Misadventures in Tech Support

[Kelemvor]

Saw this at Yahoo's site. It's a neat read about various big name companies and their support personnel.

LINK

Definite read if you have cats....

 

[dquan97]

mmmm...cats...

 

[PingSpike]

A faulty IDE isn't exactly a problem I would consider 'difficult' to fix. It is a pretty uncommon occurance though. But you've got the controller, the cable and the drive as possible problems...why wouldn't you have them try a new cable before getting them to ship the machine back?

 

[Kelemvor]

Originally posted by: PingSpike
A faulty IDE isn't exactly a problem I would consider 'difficult' to fix. It is a pretty uncommon occurance though. But you've got the controller, the cable and the drive as possible problems...why wouldn't you have them try a new cable before getting them to ship the machine back?

That's exactly the point. WE would try that. Some tech support people woudln't.

 

[LuckyTaxi]

comcast tech support are more clueless.