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Microsoft Does it Again!

D

drewski

Golden Member
[EDIT] was: Can't install Office 2000 in Win2k
Yet again microsoft has elluded our skills here at Anand. Remember back a few weeks when the installation of the new Via AGP driver caused my Mouse & Keyboard to stop responding? How to fix? After a few days of frustration and tips here? Reinstall. Now, reinstall.

I must have the worst luck with software conflicts! I must say I don't think I once reinstalled my OS when I had a Macintosh. Only to upgrade the OS!
[/EDIT]

[EDIT 2] Well, I certainly apologize to anyone who might have been offended by my first edit. It was meant in good fun and was a bit of a rant after spending hours trying to solve something that I didn't think should have been an issue (Microsoft unable to uninstall a Microsoft program).

I"m not going to edit my edit, but just try and clarify that there is some humor in my post! 😉 [/EDIT 2]

OK, I posted this to the applications forum and didn't get any takers. I'm thinking more that this may not be specific to Office 2000, and is some kind of Windows Installer problem so here goes . . .


I bought a copy of Office 2000 Professional. I can't install it onto my primary machine with Win2k sp2, A7V133, T-bird 1330.
The Windows Installer fails with error 2735 and tells me to contact MS support.

It's not the CD's since I can install onto another Win2k system I have, but not the one that I use for work and where I need the Office 2k.

I looked on the MS site and found this cryptic description for the error:
2735 Custom action terminated prematurely: [2]

OK. Looked in the Log file for the setup and found the following surrounding this error:
Action start 2:58:07: OPCRemove.
Internal Error 2735: Please contact product support for assistance.
MSI (c) (18:54): Product: Microsoft Office 2000 Professional -- Internal Error 2735: Please contact product support for assistance.

Action ended 2:58:20: OPCRemove. Return value 3.
Action start 2:58:20: FatalError.
Action 2:58:20: FatalError. Dialog created
Action ended 2:58:23: FatalError. Return value 2.
Action ended 2:58:23: INSTALL. Return value 3.

Great. What the heck does that mean? Anyone know what OPCRemove is?

One thing that I've noticed is that earlier this week I installed Visioneer PaperPort for my new scanner. Now everytime I boot up the Exporer window pops up with a Visioneer window with a PaperPort folder.

Makes me think that maybe something went wrong with that install? Please don't tell me to reinstall my OS (though I just created a bootable slipstreamed sp2 CD so it may not be that bad!)

Anyone see this before? MS Support is not going to be around until Monday morning . . . HELP!

 
Found this on MS site:

In another case, you may see text similar to the following in your log file:
MSI (c) (07:A5): Doing action: OPCRemove
Action start 15:21:07: OPCRemove.
MSI (c) (07:A5): Creating MSIHANDLE (36) of type 790542 for thread 165
This indicates a problem with an Office Removal Wizard operation. It can occur when Office 2000 Setup is having a problem removing your previous version of Microsoft Office. Try uninstalling the previous version of Office, and then re-run Office 2000 Setup.

OPCRemove = Office Removal Wizard
Here's a link to the full article, hope it helps
Link
 
I just had a quick look on Microsofts KB and I found out that OPCremove is a problem having to do with Office Removal Wizard, it says to try uninstalling your old office first then installing the new one. On the same page it also talks specifically of error "2735". Here is the gist: turn off everything but the installer, something is conflicting during the install (especially antivirus software and the like). In this case, I am guessing, that it could be any one of a number of Office sub apps still be used by something in your system.
The full article is here

Good luck!!

EDIT: Guess I took too long writing this sorry for the dupe.
 
Also you aren't suppose to install Ofice on mulitple machines. Microsoft want you to purchase a new installation for each machine!!, think i am kidding, make a mistake and upgrade to office 2000 sp1, and you will be forced to register.... and Office XP and Windows XP will have features so you can only install once!!!!
 
Qman71 & phry26 - Thanks for the tips. I've tried uninstalling the old Office 97, disabling other apps (like Norton AV). Even booting in through Safe Mode so nothing really loads.

Still get the same error! Arrgghh! This is what happens when you try and make things too sophisticated! Too many chances for things to go wrong.

Twilling - You work for M$ or something? Don't worry. The only reason I tried installing on another machine was to see if there was something wrong with the CD. I thought I stated that in my original post, but perhaps it wasn't clear enough.

 
You may need to purge your registry for traces of Office 97 or whatever it needs to be rid of. As you know, uninstall usually leaves many things behind.
Be sure to make a backup of your registry first.
regedit/edit/export

What i have done to trouble-shoot something like this is to use my "bare install" partition to try the install there. It is a partition that I keep an install of W2k with hardly no hardware or video drivers installed. The bare necessities only to run.
Then i delete the install to keep it minimal.

 
I've followed the instructions here and used the utility from here.

I even went to all the registry settings they provide and verified that the items mentioned were deleted. No go.

An odd thing. There are 4 files listed in the first KB article I have linked above that I am instructed to delete: twain.dll, twain32.dll, twunk_16, and twunk_32. When I try and delete them they magically reappear!

Some self-repairing thing or something. Anyone know how to really kill these suckers?
 
Damn... and I thought Linux was hard... its much easier than this crap you guys are trying to do. At least with Linux I KNOW what is happening...its not all soo voodoo and mysterious like this stuff.
 
DaHitman -

"Given enough time and money, Microsoft will eventually invent a Unix" - ME

I think this should be "Given enough time and money, Microsoft will eventually ruin Unix"
 
OK. Couldn't take it anymore. Like 15 hours over 3 days trying to get this stupid program installed. Too bad I need it to deal with files from work, eh?

Just went ahead an reinstalled Win2k. Over the past 2 hours reinstalled a cr@pload of software and I'm about back to where I was on Saturday. Look? I coulda saved myself 13 hours by doing it this way!
 
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