Maxtor Advanced RMA...GOT IT!!! Now the Data recovery...

[Kanalua]

Anyone use Maxtor's advanced RMA? I just used their advanced RMA service to replace a 80 GB drive that just died. Their online warranty action and 2 day turn around and two day shipping seems cool...

Anyone else have any experience with Maxtor's RMA service, and specifically the Advanced RMA service?


Got a new drive today...80GB...7200 RPM (upgrade) and ATA133 (Upgrade!!!!)...

Now I'm slowing copying over data...smaller files at a time...only had to reboot the system twice so far...about 50 GB of stuff to transfer...

Got all my data recovered...took about 10-12 hard reboots, but the drive stayed alive long enough to let me transfer all my data over!!!!

 

[Zorro]

Maxtor is the best with RMAs

 

[TrueBlueLS]

Originally posted by: Kanalua
Anyone use Maxtor's advanced RMA? I just used their advanced RMA service to replace a 80 GB drive that just died. Their online warranty action and 2 day turn around and two day shipping seems cool...

Anyone else have any experience with Maxtor's RMA service, and specifically the Advanced RMA service?

I could use some insight on this too. I know they take your credit card number, but is there any type of hold/charge put on your account while they're shipping the drive out?

 

[JW310]

Originally posted by: TrueBlueLS

Originally posted by: Kanalua
Anyone use Maxtor's advanced RMA? I just used their advanced RMA service to replace a 80 GB drive that just died. Their online warranty action and 2 day turn around and two day shipping seems cool...

Anyone else have any experience with Maxtor's RMA service, and specifically the Advanced RMA service?

I could use some insight on this too. I know they take your credit card number, but is there any type of hold/charge put on your account while they're shipping the drive out?

Not in the 2 times that I've used their advanced RMA service. Best thing about using the Advanced RMA with Maxtor is that you can use the box and foam they send the replacement drive in as packing materials for returning the drive being RMA'd to them. Expect your replacement drive to be there by Wednesday or so.


JW

 

[TrueBlueLS]

Originally posted by: JW310

Originally posted by: TrueBlueLS

Originally posted by: Kanalua
Anyone use Maxtor's advanced RMA? I just used their advanced RMA service to replace a 80 GB drive that just died. Their online warranty action and 2 day turn around and two day shipping seems cool...

Anyone else have any experience with Maxtor's RMA service, and specifically the Advanced RMA service?

I could use some insight on this too. I know they take your credit card number, but is there any type of hold/charge put on your account while they're shipping the drive out?

Not in the 2 times that I've used their advanced RMA service. Best thing about using the Advanced RMA with Maxtor is that you can use the box and foam they send the replacement drive in as packing materials for returning the drive being RMA'd to them. Expect your replacement drive to be there by Wednesday or so.

JW

Sweet... then I'm calling them tomorrow to get my 60 GB RMAed.

 

[Zugzwang152]

i did the advanced RMA to return a dead DiamondMax 60...I got back a lesser model grrrrrr...we always hear about people getting better drives back, but mine was hardly even on par....

 

[Freejack2]

I've used both Maxtor and Western Digital's rma service. Both are excellent.
Got back exactly what I shipped them so no upgrades. Did have a customer get lucky with IBM though. Shipped them I think a 40gb to replace a 30gb in their notebook.

 

[Kanalua]

Sweet...I hope the drive arrives Wednesday...I've got a ton of data retrieval...

The drive isn't totally dead...put if it is on for more than five minutes, the drive makes the "Death grinding" sound and it becomes inaccessibble...

 

[gwlam12]

its great! sent in a 40gb. got back 60gb.

sent in 60gb, got back 60gb

sent in 60gb, got back 80gb! thats all the RMAing I have done. Haven't need to do it in awhile. The reason I had to do it so many times cuz of bad placement of hard drive. kept overheating.

 

[Kanalua]

Originally posted by: TrueBlueLS

Originally posted by: JW310

Originally posted by: TrueBlueLS

Originally posted by: Kanalua
Anyone use Maxtor's advanced RMA? I just used their advanced RMA service to replace a 80 GB drive that just died. Their online warranty action and 2 day turn around and two day shipping seems cool...

Anyone else have any experience with Maxtor's RMA service, and specifically the Advanced RMA service?

I could use some insight on this too. I know they take your credit card number, but is there any type of hold/charge put on your account while they're shipping the drive out?

Not in the 2 times that I've used their advanced RMA service. Best thing about using the Advanced RMA with Maxtor is that you can use the box and foam they send the replacement drive in as packing materials for returning the drive being RMA'd to them. Expect your replacement drive to be there by Wednesday or so.

JW

Sweet... then I'm calling them tomorrow to get my 60 GB RMAed.

Use their online RMA service if you're using MAxtor...was the easiest RMA i've ever done... Maxtor holds your credit info just to make sure you send your old drvie back within 30 days...

 

[Marauder-]

Originally posted by: Zugzwang152
i did the advanced RMA to return a dead DiamondMax 60...I got back a lesser model grrrrrr...we always hear about people getting better drives back, but mine was hardly even on par....

You should call up the RMA dept and complain and ask if they would be willing to swap back.

 

[freebee]

hey my maxtor 80gb died also, gotta rma that. They were a little upset that i put the drive in the freezer, saying that maxtor does not officially support that procedure, whatever. Hopefully they send me an equivalent (diamondmax 9) or better.

 

[TrueBlueLS]

Originally posted by: freebee
hey my maxtor 80gb died also, gotta rma that. They were a little upset that i put the drive in the freezer, saying that maxtor does not officially support that procedure, whatever. Hopefully they send me an equivalent (diamondmax 9) or better.

You told them that you did that? Let me know if yours worked or not after pulling it out to try and get some of the data off it.

 

[bigrash]

I did the advanced rma with maxtor with a 30gb drive. got another 30gb drive in the mail 2 days later. I sent in the old drive in the same packaging that they sent me. I don't think that they were holding the amount.

It was very painless. Unlike the 45gb IBM hd that I had to rma. But at least I got back a 60gb.

 

[jinduy]

what a coincidence...my advanced RMA'd HD should arrive by tomorrow or tuesday at the latest.

 

[Kanalua]

It's friday and I haven't recieved my HD yet...stayed home all day waiting for it...

 

[txxxx]

Dam Im a little worried, do must you people have 80gig DiamondMax Plus 9's?

 

[AznMaverick]

Originally posted by: Zorro
Maxtor is the best with RMAs

i agree. i went ahead and did the regular RMA. i received a new drive which was 10 gigs bigger in less than a week. i was very surprised and satisfied at their services. usually stuff that gets shipped here takes damn long, but they got it here in a very respectable time.

 

[Kanalua]

Originally posted by: AznMaverick

Originally posted by: Zorro
Maxtor is the best with RMAs

i agree. i went ahead and did the regular RMA. i received a new drive which was 10 gigs bigger in less than a week. i was very surprised and satisfied at their services. usually stuff that gets shipped here takes damn long, but they got it here in a very respectable time.

Man...I AdvanceRMA's my drive on Saturday...haven't recieved anything yet...

 

[cherrytwist]

Maxtor is the best with RMAs

 

[Kanalua]

Got all my Hawaiian Music switched...now got most of the MP3 Albums...then the video files (backups)...

 

[Kanalua]

Got all my data recovered...took about 10-12 hard reboots, but the drive stayed alive long enough to let me transfer all my data over!!!!

 

[SarcasticDwarf]

So I am the only one never to have a drive fail *crosses fingers*?

 

[Kanalua]

Originally posted by: DeathByAnts
So I am the only one never to have a drive fail *crosses fingers*?

THis was my first failed HD. Luckily caught it as soon as it started making a "grinding" noisy, and was able to save and transfer all of my data...50+GB of video files and my lifetime supply of Music, including hard to get Hawaiian music...

feeling very lucky...plus got an free upgrade on the drive...