Microsoft Licensing - they can't even figure it out

LANMAN

Platinum Member
Oct 10, 1999
2,898
128
106
I had to call Microsoft on a licensing issue an after two and a half hours of being on hold etc? I actually have a live recording on my voicemail of two Microsoft employees arguing.

One is an engineer and the other is a customer service representative.

The engineer is saying to her? ?We have been on the phone for over an hour trying to get the right person in the licensing department and we keep getting transferred to you. We need to talk to someone who knows the technical details on licensing. This is ridiculous and we?re all getting frustrated because we?ve been connected to four different people and every time we get routed to Customer Service.?

I had to put them on hold because I was laughing so hard I didn?t want them to hear me.

--LANMAN
 

LANMAN

Platinum Member
Oct 10, 1999
2,898
128
106
Originally posted by: mzkhadir
yes, every company has issues.

50 billion dollars in assets (liquid remind you)

They should be held to setting an example not the exception.

Case in point... if the "company" staff can't understand their own licensing, how do they expect their customers to do the same? Pretty serious "issue".

--LANMAN
 

crystal

Platinum Member
Nov 5, 1999
2,424
0
0
Originally posted by: LANMAN
Originally posted by: mzkhadir
yes, every company has issues.

50 billion dollars in assets (liquid remind you)

They should be held to setting an example not the exception.

Case in point... if the "company" staff can't understand their own licensing, how do they expect their customers to do the same? Pretty serious "issue".

--LANMAN

If you are working for a company. Are you saying you know all about your company? i.e. laws and regulations. accounting and taxes?
 

LANMAN

Platinum Member
Oct 10, 1999
2,898
128
106
Originally posted by: crystal
Originally posted by: LANMAN
Originally posted by: mzkhadir
yes, every company has issues.

50 billion dollars in assets (liquid remind you)

They should be held to setting an example not the exception.

Case in point... if the "company" staff can't understand their own licensing, how do they expect their customers to do the same? Pretty serious "issue".

--LANMAN

If you are working for a company. Are you saying you know all about your company? i.e. laws and regulations. accounting and taxes?

As CIO of my bank I work at.. yes because if I don't the Office of Comptroller Currency (OCC) will do one of two things: 1) get me fired or 2) they issue a cease/desist order and they shut the doors.

No pressure....

--LANMAN
 

Kelvrick

Lifer
Feb 14, 2001
18,422
5
81
Originally posted by: LANMAN
Originally posted by: crystal
Originally posted by: LANMAN
Originally posted by: mzkhadir
yes, every company has issues.

50 billion dollars in assets (liquid remind you)

They should be held to setting an example not the exception.

Case in point... if the "company" staff can't understand their own licensing, how do they expect their customers to do the same? Pretty serious "issue".

--LANMAN

If you are working for a company. Are you saying you know all about your company? i.e. laws and regulations. accounting and taxes?

As CIO of my bank I work at.. yes because if I don't the Office of Comptroller Currency (OCC) will do one of two things: 1) get me fired or 2) they issue a cease/desist order and they shut the doors.

No pressure....

--LANMAN

So is the teller at one of your branches expected to know everything too? Thats probably basically what the csr you're talking to is.

EDIT: I'm at an accounting firm where everyone is in a similar field and as high as you go, nobody is expected to have all the answers. You're just trying ot throw your weight around and bully other posters into thinking you're right.
 

JW310

Golden Member
Oct 30, 1999
1,582
0
0
Originally posted by: Kelvrick
Originally posted by: LANMAN
Originally posted by: crystal
Originally posted by: LANMAN
Originally posted by: mzkhadir
yes, every company has issues.

50 billion dollars in assets (liquid remind you)

They should be held to setting an example not the exception.

Case in point... if the "company" staff can't understand their own licensing, how do they expect their customers to do the same? Pretty serious "issue".

--LANMAN

If you are working for a company. Are you saying you know all about your company? i.e. laws and regulations. accounting and taxes?

As CIO of my bank I work at.. yes because if I don't the Office of Comptroller Currency (OCC) will do one of two things: 1) get me fired or 2) they issue a cease/desist order and they shut the doors.

No pressure....

--LANMAN

So is the teller at one of your branches expected to know everything too? Thats probably basically what the csr you're talking to is.

EDIT: I'm at an accounting firm where everyone is in a similar field and as high as you go, nobody is expected to have all the answers. You're just trying ot throw your weight around and bully other posters into thinking you're right.

And that's why the engineer is trying to get transferred to someone who *does* know the licensing rules. The CSR should at the very least be able to make the transfer to the right department.

 

Kelvrick

Lifer
Feb 14, 2001
18,422
5
81
Originally posted by: JW310
And that's why the engineer is trying to get transferred to someone who *does* know the licensing rules. The CSR should at the very least be able to make the transfer to the right department.

You never know. Maybe she is making the right initial transfer and then it gets derailed by another lazy worker. You did say four different people.

Oh well, I dont' know the details.

So whats the licensing problem anyway?
 

Mackie2k

Senior member
May 18, 2000
870
0
76
www.windowsintune.com
Originally posted by: LANMAN
I had to call Microsoft on a licensing issue an after two and a half hours of being on hold etc? I actually have a live recording on my voicemail of two Microsoft employees arguing.

One is an engineer and the other is a customer service representative.

The engineer is saying to her? ?We have been on the phone for over an hour trying to get the right person in the licensing department and we keep getting transferred to you. We need to talk to someone who knows the technical details on licensing. This is ridiculous and we?re all getting frustrated because we?ve been connected to four different people and every time we get routed to Customer Service.?

I had to put them on hold because I was laughing so hard I didn?t want them to hear me.

--LANMAN

You assume they are "employees" of microsoft, they are probably vendors or contractors. they should've also put you on hold.....ArTards
 

OutHouse

Lifer
Jun 5, 2000
36,410
616
126
Originally posted by: Kelvrick
Originally posted by: LANMAN
Originally posted by: crystal
Originally posted by: LANMAN
Originally posted by: mzkhadir
yes, every company has issues.

50 billion dollars in assets (liquid remind you)

They should be held to setting an example not the exception.

Case in point... if the "company" staff can't understand their own licensing, how do they expect their customers to do the same? Pretty serious "issue".

--LANMAN

If you are working for a company. Are you saying you know all about your company? i.e. laws and regulations. accounting and taxes?

As CIO of my bank I work at.. yes because if I don't the Office of Comptroller Currency (OCC) will do one of two things: 1) get me fired or 2) they issue a cease/desist order and they shut the doors.

No pressure....

--LANMAN

So is the teller at one of your branches expected to know everything too? Thats probably basically what the csr you're talking to is.

EDIT: I'm at an accounting firm where everyone is in a similar field and as high as you go, nobody is expected to have all the answers. You're just trying ot throw your weight around and bully other posters into thinking you're right.


HAHAHA dude talk about a pathetic arguement. did somebody wake up on the wrong side of the rock?


 

brxndxn

Diamond Member
Apr 3, 2001
8,475
0
76
Software licensing in a nutshell:

The software company will attempt to sell you as many licenses as possible. The more they think they can convince you that you need, the more they will try to sell you.

 

shortylickens

No Lifer
Jul 15, 2003
80,287
17,080
136
Originally posted by: LANMAN
Originally posted by: mzkhadir
yes, every company has issues.
50 billion dollars in assets (liquid remind you)
They should be held to setting an example not the exception.
Case in point... if the "company" staff can't understand their own licensing, how do they expect their customers to do the same? Pretty serious "issue".
Why should they?
The product sells doesnt it?
Why should they try when they already have the business?
 

Kelvrick

Lifer
Feb 14, 2001
18,422
5
81
Originally posted by: Citrix
HAHAHA dude talk about a pathetic arguement. did somebody wake up on the wrong side of the rock?

How is that part of my argument? More like a slight towards the OP.

As for you. :brokenheart: Working 12 hour days 6 days out of the week makes for cranky auditors.

And as for your signature, I like to think of it more as playing the games at Chuck E Cheeses. Can't really lose.
 

LANMAN

Platinum Member
Oct 10, 1999
2,898
128
106
Originally posted by: Kelvrick
Originally posted by: LANMAN
Originally posted by: crystal
Originally posted by: LANMAN
Originally posted by: mzkhadir
yes, every company has issues.

50 billion dollars in assets (liquid remind you)

They should be held to setting an example not the exception.

Case in point... if the "company" staff can't understand their own licensing, how do they expect their customers to do the same? Pretty serious "issue".

--LANMAN

If you are working for a company. Are you saying you know all about your company? i.e. laws and regulations. accounting and taxes?

As CIO of my bank I work at.. yes because if I don't the Office of Comptroller Currency (OCC) will do one of two things: 1) get me fired or 2) they issue a cease/desist order and they shut the doors.

No pressure....

--LANMAN

So is the teller at one of your branches expected to know everything too? Thats probably basically what the csr you're talking to is.

EDIT: I'm at an accounting firm where everyone is in a similar field and as high as you go, nobody is expected to have all the answers. You're just trying ot throw your weight around and bully other posters into thinking you're right.

Yes, because there are policies and procedures to follow; same applies to her. You deviate from policy/procedure, your fired.
We are paid to protect your privacy and your money, we fail, we loose not only our customers but our reputation.
Same is applied to Microsoft - I invest my dollars in their company, I expect the person I'm paying (BTW: $245.00 per incident, I was just lucky to get it refunded) to know the answers to my questions.

To answer your stupid comment about "throwing my weight around", you've already demonstrated how ignorant you are. I simply stated a fact and nothing more. Even what I said about MY company, they are facts. How do you possibly get a biased post from that? Your the damn one throwing your weight around so take your dead 'weight' somewhere else.

--LANMAN
 

LANMAN

Platinum Member
Oct 10, 1999
2,898
128
106
Originally posted by: Mackie2k
Originally posted by: LANMAN
I had to call Microsoft on a licensing issue an after two and a half hours of being on hold etc? I actually have a live recording on my voicemail of two Microsoft employees arguing.

One is an engineer and the other is a customer service representative.

The engineer is saying to her? ?We have been on the phone for over an hour trying to get the right person in the licensing department and we keep getting transferred to you. We need to talk to someone who knows the technical details on licensing. This is ridiculous and we?re all getting frustrated because we?ve been connected to four different people and every time we get routed to Customer Service.?

I had to put them on hold because I was laughing so hard I didn?t want them to hear me.

--LANMAN

You assume they are "employees" of microsoft, they are probably vendors or contractors. they should've also put you on hold.....ArTards

Thats possible, but when all the contacts send me their information and they're email address are all pointing to "microsoft.com", everthing points to the company.
Same (again) applies at my company. I may hired third party companies for xyz service, but in the end they are representing my bank. If they fail, the bank fails. The customer is not going to care who or what vendor is on the other end.

--LANMAN