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Microsoft mouse replacement

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Originally posted by: TurtleMan
good stuff, just got a replacement for my notebook optical mice...
it just die on me, no power or something, optical light wont even light up
but glade i found this page again ;}
Click to expand...


I had the same problem.. The cord coming out of the USB side broke inside. You could see a knot.
 
I have an OEM ms mouse that does not have a name of Dell or gateway or anything like that on it. Would it be covered?
 
Well I actually had a MS mouse but it wasn't optical or cordless and I would probably pay to avoid having to use another one. So take the little mouse and ........
 
I followed your posted instructions (however, see below) to replace two IntelliMouse Explorer 3.0A mice which have exhibited the double-clicking problem as well as an extremely "loose" scroll wheel, and I have yet to receive any response via phone or via Email. I faxed them the necessary info. on Friday of last week.

Details: I faxed them the appropriate paperwork (2 separate faxes, each with their own cover page and separate explanation of the problem + photo of the bottom of the appropriate mouse). However, I **DID NOT** call the 800 number, because the way you described the method, it sounded as if a person could just fax the information and get replacement mice.

Is this where I made my mistake, or is Microsoft just taking a long time? You got a response in 2 days; I've been waiting a full week and have yet to see anything.

To the guy inquiring about the scanning of the mouse vs. a picture -- it sounds like you're in the same boat I am, which is that I didn't have access to a fax machine or a scanner/photocopier. I used the Fax Service that comes with Windows XP to send the fax via my 56k fax modem. I used a digital camera to take a photo of the bottom of the mice, edited the brightness/saturation appropriately so that the Product IDs were extremely visible, while not cropping out too much to show that it's an actual mouse I took a picture of. I printed to the Fax device and did a Preview to make sure it looked OK (the IDs were VERY visible), and off it went.

To the guy trying to scam Microsoft: piss off. You're not only scamming Microsoft, but also the place you bought the mouse from. If you continue to execute such shady and devious tactics, it's safe to say you'll end up killing the simplicity of the return program for EVERYONE -- including yourself. Stop being a git and think about what you're doing. Have some respect for other people, businesses, and yourself.
 
if anyone's dumb enough to try to scam a free mouse, you still gotta give an address and signature. I think either UPS or FedEX sent mine a while back. When the real consumer tries to claim their mouse, all they gotta do is trace it back to the person who used it last. Not sure if MS will search for a person who stole something worth $30, but you never know.

This warranty service is the best, don't ruin it for everybody.
 
Originally posted by: koitsu
I followed your posted instructions (however, see below) to replace two IntelliMouse Explorer 3.0A mice which have exhibited the double-clicking problem as well as an extremely "loose" scroll wheel, and I have yet to receive any response via phone or via Email. I faxed them the necessary info. on Friday of last week.

Details: I faxed them the appropriate paperwork (2 separate faxes, each with their own cover page and separate explanation of the problem + photo of the bottom of the appropriate mouse). However, I **DID NOT** call the 800 number, because the way you described the method, it sounded as if a person could just fax the information and get replacement mice.

Is this where I made my mistake, or is Microsoft just taking a long time? You got a response in 2 days; I've been waiting a full week and have yet to see anything.

To the guy inquiring about the scanning of the mouse vs. a picture -- it sounds like you're in the same boat I am, which is that I didn't have access to a fax machine or a scanner/photocopier. I used the Fax Service that comes with Windows XP to send the fax via my 56k fax modem. I used a digital camera to take a photo of the bottom of the mice, edited the brightness/saturation appropriately so that the Product IDs were extremely visible, while not cropping out too much to show that it's an actual mouse I took a picture of. I printed to the Fax device and did a Preview to make sure it looked OK (the IDs were VERY visible), and off it went.

To the guy trying to scam Microsoft: piss off. You're not only scamming Microsoft, but also the place you bought the mouse from. If you continue to execute such shady and devious tactics, it's safe to say you'll end up killing the simplicity of the return program for EVERYONE -- including yourself. Stop being a git and think about what you're doing. Have some respect for other people, businesses, and yourself.
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I sent my fax in about a week ago and have yet to hear anything, Im goign to call them monday.

 
They're a little slow to respond. I got my response after a week and a half.

And they mice (Intellimouse Explorer V3) are backordered until the second week of March🙁

Oh well, it's still free🙂
 
Originally posted by: jpeyton
They're a little slow to respond. I got my response after a week and a half.

And they mice (Intellimouse Explorer V3) are backordered until the second week of March🙁

Oh well, it's still free🙂
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Mines a wireless. Hopefully it won't be backordered. Also, I hope I get a v3 not a 4. I dont like the 4.
 
Can anyone confirm if you have to call before you send the fax? I have an OLD Intellimouse 1.1A that is double clicking. I like the way it feels compared to the newer ones...
 
if you send in the fax it works too, they took about 5 days to take care of it.

Item(s) ordered.

Description: WRLS OPTCL MSE W32 PS2/USB EN HDWR (Part No: K80-00034)
Qty: 1
Price: $0.00
Ext. Price: $0.00


SubTotal $0.00
Shipping/Handling $0.00
Tax $0.00
------------------------------------------
Total $0.00

 
Originally posted by: TygGer
Originally posted by: Mak0602
do you need to call the toll free number before you fax?
Click to expand...

Can someone answer this please? Want to make sure I do this correctly.
Click to expand...

You shoudlnt have to but if you are that worried about it just CALL. it would take less time than trying to figure that out here.
 
No, you don't have to call at all.

I faxed the correct information from the first post monday of this week, got a response yesterday by email that my order or $0.00 went through, and i got my brand new optical mouse today.
 
IF we don't want to have this warranty pulled from us. I suggest we find some link to a customer satisfaction comment form, we all link it and have everyone on anandtech send a positive feedback to microsoft regarding their program. After they get like 1,000 impressed and loyal customers no way they will pull the plug on it.
 
Originally posted by: Seizure
IF we don't want to have this warranty pulled from us. I suggest we find some link to a customer satisfaction comment form, we all link it and have everyone on anandtech send a positive feedback to microsoft regarding their program. After they get like 1,000 impressed and loyal customers no way they will pull the plug on it.
Click to expand...

If you DO call, they will ask you if it is OK for them to give you ONE follow up call about satisifaction. I said yes, it takes 2 minutes

if you value this program, do this.
 
Much to my chagrin, I received a replacement mouse today (see my previous post for details as to what I did -- No, I did not call the 800 number, I simply submit two faxes for two different mice). Much to my disappointment, however, I **DID NOT** receive an Email stating anything was being done with my RMA requests, nor did I receive a telephone call. I had no idea what the status of my RMA was until this mouse arrived today.

The two faxes were for one 3.0 and one 3.0A (with an "OEM" tag in the P/N). I have absolutely no idea what the difference is between a 3.0 and 3.0A mouse, nor do I know which is newer. I figured 3.0A would be newer, but "A" usually implies alpha, although that doesn't always prove true for hardware...

The mouse I received today is a retail 3.0 mouse, and therefore I assume Microsoft rejected the OEM mouse because it's OEM. That's fine -- I understand: OEM mice are sold with pre-built systems. The funny thing is, not once in my entire life have I bought a pre-built system, which means an online vendor sold me an OEM mouse when they shouldn't have. *glares* Someone's going to get in trouble, and it ain't Microsoft...

This replacement mouse feels a little "flimsy" in regards to how the forward/back buttons feel, but I'll adapt. It's nice to be back to the Explorer again; my wrist will need time adapting.

I just wish my Logitech MX500 didn't have tracking/optical problems... sigh... such a wonderful design...
 
Is the 1st Intellimouse Explorer original that came out (the one that looks like a bug's back, much more arched than the 2nd release), 3.0 or 3.0A? I called them and they said it was Intellimouse Explorer 3.0, but when I checked online after I faxed the 2 sheets, much to my dismay, I found out that the 3.0 looked like the newer release of Intellimouse Explorer that my roommate has (it has a more flat top and much smaller side buttons). I really need to get the original one because I grew so accustomed to using it I wouldn't want another mouse 🙁
 
Originally posted by: nippyjun
I have an OEM ms mouse that does not have a name of Dell or gateway or anything like that on it. Would it be covered?
Click to expand...

I received a letter via snailmail today stating that I need to contact my computer's manufacturer about a replacement oem mouse.
 
Hello,

As a UK Microsoft user I purchased a 'Wheel Mouse Optical' way back in 2002. The wire eventually became faulty and I found a support system on the Microsoft site so I told them the problem and a few weeks later I was amazed to see a brand new retail Wheel Mouse Optical come with the post.

Late 2003 the mouse in my Wireless Optical Desktop set died on me, so same process again and a brand new set was waiting for me.

A few months ago I purchased a Wireless Intellimouse Explorer 1.0 at the local car boot fair for £3. It worked, but slow and laggy. Another trip to Support UK and guess what was waiting for me - Yep, a brand new Wireless Intellimouse Explorer 2.0! I'll be honest and say I forgot to send the 1.0 back (In the UK they give you a RMA address) and I haven't heard anything since so I just kept the mouse as a spare 😉.

Today I have had to send in a new request since my Wireless keyboard has got a poor wireless range compared to the last.
 
I did this a few months ago, when the last post was here. I also told them about a M$ pro keyboard that broke on me (I kind of played dumb, making it look like I was about to dump it) and they replaced both for free, they were backordered on the Mouse though (waited 1 month for it).

People, Please do not abuse this, this is a great service from Microsoft, and should not be abused.
 
Instead of getting a replacement for a mouse, try logitech. Not so much hassel.

I work as a RMA for a computer store company. If your mouse, keyboard, or combo set needs to be send back for RMA. Give them a call and say you need RMA for you logitech product. After taking informations from your mouse, keyboard of the combo set, they will send you a brand new replacement.

****THE CATCH IS YOU DO NOT NEED TO SEND YOU OLD/MALFUNCTION (IF IS BAD) UNIT BACK TO THEM****

 
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