Maxtor HDs

[Somebody91]

Hi there,

I just want to share with you my experience with Maxtor customer service.

I don't post much, but over the past six months or so, I saw that several users here and other forums (such as DVDtalk) complained about their HDs becoming inaccessible, freezing, slowing down the machine and so on...

Well, it happened to me as well, in my AV editing rig, and I have to say that, as unnerving as the situation was, it got fixed nicely by Maxtor. Not only that they've sent me larger drive as replacements, but, when things turned really bad, and I expressed my concerns regarding repeated failures, they called me at home and patiently did their best to fix the problem.

I must say I'm impressed. It's nice to see that big corporations aren't like the legendary Big Bad Wolf.

They also informed me that they will be using disk management software made by Ontrack from now on, and that they're trying to prevent all possible NTFS errors in XP and W2K. It also appears that one of the S.M.A.R.T. error codes (S57) that pop out in some Powermax tests is merely a cosmetic glitch.

So, if you get into trouble with your Maxtors, by all means call them, because they seem to honestly try to fix things for you. They've earned my respect with their prompt response.

 

[Fencer128]

Hi,

Nice to know. Maybe if IBM had been as nice to me/the masses then I would be able to possibly reccomend them to consumers.

Cheers,

Andy

 

[AnitaPeterson]

Good customer service is a must with these companies... a lot is depending on their products!

 

[wnied]

I have to second this. I had a Maxtor DiamondMax go south on me recently and When I called the number for a REM they were quick and made it super easy to do, and on top of that I got a drive back that was 5GBs larger than the drive I started out with.

~wnied~

 

[Texun]

They get my vote. I've had 1 out of 8 Maxtor drives fail on me. When I called they were straight up with me about the replacement and how to handel it. I Fed-X'd the drive to them and got my replacement back in three days. Might have been faster if I had asked for a cross ship. I liked the way it was handled. No ifs ands or buts about it, just RMA the drive and let them do the rest.

They used to have what they called, "No Quibble Service." Not sure if they still boast about it though.

 

[AtomicDude512]

I agree Somebody91, not entirely however. All my D740X HDDs died (three to be exact), but when NewEgg RMA'ed me a DiamondMax 8 I completly turned to Maxtor. It runs smooth and quiet and performs very well.

 

[fluxquantum]

that is good to hear. i recently bought a maxtor diamondmax 9 series and so far i am happy with it. my IBM 40 gig just died on me and i had to replace it. hopefully the new drive will work better.