<< salesperson 1: price match huh? oh okay we'll do it.
(turns to salesperson 2)
salesperson 1(whispers): fred, hand me the ipaq special sand edition. >>
<< salesperson 1: price match huh? oh okay we'll do it.
(turns to salesperson 2)
salesperson 1(whispers): fred, hand me the ipaq special sand edition. >>
Lithium381
Lifer
- May 12, 2001
- 12,452
- 2
- 0
<< salesperson 1: price match huh? oh okay we'll do it.
(turns to salesperson 2)
salesperson 1(whispers): fred, hand me the ipaq special sand edition. >>
Please excuse me in advance, but LOL
Dude, buy me a plane ticket and I will f#$&*# go get your damn IPAQ back. I think it will be great fun. I can't believe you don't know any loud/obnoxious people...want some members of my family? I'll give em to you for free after MIR 
blahblah99: still got my recipt! the ipaq BOX and SAND was taken. OD employee got the ipaq for me from the glass case, it was the only one. They told me that they got this a week ago and was not returned or anything. I am going back tomorrow to the "real" manager. If he won't do anything, i would first, call their coporate office and demand to speak to someone of a higher positions, then the BBB, then the lawyer thing, then the media (fox is in my head, they do things like this on the news) They took the bags and i told them not to touch it because of finger prints. I also tried to get them to look at the glass case which held it (i think the bag was leaking) cause when i was sliding the outer layer of the box out, sand was in between. So i think theres some sand on the shelf as evidence and they said they were not allowed to open it the case.
Joony, you payed $300 for an Ipaq and got a bag of sand. I don't think I need to say anything else.
Go to Office Depot as soon as possible, and don't leave until you get what you want. Talk to the manager, and if that doesn't work then ask to talk to the regional manager. Tell the police anyway; even if they can't do anything they might be able to tell you what to do. You should go to the store with a few friends, so that if you don't know what to do then maybe they will.
:|:|:|:|:|:|:|:|:|:|:|:|
It is not acceptable for you to have paid for one thing and gotten something else. If anything, it's false advertising. You should also contact the BBB because they can give you some advice about what to do even though they can't actually do anything.
If they won't give you what you want, then go to annother OD store and maybe they can do something.
Go to Office Depot as soon as possible, and don't leave until you get what you want. Talk to the manager, and if that doesn't work then ask to talk to the regional manager. Tell the police anyway; even if they can't do anything they might be able to tell you what to do. You should go to the store with a few friends, so that if you don't know what to do then maybe they will.
:|:|:|:|:|:|:|:|:|:|:|:|
It is not acceptable for you to have paid for one thing and gotten something else. If anything, it's false advertising. You should also contact the BBB because they can give you some advice about what to do even though they can't actually do anything.
If they won't give you what you want, then go to annother OD store and maybe they can do something.
<< if you lived in hawaii, i would go there with you and show you how its done.......
just dont be beligerant.... just be demanding.. it will work... >>
Speak loudly and confidently but don't scream. Jjust look very, very professional and very, very stubborn. Take a notepad and scribble constantly and take down everyone's name and id info as you go along. Tell them you are taking notes for contacting the BBB and and coprporate offices. I had to do this to CompUsa after they dicked my family over big time -- I told them I would not leave until they fixed it, even after they tried to send me home again and again. They finally figured I was stubborn enough to cause trouble and gave me what we paid for.
You have placed yourself in a bind and to get out you need to make yourself as threatening (not physically) as possible -- your story needs to be plausible and you need to make it clear that you are not going away.
Also, if there is a television or radio "action line" that deals with things like this keep mentioning it when you are taking notes, so they know you are going to report this in a visible and embarrassing way. Say, "the Channel xxx Action Line asked me to document what steps I have taken to remedy this..." If you can keep a straight face, also mention that you called the Kim Kommando show and they asked you to report back what happened.
Well that is more then I can handle, I would of probably be arrested for breaking the manager's face if he refused to give me back my money for a f&&cking box of sand.
Joony, what the hell is going through your mind when you are taking their sh!t. When they say no you say give me my money or call the cops because that is the only way i'm leaving this store. You don't leave when they tell you no, that only makes it look more like you did something wrong and know it.
If you truly got sand in an ipaq box, you really should not have left the first time without your money. It has nothing to do with their upper level manager. Haven't you ever taken anything back before? They don't need a damn manager to take something back, just a reciept. The numbers on the reciept should match the ipaq and the box, and they know nobody would ruin one just to have fun trying to return it. I am having a hard time believing 1. they wouldn't give you your money back and 2. that you actually left the first time without your cash and 3. you actually went back and left agaiun without your cash.
For gods sake, when you go back tomorrow do not leave without either a replacement or your money back.
They have no legal right doing what they are doing when you have a reciept, unless they have it posted that they don't do returns and even then that wouldn't hold up in court. You have all sorts of recourse but you are not taking anyones advice.
If you truly got sand in an ipaq box, you really should not have left the first time without your money. It has nothing to do with their upper level manager. Haven't you ever taken anything back before? They don't need a damn manager to take something back, just a reciept. The numbers on the reciept should match the ipaq and the box, and they know nobody would ruin one just to have fun trying to return it. I am having a hard time believing 1. they wouldn't give you your money back and 2. that you actually left the first time without your cash and 3. you actually went back and left agaiun without your cash.
For gods sake, when you go back tomorrow do not leave without either a replacement or your money back.
They have no legal right doing what they are doing when you have a reciept, unless they have it posted that they don't do returns and even then that wouldn't hold up in court. You have all sorts of recourse but you are not taking anyones advice.
Joony, what the hell is going through your mind when you are taking their sh!t. When they say no you say give me my money or call the cops because that is the only way i'm leaving this store. You don't leave when they tell you no, that only makes it look more like you did something wrong and know it.
If you truly got sand in an ipaq box, you really should not have left the first time without your money. It has nothing to do with their upper level manager. Haven't you ever taken anything back before? They don't need a damn manager to take something back, just a reciept. The numbers on the reciept should match the ipaq and the box, and they know nobody would ruin one just to have fun trying to return it. I am having a hard time believing 1. they wouldn't give you your money back and 2. that you actually left the first time without your cash and 3. you actually went back and left agaiun without your cash.
For gods sake, when you go back tomorrow do not leave without either a replacement or your money back.
They have no legal right doing what they are doing when you have a reciept, unless they have it posted that they don't do returns and even then that wouldn't hold up in court. You have all sorts of recourse but you are not taking anyones advice.
If you truly got sand in an ipaq box, you really should not have left the first time without your money. It has nothing to do with their upper level manager. Haven't you ever taken anything back before? They don't need a damn manager to take something back, just a reciept. The numbers on the reciept should match the ipaq and the box, and they know nobody would ruin one just to have fun trying to return it. I am having a hard time believing 1. they wouldn't give you your money back and 2. that you actually left the first time without your cash and 3. you actually went back and left agaiun without your cash.
For gods sake, when you go back tomorrow do not leave without either a replacement or your money back.
They have no legal right doing what they are doing when you have a reciept, unless they have it posted that they don't do returns and even then that wouldn't hold up in court. You have all sorts of recourse but you are not taking anyones advice.
sand? wtf why was sand in it? was it just like a box of sand and nothing else? dont let them push you around push them
I guess there is something to be said for checking the box before leaving. I really need to get in the habit of doing that! Hopefully I will remember your story the next time I go shopping...sorry Joony, hope you get your money back.
OD employee got the ipaq for me from the glass case, it was the only one. They told me that they got this a week ago and was not returned or anything.
If the employee specifically told you that it has not been returned/opened UNLESS you asked, that employee seems fishy. NO employee would say anything about the product unless he knows something is up with it. And also, can't you just look into the glass case to see if you can find any grains of sand? All it takes is 1 or 2 grains to prove your right. And BRING A DIGITAL CAMERA TO TAKE PICTURES.
If the employee specifically told you that it has not been returned/opened UNLESS you asked, that employee seems fishy. NO employee would say anything about the product unless he knows something is up with it. And also, can't you just look into the glass case to see if you can find any grains of sand? All it takes is 1 or 2 grains to prove your right. And BRING A DIGITAL CAMERA TO TAKE PICTURES.
Alot of people here seem to claim they'd do this and that and raise this and that kind of hell...
I remember being a manager at a retail store...People would literally raise hell but that would just get me even more mad and I was less inclined to help. I mean cmon, the situation in itself is rather hard to believe either way (not saying that your lying joony), its not going to help that you start yelling and abusing employees and managers. Do you think some 7 dollar an hour employee really gives a 2 licks about your box of sand instead of an ipaq, that just gives them another funny story to talk about for the day. And im kind of inclined some of the managers could really care less. sigh...i so do not miss working in retail.
I remember being a manager at a retail store...People would literally raise hell but that would just get me even more mad and I was less inclined to help. I mean cmon, the situation in itself is rather hard to believe either way (not saying that your lying joony), its not going to help that you start yelling and abusing employees and managers. Do you think some 7 dollar an hour employee really gives a 2 licks about your box of sand instead of an ipaq, that just gives them another funny story to talk about for the day. And im kind of inclined some of the managers could really care less. sigh...i so do not miss working in retail.
<< what are you a wimp? any non wimpy person would of went there return it, if they say no, speak to manager demand money back if he says no then start causing a big scene, spill the sand on the floor, 100% he would give a return even if you talk to him and not come crying to a forum. >>
I happen to work customer service, and it's a$$holes like you that make us less willing to help people like this guy. Go away.
<<
<< what are you a wimp? any non wimpy person would of went there return it, if they say no, speak to manager demand money back if he says no then start causing a big scene, spill the sand on the floor, 100% he would give a return even if you talk to him and not come crying to a forum. >>
I happen to work customer service, and it's a$$holes like you that make us less willing to help people like this guy. Go away. >>
No, it's @ssholes like him who get their money back on defective merchandise. Remember, if you get screwed and nobody is helping you that is the time to get angry, not be an @ss, but just show them that you are not leaving until you get what you originally paid for.
I don't think most of the people in this thread are saying to jump up on the counter and strangle the clerk, they are just saying that they would do what they needed to do to get their merchandise or their money back, which they are entitled to.
I mean if Joony wanted to, he could tell them that they are obligated to take it back since he has a reciept, and if they want to dispute it after they take it back let them take him to court, but they are obligated to give him a return. It's the law in most states that as long as you bring the merchandise back within a certain amount of time you are entitled to a full refund or at the least a working product.
I can't believe what I'm reading! But I can understand why THEY mention the Police...THEY obviously believe that you are trying to cheat them out of another iPaq. And everyone is right, you should not have left the first day without another iPaq or a refund. Yes something is definitly wrong with the employee that got your iPaq out of the case, he may be responsible, or he may have known about it. Another thought is that maybe this was a display box. Not likely but it is possible, though the fact that they refuse to refund or exchange would make me suspect that even the Store is responsible for it. Losing profits driving them to do sneaky underhanded things to make up for stolen or missing products. Pretty far fetched though.
blahblah99: ii will take a camera this time and grab some pics of the shelf, and my ipaq box. and the manager.
the ipaq the employee got me was the LAST one, the ONLY one. Could it be a display model? cause there is a working real on on display.
This bogey guy is in california so i was told, i need a email address, iam going to contact the fox news station here if they won't do anything today as well as call their coporate headquarters.
edit: that exact emplloyee wouldn't open the glass case to look for sand for some strange reason (investigation maybe) they are doing their own investigation so i was told by the sub manager. I don't even know if this is all real, it could all be BS till the real manager speaks to me.
the ipaq the employee got me was the LAST one, the ONLY one. Could it be a display model? cause there is a working real on on display.
This bogey guy is in california so i was told, i need a email address, iam going to contact the fox news station here if they won't do anything today as well as call their coporate headquarters.
edit: that exact emplloyee wouldn't open the glass case to look for sand for some strange reason (investigation maybe) they are doing their own investigation so i was told by the sub manager. I don't even know if this is all real, it could all be BS till the real manager speaks to me.
If they told you they are doing an investigation, believe me, they are doing an investigation. It may take many months and might not ever find the person responsible, but they are trying.
Gunslinger08
Lifer
- Nov 18, 2001
- 13,234
- 2
- 81
You'd be surprised at how often this happens to people who shop at office depot, office max, and staples. These stores hire mostly teenagers, and so they typically have a higher loss rate than other stores who hire college students/older. I have an ex-friend in my area who works for office max, who has stolen nearly $3000 worth of merchandise in this fashion (removing it from the box, then replacing with paper or something of the like), including 2 handheld pcs. One of the store's former employees actually took an entire PC, by stuffing it into 2 huge paper boxes, and paying $40 for the "paper." Beware, this happens all too often for me to ever buy retail again.
Josh
Josh
Yup, I heard stories about employee theft at those office supply stores also. It's already been a few days since your incident. The longer you wait, the more time that "employee" has to clean up his evidence. I would have already brought my camera to the case and DEMAND they open it up so you can snap a few pictures. And if this story is true, I am willing to bet that 'employee' and some management of that store has something to do with this.
Some guy I know works at one of those office supply stores and his manger and him always write up false inventory counts.
Some guy I know works at one of those office supply stores and his manger and him always write up false inventory counts.
well, i just got back, they still had my ipaq box of sand, damn b@stards. They gave me my box and sandbags back. They said that this is compaq's fault and you will have to dispute this with them. The manager didn't seem to care. They said they will call me back and i have yet to recieve a call and probably will never get a call.
heres the picture of box and sand.
i talked to my father and he says we cannot afford a lawyer.
edit: and the case is just there, he said he cannot open it the last time i went for some weird reasons. I took a look inside and maybe there are small grains of sand that i cannot see.
heres the picture of box and sand.
i talked to my father and he says we cannot afford a lawyer.
edit: and the case is just there, he said he cannot open it the last time i went for some weird reasons. I took a look inside and maybe there are small grains of sand that i cannot see.
OS
Lifer
- Oct 11, 1999
- 15,581
- 1
- 76
I don't have an answer for you, but remember to contact the AG, police and the FTC.
www.ftc.gov
Also, try to contact OD's corporate HQ.
company info
www.ftc.gov
Also, try to contact OD's corporate HQ.
company info
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