I'm working with a computer which has recently switched to Comcast cable. The modem which was used before was a Speedstream 5100. The new modem is an Arris TM402P which apparently has no user configurable options. Apparently Comcast restricts access to the interface to combat piracy or something. I don't know.
The problem seems to be that his laptop's wireless connection periodically turns on and off. The wireless connection is unstable. The modem connects through USB to the computer, but if we disconnect the USB cable and use a direct ethernet connection, it does not work. In other words, the modem will only work with a direct USB connection.
However, the wireless connection through the router does work every now and then, which is very strange. But, as of right now, I cannot access the router's internal configuration page (192.168.2.1). This means that we cannot configure the router with personal options. I've tried hard resetting the router by holding the little button on the back, but nothing happens. I've also power cycled the router, but that didn't work either.
When we visit the modem's status page (192.168.100.1) it says that the USB connection is enabled and up, but the ethernet connection is enabled and down. We ran the Belkin CD that came with the router, but the CD cannot detect the router. There is an ethernet cable running from the modem to the WAN port on the router, and another ethernet cable running from a LAN port on the router to the PC. However, the modem's "Link" light (internet access) turns off when we unplug the USB cable. The ethernet cable has no effect, but it has worked in the past.
We do not know why the ethernet and wireless connection is unstable, but hopefully some of you can offer advice.
The problem seems to be that his laptop's wireless connection periodically turns on and off. The wireless connection is unstable. The modem connects through USB to the computer, but if we disconnect the USB cable and use a direct ethernet connection, it does not work. In other words, the modem will only work with a direct USB connection.
However, the wireless connection through the router does work every now and then, which is very strange. But, as of right now, I cannot access the router's internal configuration page (192.168.2.1). This means that we cannot configure the router with personal options. I've tried hard resetting the router by holding the little button on the back, but nothing happens. I've also power cycled the router, but that didn't work either.
When we visit the modem's status page (192.168.100.1) it says that the USB connection is enabled and up, but the ethernet connection is enabled and down. We ran the Belkin CD that came with the router, but the CD cannot detect the router. There is an ethernet cable running from the modem to the WAN port on the router, and another ethernet cable running from a LAN port on the router to the PC. However, the modem's "Link" light (internet access) turns off when we unplug the USB cable. The ethernet cable has no effect, but it has worked in the past.
We do not know why the ethernet and wireless connection is unstable, but hopefully some of you can offer advice.
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