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McDonalds want to outsource drive-thru calls ??

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Originally posted by: ISAslot
as a southerner, i love this idea!

the ideal would be a touch screen menu
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i can just see it now:

ERROR ERROR: "Your fingers are too fat please pull ahead to tell the cashier your order fatty" 😛
 
Originally posted by: 91TTZ
Originally posted by: CTrain

Since you obviously know so much, let me give one of many scenario.

Let say the communication line got cut off somehow and because no one is trained in the store how to take order.
What are you going to do ??


This actually happenned one time when the intercomm didn't work.
We had people go outside to take orders.
Can people in India go outside to take orders ??
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First of all, your scenario is no different than if the call center was in North Dakota. This is not a problem that would be unique to the call center being in India. McDonald's has already done the studies and their best minds have figured out that this is something that they can do.

If the network connection goes down, then one of the remaining employees at the store, maybe the store manager like you, would go outside to take the orders.
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You're not getting the picture.
I already have all my employees stationed.
Where am I going to get the extra 2 employees from to take orders outside ??
The 2 drive-thru employees are sitting ducks in India.
 
I don't see this as such a bad idea. I don't know why everyone is up on their high horse tonight about it. If it saves them money, then go for it. If they screw it up, then they'll lose sales. If you guys would rather place your order with a guy standing 30 feet away rather than one who can do the same thing 1000 miles away, then go somewhere else.
 
OK, I'm done argueing.
I think its a lame idea.
Just because its from the top people, it doesn't mean its always a good idea.

Remembered the salad shakers....one of the lamest idea ever.
 
Originally posted by: CTrain

So when you have 2(or whatever) employees far away that can just take orders, you're going to get screwed sometimes.

Once again, I'm not saying it couldn't work, it just wouldn't be very efficient.
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I think it would be very efficient.

I work on servers and networks all day, that's my job. We have a location in the philly area that is connected to other branches located elsewhere in the country. With the OC3 connecting these sites, the servers at the remote sites respond just as if they were local to our network. It is exceedingly rare for a big money network connection to go down. This isn't a local ISP that goes down a lot, we're talking about multi-million dollar dedicated connections. There are also backup connections in case one of the connections goes down.

Getting a call center set up in another country is not hard to do from a technical standpoint. It's standard networking, and thousands of companies currently do it.

 
Originally posted by: CTrain

You're not getting the picture.
I already have all my employees stationed.
Where am I going to get the extra 2 employees from to take orders outside ??
Click to expand...

There will be 1 employee standing outside, and it will be you.
 
Originally posted by: 91TTZ
Originally posted by: Citrix


dude STFU, mcducks managers are competivatly paid. i bet he makes more than you do.
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#1- you STFU, it's McDonald's not "McDucks'.

#2- you spelled "competitively" wrong.

#3- He already stated how much he mades, and it's not more than I make.
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your grammar sucks like my spelling.
 
Originally posted by: 91TTZ
Originally posted by: CTrain

No, you look stupid argueing about McDonalds when you have no idea how McDonalds system work.
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You look stupid for working at McDonald's. And on top of that, you work at McDonalds. In addition, you work at McDonald's.
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You are an ass. This reminds me of a friend who interviewed for a position one time, and was asked about his previous jobs. We had worked at McDonald's together when we were in high school, so he talked about that for a bit. He made a snide remark about working at McDonalds, like it was a crap job and he feels sorry for those still working there. The supervisor of the position he was interviewing for immediately got a little infuriated, and stated that people who work at McDonald's were just like them.

Working at McDonald's doesn't mean that you are lesser of a person, working for a larger corporation doesn't mean you are in any way a worse person for doing so, and certainly those who work on the lower end of the payscale are still paying their fair share of taxes like their "higher-up" counterparts.

You need to get a fvcking clue about society as a whole, and quit judging people on where they work. Some people have it better than others, some work where they don't want to to make ends meet. You are an idiot 91TTZ.
 
Originally posted by: NogginBoink
It always amuses me to see how those who espouse capitalism when they're on the positive end of the equation can get so indignant when that same economic system starts having negative consequences for them.

This is capitalism at work, folks. This should be an EXPECTED OUTCOME of our economic system for anyone who pays attention.
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Thank you, everyone shutup or become a democrat please.
 
Originally posted by: VirtualLarry
Originally posted by: mcvickj
WTF?!? You are already paying someone minimum wage to do this task. I don't see how you could save any more money by outsourcing the job. /boggle
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Believe it or not, McD's pays a bit more than minimum, and certainly more than Wal-Mart for starters. They could easily save $1/hour/employee this way. McD's corporate profit numbers have been depressed for some time now too, perhaps they see this as a potential cost-cutting measure, to increase their profitability and stock price?
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The damage is done; there's no way McD can go back to what they were before. Their recent advertising suckage, plus Supersize Me's rampant success (WTF, you're not going to die if you eat at McD once a week even. Just don't fvcking do it every day like that jacktard.) have done some pretty significant damage. The dollar menu did a little bit to repair that, but nowadays the dollar menu is populated with items nobody wants; like small cokes (which, I don't know about you, but they USED TO BE 89 cents) and happy meal sized fries. $1 for 3 french fries? No thanks, I'll buy my $3.50 medium value meal and get 10x the coke, 20x the fries, and a fvcking Big Mac. Man, I remember when the dollar menu was new, and they had good sh!t on there. The BIG MAC was a goddamned dollar. Medium fries were a dollar. A medium coke was a dollar. You could outprice the value meals from the dollar menu 😛

Oh, and I havn't been through a McD drive through since 1993. It's WAY faster to park and walk in.
 
This is not a cost cutting measure. There is lost revenue because of a negative impression left on the consumers from staffing with poor language skills.
 
Originally posted by: EyeMWing
Man, I remember when the dollar menu was new, and they had good sh!t on there. The BIG MAC was a goddamned dollar. Medium fries were a dollar. A medium coke was a dollar. You could outprice the value meals from the dollar menu 😛
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Not sure where you are from, but since the inclusion of the dollar menu, I've never seen a BigMac (outside of a 3 week special) on the regular dollar menu, and all my local McDonald's still have medium fries and medium drinks for $1. I should know, I just ordered a double cheeseburger, medium fries, and medium coke yesterday for lunch, and paid $3.18. No small portions for me.
 
Originally posted by: Raincity
This is not a cost cutting measure. There is lost revenue because of a negative impression left on the consumers from staffing with poor language skills.
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I don't get where you guys are coming up with them hiring people with poor language skills. And if you are talking about outsourcing out of the country, I never read that in the article, so you guys are making stuff up. Why do you assume they'd only hire people with poor language skills? Besides, doesn't take much language know-how to understand double cheeseburger, McChicken, or nuggets.
 
Originally posted by: blurredvision
Originally posted by: EyeMWing
Man, I remember when the dollar menu was new, and they had good sh!t on there. The BIG MAC was a goddamned dollar. Medium fries were a dollar. A medium coke was a dollar. You could outprice the value meals from the dollar menu 😛
Click to expand...
Not sure where you are from, but since the inclusion of the dollar menu, I've never seen a BigMac (outside of a 3 week special) on the regular dollar menu, and all my local McDonald's still have medium fries and medium drinks for $1. I should know, I just ordered a double cheeseburger, medium fries, and medium coke yesterday for lunch, and paid $3.18. No small portions for me.
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The entire greater mid-atlantic metro area (Baltimore, DC, Harrisburg, Philly) appears to think happy meal fries and a small coke are worth $1.

Was on a field trip on Tuesday, we stopped at McDonalds on the way back, raided the place right after lunch. We all just ordered ludacris amounts of food. Ate some of it there, took the rest back to school to munch on last period.

Psych has never been better than when I was sitting there, sipping on a mildshake, munching on fries, and devouring a McChicken.
 
Yep, nogginboink is right, every job that does not require a physical presence is going to be outsourced eventually.

When computer voice recognition hits ~99% accuracy, they won't outsource anymore.

McD's tried the touchscreens at some pilot franchises, it must not have worked well.

Another option would be to sell/give cheap IR remotes to order with from your car or even the counter/table.
 
WAIT WAIT WAIT!!!!!!!

I dont' see why you poeple are saying its a BAD idea. ITS A GREAT IDEA IN A FINANCIAL STANDPOINT. MD can save Millions on labor cost a year. According to the artical, they have 30,000 stores. Ok lets put a simple math problem. $6.50/avarage US vs. $5.00 India ... assuming 1 order taker per location thats 1.50 x 30,000 = $45,000 SAVINGS PER HOUR!! over 28MILLION IN SAVINGS PER MONTH!!!!

ALSO...with the outsourcing of to a central call-center..this gives the the advantage of re-utilizing ONE person to many locations... There are 30k stores. Lets assume that NOT EVERY STORE IS going to have a drive-up customer at the same time.. RIGHT!!.. mabe 75% of the stores is shooting high but that means only 22,500 employees are actually needed DURING PEAK HOURS! SO AS YOU CAN SEE, THIS IS BIG SAVINGS.

SOMEONE PLEASE PROVE ME WRONG!
 
Crap, those people make like $6.50 hour and mcdonalds want to pay even LESS? That just doesn't sound right.
McD's tried the touchscreens at some pilot franchises, it must not have worked well.
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Notice how many americans still cna't use ATMs? They still insist on drive through banking that has real tellers. People are stupid.
 
Originally posted by: Skoorb
Notice how many americans still cna't use ATMs? They still insist on drive through banking that has real tellers. People are stupid.
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Hah, this cracked me up. 😀 I don't mind using ATMs for withdrawals, but I do prefer a real person when making deposits. Just feels safer to me that way. Hell, I won't even go to one of those vacuum tube things unless the line for the window is more than 3 cars deep.
 
Originally posted by: Skoorb
Crap, those people make like $6.50 hour and mcdonalds want to pay even LESS? That just doesn't sound right.
McD's tried the touchscreens at some pilot franchises, it must not have worked well.
Click to expand...
Notice how many americans still cna't use ATMs? They still insist on drive through banking that has real tellers. People are stupid.
Click to expand...

well at least it was tried here in the US compared to Canada....
 
Originally posted by: 91TTZ
Originally posted by: CTrain

So when you have 2(or whatever) employees far away that can just take orders, you're going to get screwed sometimes.

Once again, I'm not saying it couldn't work, it just wouldn't be very efficient.
Click to expand...

I think it would be very efficient.

I work on servers and networks all day, that's my job. We have a location in the philly area that is connected to other branches located elsewhere in the country. With the OC3 connecting these sites, the servers at the remote sites respond just as if they were local to our network. It is exceedingly rare for a big money network connection to go down. This isn't a local ISP that goes down a lot, we're talking about multi-million dollar dedicated connections. There are also backup connections in case one of the connections goes down.

Getting a call center set up in another country is not hard to do from a technical standpoint. It's standard networking, and thousands of companies currently do it.
Click to expand...
Seriously, if you truely work on the network side, I think you'd understand that OC3 or DS3 lines normally don't connect to every branch in the company. Usually you connect the main offices with an OC3/DS3/T1 and the remote sites wil get a T1/fractT1 or less. AIN'T NO WAY you're going to be running an OC3 line to every McDonalds store. If they did, that would put McDonalds in the red REAL quick and would be WAY overkill. That being said, everystore can probably get by with a ISDN or DSL connection to take orders but guaranteeing those line stay up 99.9999% of the time will require a costly contract and that is PER STORE. I just don't see how this is going to work. This doesn't really make good economical sense when you really get into laying down the infrastructure to pull this off. Dell is a completely different story. They have a call center that takes support calls from the US in India. That's really not very hard AT ALL to set up and most importantly, doesn't cost very much to setup.
 
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