Microsoft Mouse Replacement (not as hot?)

[pennylane]

Old thread

The original post read:

The Skinny: Replace your Microsoft mouse (intellimouse, wireless, usb, ps2, whatever) for FREE.

*** YOU DO NOT NEED TO SUPPLY YOUR SALES RECEIPT, RETURN YOUR OLD MOUSE, OR PAY ANY SHIPPING CHARGES. ***

Note: Refer to the warranty or call the toll free number if you have any questions about Microsoft's policy. Below I'll outline the information given to me over the phone by a Microsoft Supplemental Parts rep.

If you call Microsoft Supplemental Parts (800-360-7561 toll free USA & Canada) they will give you a fax (716-447-7330). All you have to do is fax them the following:

1) To: Microsoft Supplemental Parts (<- rep said this was important)
2) your first & last name
3) address
4) telephone number
5) email address
6) photocopy of the bottom of your mouse, with a setting clear and light enough to show the Product ID information on the mouse.

I tried calling Microsoft to verify that all I needed was to send the above information, but the guy said that he needed to know how long ago I purchased the mouse. He also said he needed a receipt. My mouse needs to be replaced because the buttons aren't working as well as they once did (it's several years old) and I was hoping I could get a new one for free. Has anybody else recently called Microsoft and asked about this policy?

 

[Parasitic]

Probably too many people abused the program and they canned it.

 

[ironk]

I tried calling Microsoft to verify that all I needed was to send the above information, but the guy said that he needed to know how long ago I purchased the mouse. He also said he needed a receipt. My mouse needs to be replaced because the buttons aren't working as well as they once did (it's several years old) and I was hoping I could get a new one for free. Has anybody else recently called Microsoft and asked about this policy?

Why did you call? Rule no.1: Never Ever call. Do what the instructions tell you to do, and you should be fine. If you don't beleive me, check out this 12 page thread:

http://forums.slickdeals.net/showthread.php?t=57249&page=3

Recent posts in 2006 start with post #42.

 

[pennylane]

Originally posted by: ironk

I tried calling Microsoft to verify that all I needed was to send the above information, but the guy said that he needed to know how long ago I purchased the mouse. He also said he needed a receipt. My mouse needs to be replaced because the buttons aren't working as well as they once did (it's several years old) and I was hoping I could get a new one for free. Has anybody else recently called Microsoft and asked about this policy?

Why did you call? Rule no.1: Never Ever call. Do what the instructions tell you to do, and you should be fine. If you don't beleive me, check out this 12 page thread:

http://forums.slickdeals.net/showthread.php?t=57249&page=3

Recent posts in 2006 start with post #42.

Well, I didn't give him any critical info. I'm careful not to do that. Anyway, thanks for that link. I still have to read through it.

 

[Jadow]

I used this program a few years ago, I actually had an Intellemouse Explorer on the fritz. They sent me the replacement and I've used it ever since.

Kudos to M$

 

[videopho]

Mine which was the 2000 laptop model that broke three months ago,
I then called M$ after a couple of questions they sent me a replacement a 3000 model which now just broke.
Should I call M$ again and tell them you make crappy product or should I just forget M$ and get a LT mouse instead?