james1701
Golden Member
MS is really starting to grab for every dollar they can.
I had a family plan account on my old bank account that was closed due to fraud.
My kids mostly play it, and I have not messed with it for a 7 or 8 months since I went back to school. A message popped up a few days ago that the account was suspended due to billing issues. I log in and see what the problem is. I found they had been trying to bill the closed bank account for 2 months.
They said I had a past due balance of $105, so I happily payed them thinking that would get the kids back online. After the transaction went through, they said I had to log in to pay again to restart my service. When I asked what I had just paid, and why I needed to pay again, they said it was back due balance due to billing a non existent the account from auto billing and a Live renewal.
They said that I was emailed a notice of the upcoming renewal in July. In April I had called because I no longer had the email address attached to the account. I had called over a password issue and informed them that I longer had the email address that the account was attached too, and was told they would change it.
When I asked support about this, they looked at the records and could see where I called about the password, but nothing else was documented. I asked then without a working email address, then how did I change my password. Their response was I should have changed it on the Xbox. Well hello, if they changed it to send me a password reset, why would I log on my Xbox to change it again. I was promptly informed that customer service could not change email addresses.
So now I need to find the TOS from when I originally upgraded to the family plan, and see if I need to call my bank if the charges are not legit.
End of rant.
I had a family plan account on my old bank account that was closed due to fraud.
My kids mostly play it, and I have not messed with it for a 7 or 8 months since I went back to school. A message popped up a few days ago that the account was suspended due to billing issues. I log in and see what the problem is. I found they had been trying to bill the closed bank account for 2 months.
They said I had a past due balance of $105, so I happily payed them thinking that would get the kids back online. After the transaction went through, they said I had to log in to pay again to restart my service. When I asked what I had just paid, and why I needed to pay again, they said it was back due balance due to billing a non existent the account from auto billing and a Live renewal.
They said that I was emailed a notice of the upcoming renewal in July. In April I had called because I no longer had the email address attached to the account. I had called over a password issue and informed them that I longer had the email address that the account was attached too, and was told they would change it.
When I asked support about this, they looked at the records and could see where I called about the password, but nothing else was documented. I asked then without a working email address, then how did I change my password. Their response was I should have changed it on the Xbox. Well hello, if they changed it to send me a password reset, why would I log on my Xbox to change it again. I was promptly informed that customer service could not change email addresses.
So now I need to find the TOS from when I originally upgraded to the family plan, and see if I need to call my bank if the charges are not legit.
End of rant.
