Microsoft Office running slow on brand new build.

[Mharr77]

Just built an I5-6500 with 16 gigs ram and Geforce 750Ti.

When attempting to edit a photo in Word, its running slow. It pops up a thinking circle for 1-2 seconds when I load the photo, then everytime I attempt an edit, such as background removal. I never had this problem before. It was much quicker on my 4 year old computer. I loaded up Task manager and its peaking at like 30% CPU usage....its not even touching the Ram usage, so that leads me to believe its not hardware?


I am using Windows 10 with Office 16, which is up to date. Just downloaded today. My graphics drivers are up to date(361.75).

I have a brand new Samsung 250gb SSD which windows and programs are on, so the photo was on the SSD with it.

Any suggestions are appreciated! This is a work computer and I gotta get it going...

Thank you!

EDIT: So something else weird. I opened up and attempted to edit the exact same photo(its only 6mb) in powerpoint, using the same background editor, and it worked way quicker. ~2-4 times faster. It was running about how you would expect it to, and was definitely usable.

Now I'm in Publisher and its horribly slow. When I try to drag a photo around, it'll freeze the computer for like 2-5 seconds before it'll start moving, and its very jumpy.

 

[BonzaiDuck]

Just built an I5-6500 with 16 gigs ram and Geforce 750Ti.

When attempting to edit a photo in Word, its running slow. It pops up a thinking circle for 1-2 seconds when I load the photo, then everytime I attempt an edit, such as background removal. I never had this problem before. It was much quicker on my 4 year old computer. I loaded up Task manager and its peaking at like 30% CPU usage....its not even touching the Ram usage, so that leads me to believe its not hardware?


I am using Windows 10 with Office 16, which is up to date. Just downloaded today. My graphics drivers are up to date(361.75).

I have a brand new Samsung 250gb SSD which windows and programs are on, so the photo was on the SSD with it.

Any suggestions are appreciated! This is a work computer and I gotta get it going...

Thank you!

You know . . . I'm answering this as much because I'm almost clueless. I've never encountered a problem with Office since I bought the extant version for the year 2000. I can use Office 2003 on a Windows 7 64-bit system and all its features.

I wanted to ask how big these photos are that you're editing. But with 16GB RAM, I really can't imagine such a problem anyway. And it can't be the graphics either way -- Intel or NVidia.

Did you try re-installing the software?

What do your event logs say, for some period of time around successful attempts to replicate the problem? Got any red-bangs or warnings?

I may be no good here. I'm just stymied by your problem, and if it were mine, I'd eventually weight the costs against uncertain benefits and try re-installation.

 

[Mharr77]

I did not try reinstalling the software yet. I literally installed it and started having the issues the first time I went to use it. I have since checked for office updates, windows updates, downloaded the Intel Chipset INF update utility, and everything is up to date.
Of course turned computer off/back on....

I also did a system file check that turned out okay....

You know . . . I'm answering this as much because I'm almost clueless. I've never encountered a problem with Office since I bought the extant version for the year 2000. I can use Office 2003 on a Windows 7 64-bit system and all its features.

I wanted to ask how big these photos are that you're editing. But with 16GB RAM, I really can't imagine such a problem anyway. And it can't be the graphics either way -- Intel or NVidia.

Did you try re-installing the software?

What do your event logs say, for some period of time around successful attempts to replicate the problem? Got any red-bangs or warnings?

I may be no good here. I'm just stymied by your problem, and if it were mine, I'd eventually weight the costs against uncertain benefits and try re-installation.

 

[VirtualLarry]

Honestly, it sounds like a problem with the SSD.

 

[TeknoBug]

Similar setup as mine and MS Office runs great and quick on my Samsung 850 250GB SSD, might be the SATA port or cable or BIOS setting maybe? or worse yet, a defective SSD?

 

[Ketchup]

I agree you need to try doing some things that would tax the drive and see if it is just as slow. Copy one folder from one spot to another. Do something that you are familiar doing on your old computer where you can feel if it is just as slow?

Do you have the computer set to check for office updates? I haven't really checked with 10, but traditionally you need to be running Microsoft Updates, not just Windows updates. But even without said updates, I haven't heard anyone complain about the speed of Office 2016 yet.

Check device manager and make sure there aren't any drivers missing.

Also you can use Samsung Magician to make sure your drive speed is up around what it should be, and make sure there are no S.M.A.R.T errors.

 

[Mharr77]

I specifically checked for office updates in office. Its up to date. I downloaded it directly from microsoft yesterday.

I installed Samsung Magician as one of the first programs(I think the first thing I installed). I set it to the increased performance mode. Just did the performance benchmark: Sequential read 537mb/S...Sequential write 499 mb/s...Random read 91045 IOPS.... Random write 78368 IOPS.

Everything else works flawlessly. Transferring files to/from external hard drive.....

Its only the 2016 Microsoft programs. I tried disabling graphics acceleration in word and it changed nothing. I disabled Cortana(some people said they have problems with Excel specifically with that).

I agree you need to try doing some things that would tax the drive and see if it is just as slow. Copy one folder from one spot to another. Do something that you are familiar doing on your old computer where you can feel if it is just as slow?

Do you have the computer set to check for office updates? I haven't really checked with 10, but traditionally you need to be running Microsoft Updates, not just Windows updates. But even without said updates, I haven't heard anyone complain about the speed of Office 2016 yet.

Check device manager and make sure there aren't any drivers missing.

Also you can use Samsung Magician to make sure your drive speed is up around what it should be, and make sure there are no S.M.A.R.T errors.

 

[Mharr77]

Its a brand new SATA port(which i know means nothing). In the Samsung Magician it says connected with Sata 3 @ 6GB/s.

Those cords are cheap, maybe order a new one just to rule it out? I mean everything else works flawlessly. Windows installed super fast. It boots up insanely fast compared to my old computer. It every matter its acting as fast as I would expect this new build to, with the exception of the Office programs

Similar setup as mine and MS Office runs great and quick on my Samsung 850 250GB SSD, might be the SATA port or cable or BIOS setting maybe? or worse yet, a defective SSD?

 

[Mharr77]

I have to leave town for the night, but tomorrow I will try and switch SATA ports on the MB, just to rule that out. I'll also order a new SATA cord since I don't have an extra one laying around, and they're only a few bucks.

I really appreciate all the replies guys. Its got me stumped.