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Misadventures in Tech Support

Kelemvor

Kelemvor

Lifer
Saw this at Yahoo's site. It's a neat read about various big name companies and their support personnel.

LINK

Definite read if you have cats....
 
A faulty IDE isn't exactly a problem I would consider 'difficult' to fix. It is a pretty uncommon occurance though. But you've got the controller, the cable and the drive as possible problems...why wouldn't you have them try a new cable before getting them to ship the machine back?
 
Originally posted by: PingSpike
A faulty IDE isn't exactly a problem I would consider 'difficult' to fix. It is a pretty uncommon occurance though. But you've got the controller, the cable and the drive as possible problems...why wouldn't you have them try a new cable before getting them to ship the machine back?
Click to expand...

That's exactly the point. WE would try that. Some tech support people woudln't.
 
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