't still sending out GTX280 cards with a near 10% failure rate.

Completely off topic below. :)

The only cards I can ever think of dying on me were a Radeon 7200, but that was due to a lightning strike (I quickly learned the importance of proper surge protection equipment from that incident) and a BFG 6800 non-ultra/non-GT AGP card. That was a factory overclock card that ran it's core at a blistering 350MHz (factory speed was 325MHz) with 128MB of 700MHz DDR1 memory. One day the card just went bad, artifacts as soon as I tried to power up. After fighting with BFG's support for hours (the insisted that I had a corrupt Windows install, or corrupt drivers... even though I had major artifacts in the BIOS before Windows even tried to load) I got an RMA. I sent in the card, they sent me a replacement. The replacement failed instantly as well. I tried my buddies EVGA 6800GT and everything worked like a charm. I have sworn off BFG forever due to this.
 

WelshBloke

Lifer
Jan 12, 2005
33,323
11,476
136
Originally posted by: Schadenfroh
Originally posted by: LOUISSSSS
gtx280 - 10% failure rate. thats pretty bad...

Likely due to a higher percentage of users modding the cards (changing HS/Fan, flashing bios, overclocking the crap out of them) and causing damage. One would also have to factor in people who RMA out of disappointing overclocks (after breaking it themselves) or theft (there was a thread about bogus returns not long ago).

Why would the percentage of users of gtx280's who mod their cards be higher than, say, 4870 or gtx260 users?
 

taltamir

Lifer
Mar 21, 2004
13,576
6
76
Originally posted by: dguy6789
Originally posted by: ExarKun333
Originally posted by: dguy6789
Originally posted by: Zap
Originally posted by: dguy6789
I had an eVGA 7900GT that they refused to repair or replace when it died.

Did they give you a reason?

They said the sticker on my card had an invalid number. They refused to accept it.

Make sure to register it next time...

The registration site wouldn't accept the serial number....

it clearly states on their warranty: you must buy it new (and not on ebay) and register it within 30 days of purchase to get lifetime (YOURS not the cards) warranty from them. Otherwise it is 1 year warranty.
 

n7

Elite Member
Jan 4, 2004
21,281
4
81
The GTX 280 high failure rates are due to the many defective ones that initially came out.

I got two defective ones before finally getting a working one, & other people out there had similar experiences. (nVnew had the huge thread on them.)

There were a lot of them that were bad.

It was NOT due to improper heatsink contact or cooling either.

nVidia has a crapload of cards & onboard/mobile GPUs with issues.

See google for a basic idea of how widespread the problems are: http://www.google.ca/search?hl...idia&btnG=Search&meta=

At werk, I've personally seen in the few hundreds+ of HP laptops with dead or failing nV chipsets/GPUs, & the worst thing is, HP sends them back "repaired" with the same defective chipsets.

So those customer that get them repaired as part of the $200M that nV gave to OEMs aren't really gettting fixed notebooks, they're getting timebombs that inevitably fail later on, outside the nV sponsored "2 yr. extended warranty".

I've already seen a large number that had the boards replaced fail less than half a year later.

The issues also happen with 6150s in desktops, & various dedicated mobile nV GPUs in notebooks...

The enthusiast market doesn't really see much of these issues, as fortunately most of the dedicated higher end cards seem not to be as likely to suffer as much.
However, in the retail market with notebooks especially, i will absolutely never ever recommend anything that has nVidia anything in it, as anyone buying such is playing with fire.

Here's an example of just how massive the issue is with HP that have nV GPUs.
http://hplies.com/memberlist.p...e=searchuser&sk=z&sd=d

And for those who don't understand the nV issue: http://www.theinquirer.net/inq...nvidia-chips-defective

Don't assume it's nonsense because it's the Inq.
Charlie has been correct on this issue all along actually.
 

Cookie Monster

Diamond Member
May 7, 2005
5,161
32
86
Maybe nVIDIA wont limp on manufacturing/production related costs to save a few $ next time around. These kind of tactics could have some nasty consequences later on.