Microsoft Grabbing Dollars Where They Can

james1701

Golden Member
Sep 14, 2007
1,791
34
91
MS is really starting to grab for every dollar they can.

I had a family plan account on my old bank account that was closed due to fraud.

My kids mostly play it, and I have not messed with it for a 7 or 8 months since I went back to school. A message popped up a few days ago that the account was suspended due to billing issues. I log in and see what the problem is. I found they had been trying to bill the closed bank account for 2 months.

They said I had a past due balance of $105, so I happily payed them thinking that would get the kids back online. After the transaction went through, they said I had to log in to pay again to restart my service. When I asked what I had just paid, and why I needed to pay again, they said it was back due balance due to billing a non existent the account from auto billing and a Live renewal.

They said that I was emailed a notice of the upcoming renewal in July. In April I had called because I no longer had the email address attached to the account. I had called over a password issue and informed them that I longer had the email address that the account was attached too, and was told they would change it.

When I asked support about this, they looked at the records and could see where I called about the password, but nothing else was documented. I asked then without a working email address, then how did I change my password. Their response was I should have changed it on the Xbox. Well hello, if they changed it to send me a password reset, why would I log on my Xbox to change it again. I was promptly informed that customer service could not change email addresses.

So now I need to find the TOS from when I originally upgraded to the family plan, and see if I need to call my bank if the charges are not legit.

End of rant.
 

cmdrdredd

Lifer
Dec 12, 2001
27,052
357
126
Maybe you would have been better off just buying a prepaid card.


I had a hell of a time cancelling my gold account through them to get them to stop billing me.
 

james1701

Golden Member
Sep 14, 2007
1,791
34
91
That's what I had been using, making sure to them on sale for half price most of the time. It's when I wanted to up it the family plan I used my bank card for that one transaction and did not even think about it at the time.

Now they even killed the family plan, and want the full $60.00 a head.

For $240.00 a year for everyone, it is tempting to cancel the Xbox One and change over to the PS 4 or even back to a PS 3. I just too many games invested, in disks and downloadable.
 
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Arkaign

Lifer
Oct 27, 2006
20,736
1,377
126
Microsoft ranks somewhere between the IRS and pedophiles in terms of trustworthiness and being a good group to do business with. I have to support 200+ seats in an enterprise environment, and they are absolutely stunningly terrible at every level. They have a mixture of incompetence and arrogance overall that can't be beat.
 

smackababy

Lifer
Oct 30, 2008
27,024
79
86
So, you had a service that payment failed on and MS let you keep the service going but now is trying to bill you?

Yeah, it is a bit shady of them to keep your account up and continue trying to bill you.