Memory Problem

[carcrushercreel]

Hi I have a problem with my memory/motherboard that neither my vendor or MSI can help me with. Perhaps someone here has had the same problem or may know of a solution.

I recently built a computer that has Dual Channel memory, however when I boot my computer it says that I only have singel-channel memory. I ran a number of tests, Sandra, Everest and CpuZ and all three say that my memory is single channel. If i remeber well, when I first built the computer it said Dual-channel, now for some reson it says single.

My computers specs are:

CPU: AMD64 3200+ s939
Memory: Corsair Value Select 2x 512mb Dual-Channel
MB: MSI K8N NEO 2
Video: MSI GeForce 5900xt
PSU: Antec 480w
I also have a Hauppauge Wintv 250 PCI installed.

If anyone can help please do I would rather fix the problem myself than RMA it.

 

[ple88]

the two Corsair sticks are in which slots?

 

[carcrushercreel]

The memory is in the two purple slots...i believe those are slots 1 and 3. The motherboard manual says that the two purple slots must be occupied before using the gree slots.

 

[carcrushercreel]

Does anyone have any suggestions?

 

[Xed]

slots 1/2 and 3/4 are dual channel, you have them in the single channel slots currently

 

[carcrushercreel]

Thanks,
Tried it and it worked. Im surprised the manual does not mention that...it says not to use the green slots 2 and 4 unless 1 and 3 are occupied.

Oh well, I have dual channel now so what do i care.

Thanks for the help