- Feb 25, 2004
- 21,758
- 603
- 126
My minecraft account purchased at least a year ago worked last March I guess. I tried to login a couple weeks ago because of the new release and the password didn't work. To make matters worse, I no longer have access to the email address that the account is linked too. Admittedly this is a worse case scenario, made worse by the fact that I read Mojang stopped changing email addresses to "prevent hacking"...ignoring that a large number of email addresses are pretty transient in nature.
Anyway, I do still have a paypal receipt and there was a hacked account option on the support page so I used that...and later submitted a support request. And later twittered notch...and two other minecraft personal I found through *sigh* twitter. And emailed one of them directly. And I've received no response from any of this. I 'guess' it has only been two weeks I thought...maybe they're backed up?
I then googled around and read the last 10 or so pages of the "unofficial" support forums account problem sticky, a reddit page, getsatisfaction.com entries...and suffice to say that it seems pretty sure my account is gone for good. Other people seemed to have it way worse and have waited way longer and still seen nothing. Tons of people complaining that the password reset option doesn't even send them emails or appears to ignore changes, a shocking amount of people who claimed their account premium status suddenly disappeared for no reason and people whose money had been taken but could never login. Even if I wanted to purchase another account (LOL, no!) there appears to be a non trivial chance that I still wouldn't be able to play!
Apparently, Mojang does not in fact have a support team. They have a cleverly designed honey pot that absorbs support requests and deposits them into a black hole somewhere. I know the company is small and new...but I also know they are rolling in cash and have few employees. I don't think it takes an MBA to know you should throw some money at the problem to get some basic account purchasing and maintenance systems going.
Anyway, I do still have a paypal receipt and there was a hacked account option on the support page so I used that...and later submitted a support request. And later twittered notch...and two other minecraft personal I found through *sigh* twitter. And emailed one of them directly. And I've received no response from any of this. I 'guess' it has only been two weeks I thought...maybe they're backed up?
I then googled around and read the last 10 or so pages of the "unofficial" support forums account problem sticky, a reddit page, getsatisfaction.com entries...and suffice to say that it seems pretty sure my account is gone for good. Other people seemed to have it way worse and have waited way longer and still seen nothing. Tons of people complaining that the password reset option doesn't even send them emails or appears to ignore changes, a shocking amount of people who claimed their account premium status suddenly disappeared for no reason and people whose money had been taken but could never login. Even if I wanted to purchase another account (LOL, no!) there appears to be a non trivial chance that I still wouldn't be able to play!
Apparently, Mojang does not in fact have a support team. They have a cleverly designed honey pot that absorbs support requests and deposits them into a black hole somewhere. I know the company is small and new...but I also know they are rolling in cash and have few employees. I don't think it takes an MBA to know you should throw some money at the problem to get some basic account purchasing and maintenance systems going.
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