Maxtor RMA (Powermax question)

[Brutuskend]

Ok I have two Maxtor drives that have gone bad on me.
#1 IS A 60 GIGER, I have run powermax on it and have gotten a error code (needed for the RMA process) so that one is good to go.

#2 Is a 20 gigger, it has no bad sectors but it takes around 8 hours to scandisk it. I have powermax running on it right now and like scandisk it's taking FOR EVER!

There is something obviously WRONG with this drive, as it runs REEEAAAAAAL SLOOOOW. Yet I get the feeling powermax isn't going to give me a error code and according the Maxtor I can't RMA the drive without one!

WTF?

Anyone had this sort of problem with a drive and or RMA process?

 

[freebee]

just give them that y30s57 or whatever generic error code that you got for the first one.

 

[Cat13]

When I RMA'd my 200g, I got my error code but do not recall the form ever asking me for it. None the less, the RMA process was the easiest I ever did.

 

[Brutuskend]

Well...12 hours later and powermax is STILL running.

I guess I could try using the same error code that I got for the other bad drive, though I hate to lie about it.

 

[lenjack]

just tell them what's happening and they will allow an rma. I've been through this and they never asked for an error code.

 

[Gunbuster]

Last time I checked Maxtor still had a no quibble warranty policy, or just say it has a repetitive clicking noise and locks up

 

[gtd2000]

I just had my first ever Hard Drive failure last week

Yep a Maxtor 80GB - e-mailed them first to request a standard RMA - ended up with the advanced RMA where they ship the drive to you first then you return your damaged one in their box

My SMART warning advised me to backup my data - however the computer would not boot when I attempted to get the PC up and running - so much for SMART technology. It would appear that the drive suffered mechanical failure - it just keeps clicking when I attempt to start the machine

Guess I need to learn all about backing up data for future reference