Two hard drives, not one. Yes the box was really light. I was up late and the doorbell woke me up. Signed and was handed the box. Stood there a moment trying to think what I had ordered that would be shipped DHL. In the meantime the driver took off.
Yes I was polite to Outpost in both emails and the one phone conversation. I was told over the phone that someone would investigate this and I would receive a phone call within 4 business days. I received no such call, but did receive a reply to my email stating something like "we see by your records that the issue has been resolved, thank you for shopping at Frys.com." After 5 business days I tried phoning them again and couldn't get through - constant disconnects. So, after around 3 hours of trying to get through on the phone spread out over a week (not including time spent on emails and actual time talking to a CSR the one time I did get through) I called my credit card company.
Dear valued Frys.com customer,
Thank you for contacting Frys.com.
It appears that one of our representatives has already assisted you with
this matter.
Please let us know if we can be of further assistance.
Kristy. a
I just dug that out from my Gmail. Valued Frys.com customer my hairy ass! Just in the past 12 months I've placed 19 orders with them totalling about $3700, not counting previous few years.. This was order #20 in the 12 month period.