• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

Microsoft mouse replacement

Page 2 - Seeking answers? Join the AnandTech community: where nearly half-a-million members share solutions and discuss the latest tech.
I remember this post a long time ago and people were abusing it. But now I find that my explorer mous is totally on the fritz, it skips all the time and it can't make intricate movements. I thought the optical stuff was suppose to get rid of this B.S.

I am definitely going to be faxing in my optical mouse.
 
I had an explorer 3.0 that Microsoft gave away in a Dell promotion and it died in less than a year and after numerous attempts, no replacement. The works, letters,faxes,calls, all failed. Threw it away and got a Logitech MX 700, best thing I ever did. If you can find a choice avoid the beast!



Just My 2 cents

Lucky
 
Originally posted by: Johnbear007
Originally posted by: Delphi00
just a thought, since the optical mouse box is transparent top and bottom, can't you buy the mouse new, photocopy the serial number at the back of the mouse while it is still in the box, fax the photocopy and then return the mouse to the store?

How would they tell?

Just a thought...
Click to expand...

I'm not going to totally freak on you like alot of people would, but ill tell you why this is a bad idea:

You are not just ripping off MS, but you are ripping off the person who buys the mouse you return. Down the road when they try to get warranty service they are not goign to get it because they serial number has been stolen.
Click to expand...

fine fine, so how would they find out if I sent them multiple faxes of the same mouse or a mouse that was still working perfectly?

 
nice thanks OP

i have a Microsoft Intellimouse 3.0 that i barely use and just noticed its double clicking again!!
time for Microsoft to send me a new mouse
 
Originally posted by: Delphi00
Originally posted by: Johnbear007
Originally posted by: Delphi00
just a thought, since the optical mouse box is transparent top and bottom, can't you buy the mouse new, photocopy the serial number at the back of the mouse while it is still in the box, fax the photocopy and then return the mouse to the store?

How would they tell?

Just a thought...
Click to expand...

I'm not going to totally freak on you like alot of people would, but ill tell you why this is a bad idea:

You are not just ripping off MS, but you are ripping off the person who buys the mouse you return. Down the road when they try to get warranty service they are not goign to get it because they serial number has been stolen.
Click to expand...

fine fine, so how would they find out if I sent them multiple faxes of the same mouse or a mouse that was still working perfectly?
Click to expand...



STOP trying to scam them!
 
Originally posted by: Pothead
Originally posted by: Delphi00
Originally posted by: Johnbear007
Originally posted by: Delphi00
just a thought, since the optical mouse box is transparent top and bottom, can't you buy the mouse new, photocopy the serial number at the back of the mouse while it is still in the box, fax the photocopy and then return the mouse to the store?

How would they tell?

Just a thought...
Click to expand...

I'm not going to totally freak on you like alot of people would, but ill tell you why this is a bad idea:

You are not just ripping off MS, but you are ripping off the person who buys the mouse you return. Down the road when they try to get warranty service they are not goign to get it because they serial number has been stolen.
Click to expand...

fine fine, so how would they find out if I sent them multiple faxes of the same mouse or a mouse that was still working perfectly?
Click to expand...



STOP trying to scam them!
Click to expand...


No sh!t. The mods may want to consider giving this guy a break from the forums for a while
 
I have one of the old Intellimouse w/intelliEye 1.0 mice with the shiny eggshell finish and the cord is loose or shorting out right at the spot where it goes into the actual mouse. Do you guys think they will give me a replacement for this?
 
I have one of the old Intellimouse w/intelliEye 1.0 mice with the shiny eggshell finish and the cord is loose or shorting out right at the spot where it goes into the actual mouse. Do you guys think they will give me a replacement for this?
 
People need to stop scamming MS or Logitech because it'll ruin everything for those of us who ACTUALLY need the warranty service.
 
Originally posted by: hail2dking
Originally posted by: Mooncalf
Wonder why they shafted me then. All they offered for a reply was to say my serial number didn't qualify.
Did your mouse have OEM in the serial number??
Click to expand...

Can't imagine why it would have as it was purchased from Circuit City I believe (possibly Best Buy but it was well over a year ago so I don't recall for certain).
Click to expand...
Click to expand...
 
Originally posted by: LuckyStrike
I had an explorer 3.0 that Microsoft gave away in a Dell promotion and it died in less than a year and after numerous attempts, no replacement. The works, letters,faxes,calls, all failed. Threw it away and got a Logitech MX 700, best thing I ever did. If you can find a choice avoid the beast!



Just My 2 cents

Lucky
Click to expand...

You got a.... free mouse. When it broke, they wouldn't spend extra money on shipping and cost of replacement mouse to replace it...?!?!? How dare they assume they don't have any obgligation to you when you spent $0.00 with them?
 
Originally posted by: CATASTROPHY
I have one of the old Intellimouse w/intelliEye 1.0 mice with the shiny eggshell finish and the cord is loose or shorting out right at the spot where it goes into the actual mouse. Do you guys think they will give me a replacement for this?
Click to expand...


The old intellimouse explorer v1.0 has a lifetime warranty. That's one of the reasons I forked over $60+ for it when it came out.

 
What's the problem with the blue optical mice? I was thinking about getting one. And please don't scam on this, Microsoft may not always be so nice but when a company actually delivers on a good customer service offer, do we really have to shaft them back into not supporting it anymore.
 
Quick note from when this came up a long time ago: OEM mice are not covered by this. If it says "dell" or "gateway" on the top, which will mean it has "OEM" in the serial number, don't waste your time.
 
let's try that again...😉

I bought an intellimouse at 1st Saturday (swap meet in Dallas) that didn't work 🙁
I just called the number and faxed in the 2 pages.
Hope this works 🙂
 
I had a trackman optical that was doing double clicks on me. Got the replacement pretty quick, the brand new one they sent me works great... I currently have the old one sitting in my desk drawer for a backup... 😀

Yes please don't abuse this... I just got a wireless intellimouse explorer 2.0, and I'd like to be able to get it easily replaced when it dies (I'm sure it will, I wear out input devices pretty quickly).., and not have to deal with calling microsoft...
 
good stuff, just got a replacement for my notebook optical mice...
it just die on me, no power or something, optical light wont even light up
but glade i found this page again ;}
 
Do you know if you have to scan the back of a keyboard or something? Can you just give them the keyboard's serial ID?
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top