sciencetoy
Senior member
I know, I know, the title is redundant
Yesterday I'm troubleshooting something for a client, wait on endless-hold for a while (long enough to read & post here), finally get thru - mind you, my client is PAYING for this service call - and the dude says he can't answer my question because it's all posted on the Microsoft web site.
I fire up the site, take forever to unearth the place I'm looking for, and finally, there it is: they've changed one of the software setup code numbers, and I need the new number. And there's a little button that says click here for the information, it's $18 for an incident.
What the hell, I click, it's live help but I have to wait . . . 40 minutes . . . have to watch the screen because it's live interactive help and I don't want to miss them, finally the live person comes, I explain the situation, they say NO they can't help, they don't have that information, I'll have to contact Microsoft directly.
DUH, I thought I WAS contacting Microsoft directly. Nope. They'll refund my $18 (but not, of course, the 40 minutes of consulting time).
I go back to part one, wait again on endless hold (fortunately there's lots of new posts here on A'tech to keep me occupied during the wait), ask the dude the specific question, receive the new number, take a minute or two to update my client's application, and voila, it works. Sort of . . . but there's a new conflict somewhere, so I'll have to start it all over again.
THIS is how I spend my days.
Please, kiddies, don't go into computer consulting for a living.
Yesterday I'm troubleshooting something for a client, wait on endless-hold for a while (long enough to read & post here), finally get thru - mind you, my client is PAYING for this service call - and the dude says he can't answer my question because it's all posted on the Microsoft web site.
I fire up the site, take forever to unearth the place I'm looking for, and finally, there it is: they've changed one of the software setup code numbers, and I need the new number. And there's a little button that says click here for the information, it's $18 for an incident.
What the hell, I click, it's live help but I have to wait . . . 40 minutes . . . have to watch the screen because it's live interactive help and I don't want to miss them, finally the live person comes, I explain the situation, they say NO they can't help, they don't have that information, I'll have to contact Microsoft directly.
DUH, I thought I WAS contacting Microsoft directly. Nope. They'll refund my $18 (but not, of course, the 40 minutes of consulting time).
I go back to part one, wait again on endless hold (fortunately there's lots of new posts here on A'tech to keep me occupied during the wait), ask the dude the specific question, receive the new number, take a minute or two to update my client's application, and voila, it works. Sort of . . . but there's a new conflict somewhere, so I'll have to start it all over again.
THIS is how I spend my days.
Please, kiddies, don't go into computer consulting for a living.
